We booked 2 rooms at this hotel due to the "stay and cruise" package. I loved the idea of parking and having a shuttle to and from the port. However, I wish I would have stayed somewhere else and just paid for parking.
The day of our arrival I called to confirm we had 2 rooms that joined. I was told it was confirmed, but 1 hour later when we arrived we were told it wasn't possible. After much arguing and waiting with 4 kids in the lobby for over 30 minutes, we got the rooms. We went in and one room hadn't been cleaned! We waited some more. Late that night the tolliet flooded! It was noisey all night. The shuttle to the cruise port is actually 2 vans, each carrying 6-9 people. We waited over an hour to get a ride. In hindsight, my husband should have dropped us off, came back to park and took a taxi back down to the port.
Honestly, it was one of the worst experiences we have had! I should have read through the reviews better. I just felt I should share, and save others the same experience.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Downtown Long Beach Hotel, Located just minutes from the Long Beach Convention Center, Carnival Cruise Terminal, The Aquarium of the Pacific, The Historic Queen Mary and much more. We offer complimentary shuttle services within 3 mile radius, free high speed wireless internet access, 24 hour fitness center, and a heated pool/jacuzzi. Your Constant Caring Friends at the Holiday Inn Downtown Long Beach Hotel are dedicated to providing you with extraordinary service assuring safety and satisfaction. ... more less
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- Also Known As:
- Holiday Inn Long Beach (Dwtn Area) Hotel Long Beach
- Long Beach Holiday Inn