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Holiday Inn Long Beach (Dwtn Area): Traveler Reviews

3.0 of 5
1133 Atlantic Avenue, Long Beach, CA 90813
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Holiday Inn Long Beach (Dwtn Area)
Ranked #21 of 55 hotels in Long Beach
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156 reviews from our community

    Trip type
Traveler rating
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Date Rating
Los Angeles, California
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“50/50 On this one - Good, but not Great.”
3 of 5 stars Reviewed December 11, 2012

I recently stayed here for a weekend in the Long Beach area and my stay was filled with both pros and cons.
PROS: Hotel is very clean, rooms are recently renovated and modern, ac works very well, furnishings are nice, and the shower is great, and there is free internet and parking.
CONS: Staff is slow and not overly friendly, and the hotel is not in the best part of Long Beach. Also, housekeeping knocked on our door at 8 45 and 9 30 am, when we had arranged for late check out. (Normal check out is not until 11).
When I spoke to management about this complaint, the hotel general manager herself contacted me and addressed this concern. She was very friendly and professional and compensated for their errors.
So to sum it all up, the stay was pleasant, except for a few small details BUT management did an excellent job at correcting these details and following up with me. So I would stay here again in the future in hopes of them doing a bit of a better job.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask VPNor about Holiday Inn Long Beach (Dwtn Area)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon B, General Manager at Holiday Inn Long Beach (Dwtn Area), responded to this review
December 14, 2012
Thank you for giving me an opportunity to address your concerns. As I indicated in our conversation, our guest’s feedback is priceless. I have addressed your concerns with our staff and I am confident the staff understands the importance of communicating our guest’s requests to every department. I look forward to having you as our guest in the future and making your next stay with us a great experience.

Regards,
Sharon Bateman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah, United States
1 review
“Very Nice Place and great amenities.”
5 of 5 stars Reviewed December 2, 2012

Nice friendly staff were very cordial and easy to work with. Let me check in 2 hours early into a nice clean room. Underground parking was a big plus as well for security. Not a single problem and the pool view was nice. Internet was fast and reliable as well . Nice to have a microwave and mini fridge in the room with a good size bath room.

Room Tip: Double Rooms are very comfortable and well decorated.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Richard S about Holiday Inn Long Beach (Dwtn Area)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon B, General Manager at Holiday Inn Long Beach (Dwtn Area), responded to this review
December 7, 2012
It is so great to know we are hitting the mark for our guests. I know you have alot of hotels to choose from so thank you for choosing to stay with the Holiday Inn Downtown Long Beach. I truly appreciate you taking the time to give us your feedback. I will pass your praise onto the staff.

Warm Regards,
Sharon Bateman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Incompetent service and bad neighborhood”
1 of 5 stars Reviewed November 13, 2012

The hotel is located in a pretty bad neighborhood and has seen better days.

The cleaning staff forgot to give us new towels -- in it self not a big mistake. Called front desk they said they would bring new once --- Called them 25 minuts later to hear how the towels were coming along... they said they would be right up, 20 minuts later I went to the front desk and waited for my towels... Somehow they made a small mistake into a big deal.. and I got to bed one hour later than planed..

Not a place I will visit again -- also I suspect we got attacked by bed-bucks :-(

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Martin_S_Kristiansen about Holiday Inn Long Beach (Dwtn Area)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon B, General Manager at Holiday Inn Long Beach (Dwtn Area), responded to this review
November 16, 2012
Oh my if you suspect bed bucks then I would greatly appreciate it if you could contact me direct. We do not ever want to have that experience. We have done an inspection with our housekeeping staff but becasue we are not sure what room you occupied your assistance would be appreciated. As for the towels, I do apologize we had a dryer go out and it did put us behind so I am so sorry that was not better communicated. We dropped the ball on that. We are located in an urban downtown area but my staff work and live here safely. Thank you for taking time to share your experience we take our guest’s comments to heart and hope you will give us another opportunity to wow you with our warmth.

Regards,
Sharon Bateman
General Manager
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Uxbridge, Canada
1 review
“Friendly with well managed staff.”
4 of 5 stars Reviewed November 6, 2012

Dear Holiday Inn Downtown Log Beach,

I would like to Thank you for the great week I spend at you hotel. From the second I got there, Justin went out of his way to welcome me, made me feel like it was at home and to make sure that every thing was just right. From the booking of the hotel over the phone to the day I left left me welcome feeling. He always called me by name and with the hotel book fully that was something. The other staff such as Adrian, Temo, Richard and Wendy also went way above to make my stay awesome. The Hotel was every clean inside and out, the bed was just right and the room was clean, with a fridge and microwave saved me on food cost. The outside pool was great, was able to get in some tanning and see the stars at night. I found the hotel quiet and easy to sleep. I was there on business at a convention near the end of October with over 10,000 people. I also noted that the staff at the front desk was talking to other people by their names as well.
The free 3 mile transportation provided by the hotel was great to use. They would take us to downtown where all the restaurant and action was or all the way down to the beach. This saved me on taxi cab fare.

The found Long Beach, for the areas that I was in, to be clean and a every friendly city, so thanks to the city also.
Thanks again John

Room Tip: Pool side of hotel guieter
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask john O about Holiday Inn Long Beach (Dwtn Area)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon B, General Manager at Holiday Inn Long Beach (Dwtn Area), responded to this review
November 8, 2012
Wow thank you so much for choosing to stay at the Holiday Inn Downtown Long Beach during your recent convention. As the manager I am extremely pleased that you mentioned the great job the staff did making you feel welcomed. Your feedback is such a great way to tell others about your welcoming experience. It is rewarding to know that each of our amenities was utilized and valued. The complimentary shuttle service is truly great value for anyone traveling to the area. I hope you will take the time to visit us again.

Regards,
Sharon Bateman
General Manager
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midwest
Top Contributor
57 reviews 57 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
28 helpful votes 28 helpful votes
“Older, but well kept hotel. Limelight in it's day.”
3 of 5 stars Reviewed November 5, 2012

The hotel was probably quite the place in it's day. While it's day has passed, the hotel has been kept up quite well.
There is what looks like a fountain in the portico. It is not a fountain anymore, but a desert garden in its early stages of growth. One way to save water.

Hotel lobbies in smaller European hotels are very functional- a desk or counter and that's about all. You don't hang around these lobbies. You check in, check out, and go to your room. Lobbies in most American hotels are designed to be spaces that welcome you, where you want to have a drink and hang out and if nothing else people watch. The lobby of the Holiday Inn was somewhere in between. Not inviting. But a bit more than the European lobbies.

The hotel will give you a ride to nearby attractions, restaurants, etc. And you can call them to pick you up. It is quite a walk to the harbor area.

All of the staff were very friendly, said hello, etc.

One guest review called the neighborhood scarey. I was definitely a minority in the neighborhood. But I never felt scared. And I walked to and from the hotel to the harbor area a number of times, during the day and in the evening.

The room was OK. Nothing spectacular, but no significant flaws either.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask egatrop about Holiday Inn Long Beach (Dwtn Area)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon B, General Manager at Holiday Inn Long Beach (Dwtn Area), responded to this review
November 7, 2012
It was such a pleasure to read your comments about your experience at our Holiday Inn. It is true we are ready for some changes. We have just completed the plans to redo the lobby, restaurant and exterior of the hotel. I hope you will have an opportunity to come and see it next spring.
Thank you for mentioning our complementary shuttle service. If you want to go within a 3 miles radius we can get you there. The friendly staff loves what they do and great guests make it easy. As for our location I am pleased that you agree,t we are in an urban but not scary neighborhood. I and my staff work here every day and walk the area without fear I am happy you did also.

Regards,
Sharon Bateman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Long Beach (Dwtn Area)

Also Known As:
Holiday Inn Long Beach (Dwtn Area) Hotel Long Beach
Holiday Inn Long Beach (Dwtn Area) Hotel
Holiday Inn Long Beach
Long Beach Holiday Inn
Address: 1133 Atlantic Avenue, Long Beach, CA 90813
Phone Number:
Region: United States > California > Long Beach
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 55 hotels in Long Beach
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Downtown Long Beach Hotel, Located just minutes from the Long Beach Convention Center, Carnival Cruise Terminal, The Aquarium of the Pacific, The Historic Queen Mary and much more. We offer complimentary shuttle services within 3 mile radius, free high speed wireless internet access, 24 hour fitness center, and a heated pool/jacuzzi. Your Constant Caring Friends at the Holiday Inn Downtown Long Beach Hotel are dedicated to providing you with extraordinary service assuring safety and satisfaction. ... more   less 
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