I recently stayed here for a weekend in the Long Beach area and my stay was filled with both pros and cons.
PROS: Hotel is very clean, rooms are recently renovated and modern, ac works very well, furnishings are nice, and the shower is great, and there is free internet and parking.
CONS: Staff is slow and not overly friendly, and the hotel is not in the best part of Long Beach. Also, housekeeping knocked on our door at 8 45 and 9 30 am, when we had arranged for late check out. (Normal check out is not until 11).
When I spoke to management about this complaint, the hotel general manager herself contacted me and addressed this concern. She was very friendly and professional and compensated for their errors.
So to sum it all up, the stay was pleasant, except for a few small details BUT management did an excellent job at correcting these details and following up with me. So I would stay here again in the future in hopes of them doing a bit of a better job.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Downtown Long Beach Hotel, Located just minutes from the Long Beach Convention Center, Carnival Cruise Terminal, The Aquarium of the Pacific, The Historic Queen Mary and much more. We offer complimentary shuttle services within 3 mile radius, free high speed wireless internet access, 24 hour fitness center, and a heated pool/jacuzzi. Your Constant Caring Friends at the Holiday Inn Downtown Long Beach Hotel are dedicated to providing you with extraordinary service assuring safety and satisfaction. ... more less
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- Also Known As:
- Holiday Inn Long Beach (Dwtn Area) Hotel Long Beach
- Long Beach Holiday Inn