Coming from the UK didn't know the location about a mile from the beach.
But the staff more than made up for lacking a scenic location.
No one could be more helpful.
The Rooms were spacious as well as clean
The hotel had good facilities and the food was reasonably priced
Overall a good value choice

Our Family, taking a four day cruise on Carnaval out of Long Beach, stayed at this hotel the night before we boarded. This hotel provided a great starting point for three different family groups; they shuttled us to and from the cruise ship terminal and allowed us to park our cars at a very reasonable rate while cruising. The rooms and restaurant were first rate, but the best part was the pleasant and helpful staff, with Justin, behind the front desk, being the star. He solved a number problems for us, providing extraordinary service, that helped make our family's trip a success.

I was doubtful that this hotel would fulfill my expectations, based on my previous experiences with hotels in the class. But this hotel rocks. Despite some stains in carpeting and furniture, most everyone I encountered wanted to do their best to make my stay satisfying. The housekeeping staff was awesome, the maintenance guy Temo rocked and was always smiling and joking as appropriate. Furthermore, the shift manager was helpful with a special circumstance I had. The facility is nice enough; some small issues here and there, but overall comfortable and clean. The fitness facility is the best of any hotel I have ever stayed in -- EVER. I am glad their fitness area isn't neglected as I have come to expect.

My only negative comment is in regards to one of the front desk workers. She was rude, sarcastic, and unwelcoming. I was so disgusted with her during one of our conversations that I disliked being in the lobby at any time when she was behind the desk from that time forward. She clearly did not uphold the customer service standard of excellence of everyone else at this hotel. And that's too bad.

The shuttle they have really helped me out by hooking us up with a ride. Saved on gas!!!!! Came in a little upset and Richard and Adrian were very helpful and then I was much calmer and smiling,and laughing before we went up to our room.