We booked this hotel planning to stay for multiple nights, but ended up only staying one.. mostly because we wanted to experience a different property in Long Beach, but in the end it ended up being a blessing in disguise.
We walked into the hotel quite late, and from first looks, it was beautiful. It looked recently renovated, nice furniture.. marble floors, the whole nine yards. We went to check in, and were greeted a little less friendlier than I expected. It was very casual, versus the service I expected. In the end, we just were tired and hungry, and decided to head up to our room. (Also disappointed that he knew nothing about having complimentary bottled water in our room for elite guests?)
We got up to our floor, and wondered if we were even in the same hotel. The floor looked like it hadn't been renovated in probably 15 years. Very 90's carpet.. bright colours and all. Just shocking more than anything. When we got into the room, we could tell that they were either very selective on what they were able to renovate.. or they were trying to go for a.. mixed look. Overall.. it was an okay room. Not spectacular.
We went to breakfast the next morning as we asked for a breakfast voucher since the concierge level was closed due to the weeekend. The guy once again seemed shocked we would ask for this, but as an elite guest I thought I was supposed to receive it? Not sure what happened there.
The woman who served us however, was AWESOME. She was engaging, very friendly, and was more than happy to help at any point. She even went and made my husband chocolate milk when he requested it and didn't charge us because she knew we had a long night, the night before. Great customer service. I think she's one of the reasons the hotel wasn't terrible for me. I believe her name may have been Stacy...? She was serving towards the back end of the restaurant on July 20th!
Overall.. I wouldn't return back to the hotel. The second property we went to was better, and I'd stay elsewhere. If you were needing to go to the airport in Long Beach, this would be a hotel for you. For a quick, only need a bed (which were fairly comfortable) to sleep in, stay.
- Official Description (provided by the hotel):
- The Long Beach Marriott Hotel is located in a very central location that provides easy access to both Orange and Los Angeles County. The hotel is located adjacent to Long Beach Airport with easy freeway accessibility to major attractions and corporate parks in the area. Our beautifully landscaped hotel creates a resort-like atmosphere with lovely indoor and outdoor spaces to relax or conduct business. The Hotel offers over 10,000 sq. ft of meeting/banquet space to accommodate any type of event. Mr. R's Grille, Garden Terrace Cafe & Patio, Corrigan's Sports Bar, Starbucks Coffee & Lounge are also available to guests. Long Beach Convention Center, Carnival Cruise Line Terminal, the Queen Mary, California State University Long Beach, the Pyramid, Glacial Gardens Ice Arena, Home Depot Stadium and Disneyland/California Adventure are just minutes away. ... more less
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- Also Known As:
- Marriott Long Beach Hotel Long Beach
- Long Beach Marriott