what we did not know was there was lot construction on the lower level of the hotel at the time of our stay till we got there. while we were in the process of checking in my wife made a comment regarding my bad knees and that how stairs are an issue. there was an apology told to us regarding the construction. after checking in we went to our room. about 10 minutes after we got into room the phone rang, it was Mr. Villano. He then proceeded to mention to me that he could put us in another room on the upper level the following morning. I said thanks. Needless to say he did not have to do that. We found out that after we got into the new room it was an upgraded room. and there was no extra charge to us, the same rate no change. We stayed there in the past so that is why we decided to stay there again. we were visiting family who lives in Long Beach. and would stay there again in future. Hotel is in a decent location, not far from Long Beach Airport and not that far off of 405.