I stayed at this hotel for a conference. Things went well, rooms were nice, but there were a couple of service hiccups. One included the fact that our conference guaranteed us free Internet during our stay. At checkout, the front desk staff acted as if they knew nothing about it and conveniently couldn't get in touch with Management to verify this. Just the day before another front desk staff told me that she had to look it up but saw that indeed we were supposed to get Internet free. She stated it wouldn't be a problem at checkout, but it was! To booth, upon my departure at 5:30am in the morning - the young man at the front desk took so long to check me out that my shuttle left me! . Thank goodness I was able to get a friend to drive me to airport in town to catch my flight. And - shame on SuperShuttle who saw me in lobby waiting to be checked out but left anyway! Sheesh!