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“An experience” 3 of 5 stars
Review of The Queen Mary

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The Queen Mary
3.0 of 5 Hotel   |   1126 Queens Hwy, Long Beach, CA 90802   |  
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Ranked #9 of 57 Hotels in Long Beach
Harrogate, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“An experience”
3 of 5 stars Reviewed September 4, 2013

Staying on the Queen Mary is an experience - it's something different and it's nice to glimpse into bygone times. Whilst elements of the grandeur remain it is definitely past it's heyday and it lacks the atmosphere it probably once had. Most elements are average. That said the price is right and I guess the offer is pitched in a way that ensures people can afford a visit and the ship continues to exist. I would suggest to potential travellers that's it's worth a stay for the experience and to keep the ship alive. Pay a little more and stay in a suite with wood panelling and quirky fixtures and fittings.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank EMWillis1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1938, Guest Relations Manager at The Queen Mary, responded to this review, September 9, 2013
EMWillis1000-

Thanks for your feedback. It sounds like you enjoyed your stay...I think you are right - its something to put on the bucket list. Also - take a look at our website and look up our conservation management plan - to get an idea of the process the staff goes through in preserving this historic beacon of a lost era.

We cannot wait to host you again soon!
-The Queen Mary Commodore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,368 reviews from our community

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

Scratch one off my bucket list to stay on the historic Queen Mary. Check-in was fine, the hotel clerk was very friendly. We stayed one night in August. I booked a two twins room but she upgraded us to a family room for $40 more and this was well worth it. The light switches and original ventilation systems, woodwork was so cool. The smells of an old ship made the experience that much more. I didnt stay here for a modern hotel experience so if your expecting a 21st century hotel experience, you might consider a Holiday Inn :) Thank you for not modernizing the old lady. When turning on the TV a channel with historic footage and history was on and it was very interesting. I just loved walking around the ship after 10pm when the ship is closed to non-guests. The port hole opened to expose a gorgeous view of Long Beach. My wife and kid really enjoyed the Diana exhibit which I bypassed in favour of sipping a Starbucks coffee on deck where Winston Churchill might have been. At 10:00 am they sound the horn and a pre recorded message comes on over the PA system simulating the old cruising days. There was so much to experience at the Queen Mary and even my tweenage daughter really enjoyed our stay. The little things like the smell of 80 yr old wood and the old electrical panels, the static displays throughout added so much. It was an enjoyable and memorable stay that I will do again.

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Radeon888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1938, Guest Relations Manager at The Queen Mary, responded to this review, September 9, 2013
Radeon888 -

Thank you so much for your feedback and we are so thrilled you were able to scratch somethign off your bucket list! Sounds like you had a really great experience and can appreciate the historic nature of this ship as opposed to a holiday inn!

We cannot wait to host you again soon!
-The Queen Mary Commodore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, CO
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 4, 2013

This ship is haunted only by its former reputation for quality. You can see from the hotel's responses to poor reviews, the staff is well-trained at providing a song and dance that offer no real solutions for unsatisfied customers.

I am a meeting planner and my organization chose the QM to host our biennial international event. We had guests attend from Asia, Africa, Europe, and the U.S.

Our meeting coordinator left the day before we arrived having accomplished little of what we had planned for two years. My staff and I were distracted the first two days of our four-day event trying to resolve a number of issues. Financing and billing was a fiasco. It had multiple errors (all in the hotel's favor) and overinflated. Two people were injured during our stay and seen - not by a medical professional - but by a person with a band-aid and forms for them to fill out saying they wouldn't sue. My organization was repeatedly embarrassed by the hotel's lack of performance and, unfortunately, its our reputation that suffers. If you want to hold an event in Long Beach, be sure to do it at a city hotel with a harbor view. That way you can enjoy looking at the ship without being victimized by it.

Don't take my word for it. See for yourself before your event by doing two things. 1) Read the reviews here and the hotel's sweet-but-substance-lacking responses. 2) Visit the site without telling them. Stand at the front desk for an hour and count how many times the front desk people say either, "I'm sorry I can't help you," or "That's just how it is."

I wish I had done these two things ahead of time.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1938, Guest Relations Manager at The Queen Mary, responded to this review, September 20, 2013
Mark T -

The Queen Mary has hosted thousands of amazing events...Mark's event was top notch. There is a lot more to this story and we are too classy to air Mark's dirty laundry. We are challenging this review and when all of the facts are presented, are confident that it won't be here much longer.

-The Queen Mary Commodore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menifee, California, United States
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 4, 2013

We stayed here for our anniversary and had a great time. The ship itself is like a time capsule and really gives you a feeling of nostalgia from the decor to the employee uniforms. Our room was a harbor view deluxe room which although small offered a great view of the Long Beach Marina. The room itself was comfortable and decorated in a way that made us feel like we were there in the 40's without looking worn out or run down. We did our own tour of the ship and enjoyed a concert that night. We felt that the restaurants on board were a bit pricey so we did not eat dinner on the ship instead we left and drove to the marina and ate at one of the many restaurants there. We did eat breakfast at their Sunday brunch which was incredible. Overall we had a great stay and we would definitely stay there again. One negative was that there was no pool on the ship.

Room Tip: Ask for a harbor view room
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1938, Guest Relations Manager at The Queen Mary, responded to this review, September 9, 2013
David D -

Thank you so much for your feedback and happy belated anniversary...what a wonderful way to spend such an occasion.

And how about that Champagne Brunch...and the harp player??? Pretty Awesome.
So glad you had such an amazing time and we cannot wait to play host to you again soon!

-The Queen Mary Commodore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
2 reviews
4 of 5 stars Reviewed September 3, 2013

We had a wonderful time on the Queen Mary. Food was great. Princess Diana exhibit was really interesting. We had one night of noisy neighbors. Otherwise it was great!!!
Love all the restaurants. We were having so much fun we didn't leave the ship Will definitely go again

Room Tip: Ask for a harbor view
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mrsupham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1938, Guest Relations Manager at The Queen Mary, responded to this review, September 9, 2013
Mrsupham -

Thank you so much for your feedback...we are so pleased you enjoyed the ship and our wonderful Princess Diana exhibit!

We cannot wait to see you again soon!
-The Queen Mary Commodore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
california
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed September 3, 2013

The hotel/ship has a wonderful and unique history which I read up on before making my reservation and I couldn't wait to get there. It is a beautiful old ship, built in the 1930's, reportedly haunted, still retaining some of the original art deco style and grace and the state rooms (ours looked just as it must have in the 1930's) are very comfortable. Dinner in one of the restaurants on board was delicious and the wait staff there was fine. However, be prepared to pay quite a bit for the ambience of the art deco bar. As far as the rest of the staff, we were terribly disappointed. Most seemed to be apathetic at best or just confused. We could not get the same answer twice re: directions, cost of wi-fi, parking, etc. Then, there was an electrical fire and the hotel was evacuated. This happened during the dinner hour and while, of course, unavoidable, the hotel staff made not one effort to come outside to the parking lot where all the guests were standing for well over an hour to explain what was happening, offer a glass of water or a chair to one of many elderly guests, possibly give an idea of how long it would last or let them know if they should go somewhere to eat or be able to return to the meals they left in the restaurant. The restaurant had closed by the time we were allowed back on board. There was absolutely no compensation, let alone even a hint of hospitality shown to the quests. Next time we visit, we will take the tour, but stay somewhere else.

Room Tip: Be aware that it's an old ship and the staterooms are small. If you want a larger room, request...
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank CaliforniaJwren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1938, Guest Relations Manager at The Queen Mary, responded to this review, September 9, 2013
CaliforniaJwren -

Thank you for your feedback and we are so sorry that the fire alarm incident occurred and ruined what sounded like a pretty amazing experience. We work hard to make sure every one of our customers is 100 percent satisfied and it pains me to hear this story. We will look into this incident and make sure that we work on our service recovery after an incident like this occurred.

We are thankful you enjoyed your stay for the most part.

-The Queen Mary Commodore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pebble Beach, California, Usa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

my husband and I want to go on a cruise and take our son so we took him to stay on the Queen Mary so he could see how large and safe it is and at 1:00 in the morning the fire alarm went off and not just once but several times he was so scared that he wouldn't take his shoes off to sleep and slept in his close. the last alarm was around 3 am. we had to get up at 6 am to catch a tour and was so tired did not make for a good day. the next morning the fire alarm went off again. when I inquired they said it was kids playing around but I am not buying it. I also think they need more elevators I just had a knee replacement and had to go up and down the stairs because of the wait form wedding parties and it was very hard for me. the best part of the trip was the Princess Diana exhibit. I will not stay there again

  • Stayed July 2013, traveled with family
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Trish J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QM1938, Guest Relations Manager at The Queen Mary, responded to this review, September 9, 2013
Trish J -

Thank you so much for your feedback and we are so thrilled you loved the Princess Diana exhibit. We are disappointed, however, that you were not 100 percent satisfied with your stay aboard the ship.

Unfortunately, there were only a few elevators installed on the ship originally - remember this ship was created 80 years ago and we are trying to preserve the ship as much to its original launch as possible...

In regard to the Fire Alarms - apologies on the inconvenience. They are quite common in the hotel industry and we will do our best to communicate effectively with our guests in regard to them.

Thanks again for the feedback and we cannot wait to host you again soon!
-The Queen Mary Commodore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Queen Mary

Address: 1126 Queens Hwy, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Long Beach
#8 Family Hotel in Long Beach
#13 Business Hotel in Long Beach
Price Range (Based on Average Rates):
Hotel Class:3 star — The Queen Mary 3*
Number of rooms: 365
Official Description (provided by the hotel):
The historic Queen Mary is home to a 343-room Art Deco Hotel, where guests relive the excitement of cruising in the style of the 1930's without ever leaving port. Now permanently docked, yet still afloat, the Queen Mary is a must-see attraction which offers a variety of historical, paranormal and educational tours, unique shops, meeting & banquet facilities, three award-winning ocean view restaurants, unique hotel rooms and much more. ... more   less 
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Also Known As:
Queen Mary Los Angeles
Queen Mary California
Queen Mary Long Beach

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