The hotel/ship has a wonderful and unique history which I read up on before making my reservation and I couldn't wait to get there. It is a beautiful old ship, built in the 1930's, reportedly haunted, still retaining some of the original art deco style and grace and the state rooms (ours looked just as it must have in the 1930's) are very comfortable. Dinner in one of the restaurants on board was delicious and the wait staff there was fine. However, be prepared to pay quite a bit for the ambience of the art deco bar. As far as the rest of the staff, we were terribly disappointed. Most seemed to be apathetic at best or just confused. We could not get the same answer twice re: directions, cost of wi-fi, parking, etc. Then, there was an electrical fire and the hotel was evacuated. This happened during the dinner hour and while, of course, unavoidable, the hotel staff made not one effort to come outside to the parking lot where all the guests were standing for well over an hour to explain what was happening, offer a glass of water or a chair to one of many elderly guests, possibly give an idea of how long it would last or let them know if they should go somewhere to eat or be able to return to the meals they left in the restaurant. The restaurant had closed by the time we were allowed back on board. There was absolutely no compensation, let alone even a hint of hospitality shown to the quests. Next time we visit, we will take the tour, but stay somewhere else.
- Official Description (provided by the hotel):
- The historic Queen Mary is home to a 343-room Art Deco Hotel, where guests relive the excitement of cruising in the style of the 1930's without ever leaving port. Now permanently docked, yet still afloat, the Queen Mary is a must-see attraction which offers a variety of historical, paranormal and educational tours, unique shops, meeting & banquet facilities, three award-winning ocean view restaurants, unique hotel rooms and much more. ... more less
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- Also Known As:
- Queen Mary Los Angeles
- Queen Mary California
- Queen Mary Long Beach