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“Historic but dissappointing” 2 of 5 stars
Review of The Queen Mary

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The Queen Mary
3.0 of 5 Hotel   |   1126 Queens Hwy, Long Beach, CA 90802   |  
Hotel amenities
Ranked #9 of 58 Hotels in Long Beach
US
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Historic but dissappointing”
2 of 5 stars Reviewed March 29, 2013

The Queen Mary is very interesting to walk thru. The size of the engines and all that went into it when it was built in the 30's is impressive, the hotel is not. The rooms, although quaint, are small and dingy. The rooms can be noisy and they even warn you in the literature you get when checking in "Without the rumble of the ship's engines, sound does travel through our steel walls, so we ask you to please be courteous to guests in adjoining staterooms by being mindful of noise levels. Ear plugs are available at the front desk for your convenience.". My experience was bad. The first night an electrical transformer of some type kept energizing every 15-20 minutes starting at 4 am. so I had to ask for the ear plugs at 5:30. The desk personnel were friendly and moved me to another room the next night. However, after a 12:30 am fire alarm woke everyone up at 6 am the people in the next room decided to watch TV. It was so loud that it woke me up and I thought at first it was in my room. Unless you are fascinated by the history of the ship I would stay somewhere else. The bed was fine but overall I would say this is along the lines of a one star hotel.

Room Tip: The two rooms I had overlooked the water and the window/port hole opened up. This was nice.
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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3,400 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Costa Mesa, California
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 28, 2013

This is the second time that I booked a room at the Queen Mary and I was impressed and satisfied as before. The front staff was very friendly and upgraded us for a small fee to a room with harbor view. The rooms were very unique due to their original built and made this stay another great experience. Watch the sunrise or the sunset from the back/front of the ship and you can have an amazing time between while enjoying the museum, the restaurants or just sun bathing on the deck. The only down at our stay was a Prom Party till midnight which kept us a bit awake due to the music - so next time we will choose a room further to the front of the boat - and definitely I will be back. Thanks a lot to everybody who made this stay unforgettable - again.

Room Tip: Try to get a room with view to the harbor and further to the front of the ship ( room numbers below...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lancaster, California
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 28, 2013

The Queen Mary was wonderful. My husband and I took our 5 year old son for one night. He was amazing. I loved how they kept alot of the original aspects of the cabins. I am a history buff and I was so excited. Sure the rooms have thin walls and you hear everything in the hallways, but its totally worth it. The food is a bit pricey. My only complaint was that the shops on board closed at 7pm on a Sunday. We didn't get back from dinner until 7:30, so we couldn't buy a lot of stuff. Overall, it was a great experience. We are planning on returning in October for their Halloween activities.

Room Tip: get a room with a window facing the harbor, excellent view.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tucson, Arizona, Usa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 28, 2013

The staff was very friendly and helpful. Enjoyable stay and my family loved having access to the ship. Great views and close vicinity to other activities and resturants. There is a buffet breakfast available on the menu for a reasonable price for the Queen Mary.


  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton Abbot, United Kingdom
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 27, 2013

This was our last night in the US, so what better way. The Ship is beautifully looked after and kept as much original as possible. Bedroom was wood panelled with original features. The bar was straight out of the 30's. Take the tour especially the engine room and bridge.Can be tricky to find. Pick a nice day and promenade on deck just like the old days. Eat on board, good food if a little expensive. Ideal if you are flying out as it took half an hour to LAX.

Room Tip: Book one of the larger rooms with the double port holes.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clermont, Florida
Top Contributor
255 reviews 255 reviews
65 hotel reviews
Reviews in 154 cities Reviews in 154 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed March 26, 2013 via mobile

If your looking for a 5 star resort, don't stop. If you like a little adventure and love history, you shouldn't be disappointed. I've stayed aboard several times, and always have a good time. Most everything is original. Not all rooms have heat or AC. I had one room that was fed with the original vent system. Turn lever one way for warmer, the other for colder, although it didn't seem to make any difference. It was cool air blowing through, you could shut it off. One room had an original tub. It had 4 faucets. Hot salt water, cold salt water, hot water, cold water. The salt water faucets didn't work, but it was still neat. That room had the original toilet with wall mounted flush. Most rooms now only have a shower. Newer, but probably modified when they dry docked the ship in the 60's. lots to see and explore, and ghosts are welcome.

Stayed March 2013, traveled solo
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Moreno Valley, California, United States
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 26, 2013

My wife planned a surprise birthday trip to stay on the Queen Mary, so off we went. Only problem was even with GPS, maps, a sextant, and compass, it is very difficult navigating to the QM in the port area; we wound up in the actual port, watching a shipload of Toyotas get unloaded. But once you get to the ship, it is immediately impressive. Remember, this is a 75 year old ship that has crossed the North Atlantic numerous times, both as a luxury cruise ship and a troop carrier in World War II. It was surprising well maintained; everywhere in the public areas, there was staff cleaning the floors and fixtures. The rooms were well maintained. Though many of the fixtures were original and thus were just for show, the rooms do have flat screens TVs and central air. The bed was very comfortable and just like an actual moving cruise ship (no Carnival cruise line jokes please) there was plenty of closet space. No complaints about the room, though we did have one strange experience. The QM is rumored to be haunted. Indeed, there have been many paranormal investigations on the ship. At 1:30 in the morning, we were awakened by the sounds of someone banging on the door and shaking the door knob. However, when I went to the door, there was no one there! Later, a couple of hours later, it happened again, and again, there was no one at the door. We mentioned this to the front desk, and then went on one of the many ship tours. We later found out on one of the tours that the number one ghost complaint by guests was...banging on the door and shaking the door knob at night! But anyway...
As far as hotel activities go, as we were there midweek it was rather quiet. They do have nice restaurants; we had dinner at the seafood restaurant which was very good and as an added twist, they had a cocktail list of drinks that were popular in the 1950s! Where else can you get a Moscow Mule? There is also a cocktail lounge in the bow, restored to the original art deco style. As far as recreation, there is a full service spa, but unfortunately the luxurious swimming pool is not in use; twelve feet deep and designed for diving, it does not meet state regulations. But for exercise a person can always hike down the mall to the many unique giftshops or take one of the many ship tours. Especially interesting are the ghost tours and also a claustrophobic tour of a Soviet-era submarine which is moored next to the QM. and to get a really creepy feeling, visit the engine rooms; mostly dark and under water-level, it is rather scary.
So overall, staying on the Queen Mary is an enjoyable experience. however, if you are afraid of ghosts...

Room Tip: Be sure to mention that you are a guest at the hotel when booking a tour. You will get a half-off or...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Queen Mary

Address: 1126 Queens Hwy, Long Beach, CA 90802
Location: United States > California > Long Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Long Beach
#6 Family Hotel in Long Beach
#11 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Queen Mary 3*
Number of rooms: 365
Official Description (provided by the hotel):
The historic Queen Mary is home to a 343-room Art Deco Hotel, where guests relive the excitement of cruising in the style of the 1930's without ever leaving port. Now permanently docked, yet still afloat, the Queen Mary is a must-see attraction which offers a variety of historical, paranormal and educational tours, unique shops, meeting & banquet facilities, three award-winning ocean view restaurants, unique hotel rooms and much more. ... more   less 
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Also Known As:
Queen Mary Los Angeles
Queen Mary California
Queen Mary Long Beach

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