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“Great but it had it's downfall” 4 of 5 stars
Review of The Queen Mary

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The Queen Mary
3.0 of 5 Hotel   |   1126 Queens Hwy, Long Beach, CA 90802   |  
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Ranked #12 of 58 hotels in Long Beach
Newhall, California, Usa
1 review
1 helpful vote 1 helpful vote
“Great but it had it's downfall”
4 of 5 stars Reviewed March 18, 2013

This was such a fun trip. The STAFF of the Queen Mary are the BEST from the moment you board! They are Helpful & FRIENDLY the friendliest I have ever encountered. Even those passing you in the hall greet you. The rooms are TRUE to the PERIOD built. However there is no sound barer you can hear everything in the next room including the snoring and whispering! I believe the way the rooms are situated maybe the headboards should not have been placed on the same side of the drawers and TV of the next room. The rooms were spotless; the Mattress was extremely comfortable as were the pillows and comforter this helped in falling asleep. The only pitfalls were, the sound in the rooms, the cost of the room service 8$ for a small pitcher of coffee 12$ large. The portions vs. price could have been stepped up a couple of “notches” in the restaurants & bar (8$ for a Margarita). Yet the most annoying was NO where to purchase a late night snack something to tide you over before a midnight tour. Room service food was costly & stopped at 1:00am. This does not help if you on the ship socializing- ate dinner at 6-7pm yet wanted something as we did before the midnight tour to tide us over till am. The ships stores were unbelievably reasonable in price for the wares & gifts. Seriously I had enough for several gifts.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (772)
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Coolangatta, Australia
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 17, 2013

Before leaving Australia, I debated whether to stay in LA for a further 3 nights OR go elsewhere. Having arrived in LA I was so glad I chose Long Beach as I was not overly enamored with LA city. Both Long Beach and Queen Mary Hotel have been nothing short of delightful

This beautiful elegant lady known as the Queen Mary is full of adventure, class and history. The staff are so friendly and immediately see to any needs you may have.

I enjoyed the ghost tour on board in addition to many self tours. It was fortuitous that I my stay coincided with Saint Patrick's day and so I enjoyed the Shamrock festival as well.

The hotel offers a free shuttle service around the small city of Long Beach, the shoreline village, pier, convention centre, Aquarium (which was great) etc. I took advantage of this on 2 days.

The stateroom with King Bed was roomy and comfortable. Be warned - the walls are paper thin. On my first night I was on the deck below the Promenade and the chairs from the restaurant above kept me awake all night as did the noisy people next door. I asked for another room the next morning and I was re-located to a quieter room with no trouble at all.
PLUS there is NO tea and coffee making facilities or mini bar. THAT for sure is on the down-side....

The choice of eating areas is good and accommodates all pallets and wallets.

I would not hesitate in staying here again. Overall experience was well priced and worth every moment and cent.

Room Tip: The stateroom with King Bed was roomy and comfortable. Be warned - the walls are paper thin. On my f...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hinckley, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 17, 2013

Beautiful boat, if you are interested in maritime history or the Second World War, you should stay at least one night on the Queen Mary.
Amazing art deco features throughout, has been maintained to a very high degree.
Good restaurants.
The room we had was perfect - obviously you don't get a big room on a boat, but there was an en suite (all original).
Special memory: seeing the pelicans diving as we had cocktails in the Observation Bar!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 17, 2013

We planned this as an overnight stay prior to going to Catalina Island. As it turned out, the evening we were there coincided with the "Royal Rendezvous" as the Queen Elizabeth did a sail-by with horns blazing and fireworks flying. It was a free event to the public, so the ship was complete chaos as we were checking in. One of the hotel staff, Paul, shepherded us through the roiling masses and checked us in. He up-sold me to a room with a porthole. We were there on an $89 Groupon rate, so the extra $40 seemed like an interesting offer. I was glad he did because we enjoyed the view we got from the two portholes!

We had a nice sized cabin on B deck. It was quiet and the bed was excellent. The ship is magnificent.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 16, 2013

We stayed one night on the Queen Mary as we were leaving on the Carnival cruise line which was a 2 min walk through the car park, so for us the location was perfect. The staff were very friendly, the room was clean, the bed was comfortable and it was affordable. There are many authentic pieces that remain, some which are not for public access. The downside was, we arrived late and night and there was nothing open to get any food. Other than that i would recommend staying here

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 15, 2013

I doubt anyone would walk away from having stayed at the hotel and say it wasn't worth it. If you are in the area and only have one night to spend, don't miss out by not staying here. If you can not spend the night, spend a couple of hours touring the ship, you won't regret it.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eureka, California
Top Contributor
143 reviews 143 reviews
22 hotel reviews
Reviews in 53 cities Reviews in 53 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 15, 2013

We like to play "local tourist". This week we stayed one night on the Queen Mary. (We did self park our car. It does cost $17 a day extra to park in their lot. When we made the reservations, no mention was made of this extra charge). We booked a deluxe suite on the "other" side of the ship. We didn't have the view of Long Beach, but this side does have a wonderful on shore breeze. Funny but the east side of the ship has the view of water! But really the port holes are small and high on the wall, so there isn't much of a view. There are decks galore to go sit on and take in the amazing scenery. Yes, the restaurants are pricy. There is a little coffee, deli stand that makes an excellent cup of joe.The newly renovated Observation Bar has a nice Happy Hour menu and a great view! Next time, we'll pack a lunch picnic and sit out on the deck! Stay here for the history and the feel of a bygone era! I am so glad they haven't updated everything. She still felt like a liner built in the 30s. They are doing a great job of restoring the beautiful wood walls and trim. I am so glad that the ship is not just a free for all any longer. Now to board you need a food or tour pass, or book a room. Forgoing the tours, we walked all through the ship! There are tons of little off the path halls and rooms to look at. We couldn't possibly take the whole ship in in just two days! The engine room is very interesting and still smells of old grease. If you enjoy historical hotels this will thrill you. Don't stay here if you're expecting a modern 5 star hotel...just soak in all the beauty of this grand liner!

Room Tip: Don't worry if your room is small, the ship is huge, with tons to see.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Queen Mary

Address: 1126 Queens Hwy, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Long Beach
#8 Family Hotel in Long Beach
#16 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Queen Mary 3*
Official Description (provided by the hotel):
The historic Queen Mary is home to a 343-room Art Deco Hotel, where guests relive the excitement of cruising in the style of the 1930's without ever leaving port. Now permanently docked, yet still afloat, the Queen Mary is a must-see attraction which offers a variety of historical, paranormal and educational tours, unique shops, meeting & banquet facilities, three award-winning ocean view restaurants, unique hotel rooms and much more. ... more   less 
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Also Known As:
Queen Mary Los Angeles
Queen Mary California
Queen Mary Long Beach

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