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“Getting tired, but it's still the Queen Mary” 4 of 5 stars
Review of The Queen Mary

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The Queen Mary
3.0 of 5 Hotel   |   1126 Queens Hwy, Long Beach, CA 90802   |  
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Ranked #9 of 58 Hotels in Long Beach
Sioux Falls, SD
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Getting tired, but it's still the Queen Mary”
4 of 5 stars Reviewed March 2, 2013

We spent two nights on the Queen Mary before leaving for a conference in downtown Los Angeles. Reaching the hotel was easy (GPS, and it can be seen for miles, and it's well marked with highway signs). Parking was easy. We got there very late (well after midnight, delays at LAX) but the check-in staff was very friendly and helpful. It was a lot of fun, lots of the old charm and grandeur still there, and our bed was incredibly comfortable. We slept like babies. Unfortunately the QM is getting tired, lots of the ship is off limits, and some portions are in desperate need of repair -- like the aft deck, and some of the lifeboats need to be renovated before they fall to pieces and hit somebody below. Breakfast in the Promenade restaurant was good, although badly overpriced. We did have dinner at Sir Winston's -- that was fantastic, impeccable service, excellent food, one of the highlights of our trip. Nothing shabby or tired about Sir Winston's.

Maintaining a ship that's pushing 80 years old, even permanently nailed to the pier, is incredibly expensive and I don't know how much longer the QM is going to last without another huge investment, but for now the stay was very fun. It's not a five star hotel, and it's been hacked and chopped and reconfigured to just a shadow of its former self through the years, but if you try real hard once in a while you can get some little flashback of 1936.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,909 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (971)
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Perth, Australia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 1, 2013

In 1989 my wife and I did a day trip to the Queen Mary, whilst backpacking around the world and found it really interesting. In December 2102 we took our two daughters to the USA to celebrate one finishing high school and the other finishing university. We had spent 3 weeks in Hawaii, California and Las Vegas and since we were flying out of LA, we thought that a highlight would be to spend the last night on the Queen Mary, a 1930's Ocean liner.

Sadly we were disappointed. Our disappointment started soon after check in. Many months before, via the Queen Mary web site we had booked for 4 people in a "King + twin bed room". The room that we were allocated had the promised king bed, but the "twin" room was what Australians, and much of the rest of the world, would define as a "single" room. That is, it contained a bed suited for one person, definitely not two, and there was no room for a bed to accommodate the fourth person. Eventually we were relocated to another suite, where the "twin" room, still containing a single bed, could at least have a trundle bed squeezed in. This was the first time in 3 weeks that we had this problem with bedding.

The next problem was that when we had checked in, we inquired about whether dinner reservations were required. Reception advised that they were advised that it was strongly recommended, so we made a reservation (via reception) for the "Chowder House & Bar". When we turned up there at the appointed time, they denied that they had a reservation and seemed to want to end us away. This was particularly annoying as there is nowhere obvious nearby for 4 tired tourists to get a meal at 8 PM on a winters night.. Eventually they did agree to seat us, but the food selection, food quality, service and wait time was very poor for the price (+tax & mandatory gratuities) paid.

The room that we stayed in was a 1930's ocean liner (which was what we expected) and it made us realize how far we have progressed since then, because our cabin was probably considered quite luxurious at the time. It made our glad that we didn't have to cross the Atlantic that way any more.

In summary, you get to stay in a 1930's museum, in what was probably considered luxury accommodation in those days, but don't expect "Downton Abbey" service.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Salinas, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 28, 2013

Went on a Groupon vacation and this was one of our deals. It would have been a little out of our price range had we not had the deal. It included the Princess Di exhibit. The staff was incredible from registration to valet. So much to see. The rooms were beautifully exhibited in the art deco period and the history surrounded us through every area.
We had lunch in the Tea Room, which was new, which was moderately priced. This is a museum, and a popular historical site so we expected it to be a bit pricey but if you do your homework you won't be surprised,

Room Tip: do your homework of the area.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 27, 2013

My aunt and I spent one night on the Queen Mary as part of our girls trip to California. On a separate occasion, I had toured the ship with my daughter and thought it would be so fun to spend the night on board. I love to cruise, so it was like being on a cruise. Our room was very comfortable. We had a deluxe room with two twin beds. The room was clean and spacious. The port hole windows open so it was fun to open them and stick your head out the ship to breathe fresh air and take some photos. We had breakfast and lunch in the Promenade Cafe and both meals were delicious. They chicken pot pie is to die for...I highly recommend it. The breakfast buffet was also good with a variety of breakfast items from fruit to cereal to eggs, bacon and pancakes. There is plenty to do on the ship. If you spend the night, you can do all the exploring you want. There are some guided tours which cost money but I didn't do those this time around. Yes the ship is old and may have a musty smell to it in places, but what do you expect? Open your port hole window and let some fresh air in! I'd do it again.

Room Tip: If you want a room with a harbor view (vs a parking lot view) be sure to check in as close to 4pm as...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 27, 2013

We used the Queen Mary Hotel as a convenient way to get to our Carnival Cruise which leaves across the parking lot. The Queen Mary is reasonably priced for rooms if you catch their specials. The room we stayed in was stuffy. Might be really bad in the summer. The gift shops and food areas are very over priced and the quality isn't that great.

Room Tip: Friends who stayed in rooms with a view were much more satisfied.
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  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renton, Washington
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 26, 2013

We stayed in a deluxe room with a view of the bay. With the port holes for windows, it wasn't really easy to look at the wonderful view. We had a king size bed. It was very comfortable and the room was very clean. It was neat to see the original wood paneling and all the other details that made this a unique experience. The cocktails in the Observation bar were expensive. This was a great central place for us.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cali
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed February 25, 2013

We recently stayed aboard the Queen Mary and Had booked the "Deluxe room with King Harbor View". It did indeed have the Harbor view but Deluxe room would be overstated!! Apparently recently renovated ( hard to believe), the room had a queen bed, not king, was dirty, no chairs or tables as in the pictures and we had to call the front desk about no heat in the room ( they have to turn it on????!) And no hot water at night!! Parking is $17. which is added to your room bill- so with a room fee of $197.10, tax, self parking and tourism fees our bill came to $243.79. Save your money!!!!!

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Queen Mary

Address: 1126 Queens Hwy, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Long Beach
#7 Family Hotel in Long Beach
#15 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Queen Mary 3*
Number of rooms: 365
Official Description (provided by the hotel):
The historic Queen Mary is home to a 343-room Art Deco Hotel, where guests relive the excitement of cruising in the style of the 1930's without ever leaving port. Now permanently docked, yet still afloat, the Queen Mary is a must-see attraction which offers a variety of historical, paranormal and educational tours, unique shops, meeting & banquet facilities, three award-winning ocean view restaurants, unique hotel rooms and much more. ... more   less 
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Also Known As:
Queen Mary Los Angeles
Queen Mary California
Queen Mary Long Beach

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