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“Have Experienced Better” 3 of 5 stars
Review of Hilton Long Beach

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Hilton Long Beach
3.5 of 5 Hotel   |   701 West Ocean Boulevard, Long Beach, CA 90831   |  
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Ranked #20 of 57 Hotels in Long Beach
GreenLeadersSilver level
Saint Louis, Missouri
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Have Experienced Better”
3 of 5 stars Reviewed September 2, 2014 via mobile

Decent location in Long Beach. Room was not great - very noisy AC, the cleaners didn't remove leftover underwear from the prior guest (they were still on the bathroom floor), and the room smelt really bad. Management accommodated a room change without question due to the sewage smell in the bathroom. Breakfast was average, very runny eggs but a great selection of food. Hotel bar was good with a great selection and very reasonable prices. Overall have had better stays but the location was good.

Stayed August 2014, traveled on business
Helpful?
2 Thank WutNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hilton Long Beach, responded to this review, September 8, 2014
I am so sorry that your stay seemed to have had some unpleasant components. We truly apologize that your experience was less than you expected and have ensured our team was aware of your experience so that we can work on improving these items you noted.

We do appreciate that you took the time to share your review and can assure you of a much more pleasant experience upon your return.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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925 reviews from our community

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 31, 2014 via mobile

Very bad hotel

They lied to us by providing floor 15 for us

It turns out its under the air condition machine!

We couldn't sleep due to bad noise

The staff lied about having a solution on the next day!


It get even worse!

Break fast!!!
They don't allow you to take eggs as they mention only cold stuff. allowed while in the reservation they don't mention any thing.

Stayed September 2014
Helpful?
1 Thank Osama O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hilton Long Beach, responded to this review, September 2, 2014
We apologize that you seemed to have had a bad experience. However, it is somewhat unclear as to your exact area of disappointment. I would welcome the opportunity to learn more of your experience, if you would be so kind to contact me at the hotel.

We do appreciate all our guests taking their time to write a review and I would greatly appreciate knowing more of your specific situation so that we may assist you further.

Thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Long Beach hotels

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 31, 2014

I recently stayed at the Hilton Long Beach and was blown away by the friendly staff and attention to detail. I will be back with my family! The food & beverage team were exceptional and really catered to our needs.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank 657heatherh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hilton Long Beach, responded to this review, September 2, 2014
We are very happy to know that you enjoyed your stay with us! Your enjoyment of our Food & Beverage offerings is also very much appreciated and you can be assured our team members also see each guest review.

Thank you so much for taking the time to share your experience! We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binfield, United Kingdom
Level Contributor
262 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 278 helpful votes
4 of 5 stars Reviewed August 30, 2014

Stayed the night and checked in at midnight. The reception staff were efficient and informative and kept things easy given the lateness of the hour. No upgrade provided or offered but I did get breakfast bad internet. I asked for a late checkout which was granted till 4.30 which was simply terrific and very helpful.

The reception area and lobby is very impressive and my room was a good size easily accommodating two double beds.

Had a view of sorts of Queen Mary which was fine.

The room was fine but bathroom a bit dated, though very large.

The pool is small but perfectly great for cooling off.

Breakfast was very good though the waiter we had was awful and quite unhelpful. We were short of a breakfast voucher which rather than deal with himself made me go to reception to obtain it myself. Not a great deal but should a lack of service and customer focus.

Would not hesitate to return.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
3 Thank Binman62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hilton Long Beach, responded to this review, September 2, 2014
We greatly appreciate the depth of feedback you provided in your review. This information helps us to continually try and improve our guest's experience in every area of the hotel.

We are beginning an $11 mil renovation in 2015 and are very excited about the complete transformation of our guest rooms, public areas, meeting rooms and a completely new F&B venue!

We look forward to having you back with us and again, thank you for sharing your experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed August 28, 2014 via mobile

This hotel is really nice in a corporate office area. It's attached to WTC so it's mainly for conventions and corporate seminars. The location is not close to main Resturants. The rooms were nice and the staff was friendly. Don't get the breakfast Buffett, if you don't have a coupon. It's not worth it at all. I truly like the Westin Long Beach much better.

Stayed August 2014, traveled on business
Helpful?
2 Thank Bandera89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hilton Long Beach, responded to this review, September 2, 2014
Thank you for taking your valuable time to share your experience with us. We are happy to know that you enjoyed most aspects of your stay and take your feedback to heart in the areas upon which we can continue to improve.

Thank you for staying with us and we do hope to have the opportunity to serve you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

Good stay. Was there for a business seminar for two days. Room was nice, clean, good internet access, good parking. Seminar facilities were good. Very good location close to the Pike for restaurants. Would definitely stay there again.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hilton Long Beach, responded to this review, September 2, 2014
We are very happy to know that you enjoyed your stay with us while you were here on business!
Your feedback is so very helpful to us as we continually strive to take care of our guest's needs.

Thank you for taking your valuable time to share your experience and we hope to see you again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed August 27, 2014 via mobile

I have stayed at many Hilton hotels, so many that I'm a Hilton Hhonors Gold member, but after a long drive across LA, I have been really let down by Hilton at Long Beach. The worst Hilton experience I have ever had.

Firstly, the accommodation we booked for our vacation can't be fulfilled. Secondly they won't recognise the fact that I'm a Hilton Hhonors Gold member.
What sort of way is this to treat regular customers?

Unfortunately for us we have booked in for 4 nights. Hilton are putting a poor end to our family vacation.
If it wasn't pre-paid I would be leaving the hotel.

I have upcoming trips at some good Hilton hotels, but after this experience, I shall be making use of my IHG membership instead.

  • Stayed August 2014
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Gav G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hilton Long Beach, responded to this review, September 2, 2014
I am very disappointed to know that you did not have a good experience with our hotel on your recent visit.

I would be very interested to hear more of your specific experience, if you would be so kind as to contact me.

From your description, it seems as though you might not have booked through Hilton and possibly used a third-party travel agency, perhaps? This would be the only reason that HHonors benefits and points would not have been recognized, as these are not qualifying stays.

I would very much like to know your specifics so that we may help rectify a situation, if there was an error.

Thank you for submitting your review and I hope to be able to speak with your directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Long Beach

Address: 701 West Ocean Boulevard, Long Beach, CA 90831
Phone Number:
Location: United States > California > Long Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Long Beach
#17 Business Hotel in Long Beach
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Hilton Long Beach 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
The Hilton Long Beach Hotel and Executive Meeting Center is the perfect location for business or leisure travel, with over 40,000 sq. Ft. Of Executive meeting space and social function rooms. Located on Ocean Ave and just a few blocks from all the activities, restaurants, attractions and the Long Beach Convention Center. Rent one of our Fuji Cruisers for an enjoyable ride along the 22 mi oceanfront bike bath. ... more   less 
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TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hilton Hotels, Orbitz, Travelocity, Odigeo, HotelTravel.com, Hotels.com, Jetsetter and Cheap Tickets so you can book your Hilton Long Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Long Beach & Executive Meeting Hotel Long Beach
Hilton Long Beach And Executive Meeting Center
Hilton Hotel Long Beach

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