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“Excellent service; but quality of room is poor value for price paid” 3 of 5 stars
Review of Hilton Long Beach

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Hilton Long Beach
3.5 of 5 Hotel   |   701 West Ocean Blvd, Long Beach, CA 90831   |  
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Ranked #19 of 58 Hotels in Long Beach
GreenLeadersSilver level
Prince Rupert, Canada
1 review
“Excellent service; but quality of room is poor value for price paid”
3 of 5 stars Reviewed March 11, 2014

Hotel staff offered remarkable service, especially Victor and Miguel; however, the HVAC system in the room emitted offensive odours and the closet smelled like smoked meat. In addition, I had to let the water in the shower run for several minutes before it reached an suitable temperature.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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773 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Newton, Massachusetts
Top Contributor
93 reviews 93 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 4, 2014

We stayed here for a local wedding. The guests were supposed to be in a block. When we called to make the reservation 2 months before the wedding, we were told that the block was full and that we would have to pay the regular rate. My wife persisted and they gave us the block discounted rate. This is a great hotel. It is in an excellent location, near the Queen Mary, Aquarium, and local beach. We received complimentary internet, although I think most guests have to pay a daily fee. Parking is $9 per day, self-park. There is a nice bar with a large sitting area that stays open late. If we return to Long Beach for a trip, we would definitely stay here.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBHilton, Guest Relations Manager at Hilton Long Beach, responded to this review, March 23, 2014
Thank you for your kind words about your recent stay. We strive to ensure each guest has a wonderful time especially on such a special occasion of a wedding. Thank you again for stayind with us and your kind words. The staff and I are grateful and hope to see you again in the future.
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Madera, California
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 3, 2014 via mobile

I read a lot of reviews and I have to say this hotel is one of the better hotels I've stayed at. The staff was friendly and accommodating.
I have read from other reviews
that the rooms have a slightly musty smell. I'm not sure if I would describe it as Musty but maybe not ventilated properly. that could Just be because the windows Do not open To which I completely understand due to liability. great price, service, and cleanliness makes this a winning deal.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBHilton, Guest Relations Manager at Hilton Long Beach, responded to this review, March 4, 2014
Thank you for truly kind and insightful comments about your recent stay. We all strive to ensure we meet our guest's expectations. I am delighted that was the case for you. We hope your travels will bring you back to our doorstep soon. Thank you again.
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Pittsburg, California
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 2, 2014

My partner and I spent weekend here to see the Queen Mary. The hotel was walking distance to the tourist area by the bay, convention center and restaurants. The room was very comfortable and clean. We will stay there again next time we go to Long Beach.

Stayed February 2014, traveled as a couple
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LBHilton, Guest Relations Manager at Hilton Long Beach, responded to this review, March 4, 2014
Thank you for choosing to spend your weekend with us. We are truly happy it was all you expected. We will be here waiting for your return trip. Thank you again.
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Boston, Massachusetts
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 2, 2014

I didn't spend me much in the hotel during my stay but overall hotel was clean and the staff was very helpful every time I needed assistance. The hotel isn't in the most ideal location but everything is reachable within a 10-15 minute walk and hotel does offer a shuttle. I would stay here again on future visits to Long Beach.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBHilton, Guest Relations Manager at Hilton Long Beach, responded to this review, March 23, 2014
Thank you for taking the time to share your thoughts about your stay. We value our guest's feedback. Especially when we have met their expecations. We hope to see you again in the future.
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Nelson, Canada
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 23, 2014

Nice hotel with clean modern rooms and great customer service.
They have a shuttle and were very accommodating to drive us anywhere within a three mile radius during our stay. It's about a 10 minute walk to Pine street or the Pike from the hotel.

Stayed February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBHilton, Guest Relations Manager at Hilton Long Beach, responded to this review, February 28, 2014
Thank you for taking the time to share your thoughts about your recent visit. We take great pride in the service we provide to our guests and we are delighted you had an enjoyable stay. We look forward to your next visit and hope you stay with again.
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Los Angeles, United States
1 review
5 of 5 stars Reviewed February 18, 2014

I only stayed for one night and didn't use much of the amenities but I enjoyed my stay nonetheless. The room was clean and furnished quite well and the staff were very helpful. Definitely worth the price.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LBHilton, Guest Relations Manager at Hilton Long Beach, responded to this review, February 28, 2014
Thank you for your positive comments about your recent stay. It sounds as it was quick and just what you were expecting; an enjoyable stay. Thank you for choosing us and we hope your future travels will bring you back to Long Beach again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Long Beach

Address: 701 West Ocean Blvd, Long Beach, CA 90831
Phone Number:
Location: United States > California > Long Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Long Beach
#16 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Long Beach 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
The Hilton Long Beach Hotel and Executive Meeting Center is the perfect location for business or leisure travel, with over 40,000 sq. Ft. Of Executive meeting space and social function rooms. Located on Ocean Ave and just a few blocks from all the activities, restaurants, attractions and the Long Beach Convention Center. Rent one of our Fuji Cruisers for an enjoyable ride along the 22 mi oceanfront bike bath. ... more   less 
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Also Known As:
Hilton Long Beach And Executive Meeting Center
Hilton Long Beach & Executive Meeting Hotel Long Beach
Hilton Hotel Long Beach

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