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“Nice, if a bit aged” 4 of 5 stars
Review of Courtyard by Marriott Long Beach Downtown

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Courtyard by Marriott Long Beach Downtown
3.0 of 5 Hotel   |   500 E 1st St, Long Beach, CA 90802   |  
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Ranked #15 of 58 Hotels in Long Beach
Downers Grove, Illinois
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
“Nice, if a bit aged”
4 of 5 stars Reviewed July 11, 2014

This was a perfectly acceptable hotel room. Very clean,plenty of towels and coffee in the room. I was a bit disappointed that they didn't have a better coffee "spread" in the lobby in the morning. The mattress (top)oo soft/squishy for my liking, but it was newer and firm overall. There was no fan in the bathroom and I couldn't get the door to stay/prop open to let out the heat/steam from the shower. The staff (front desk and valet) were VERY friendly and accommodating.

Room Tip: ask for a better view than the parking garage.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvano M, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review, July 15, 2014
We very much appreciate your lovely words about our team members and your overall hotel experience. We're sorry to hear that the bed wasn't firm enough and that the bathroom door had to be propped open. Thanks so much for letting us know. We'd love for you to come back and see us when you visit Long Beach next so that we can showcase our new guest room experience. Until then, happy travels!
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250 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Miami, Florida
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 4, 2014

This hotel is conveniently located in downtown. It is near the Convention Center where I had meetings scheduled. It is also near many restaurants and the waterfront The room was very nice. It had a very comfortable bed. The staff is excellent as well. A strong recommend for this hotel!!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Top Contributor
118 reviews 118 reviews
21 hotel reviews
Reviews in 45 cities Reviews in 45 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 23, 2014

We stayed here for the first part of a business/vacation trip. It is about an 8-10 min walk to convention center, and convenient to some eateries, a grocery store (Vonn's) and other hotels nearby, as well as the Performing Arts Center. We had a rental car but walked or took the bus to the places we went. Hotel staff was friendly and helpful, including the housekeeping folks. The guy that checked us in commented they are becoming a"botique" type hotel.
My only negative was the restaurant, which apparently is not part of the hotel, but is connected with a walk thru to the lobby. It appears they do most of their business at lunch or after work. I had breakfast there the first morning and was expected a little more selection...basically, muffins, cookies, juice and coffee. they will also cook you a couple of eggs, which is what i Had.. they were good, and the bartender/cook was friendly. Just thought there would be more substance. Family enjoyed the pool while I was at the conference. Room as clean and comfortable. I do not like the 68 settings on the AC as a limit...as the room never got near that cold. I like it cold to sleep. :o)

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, Rio de Janeiro, Brazil
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 19, 2014

It has potential to be a good hotel as the staff is great, location is great, restaurant is good, room is Ok. However, the constant smell of cigarretes on my floor was the first big downside. Then, the fact that the A/C didn't work made it worse. Also mattresses are too soft. The hotel is also pricy, so the whole equation doesn't work for me and I'm not planning to stay here again on my business trips to Long Beach.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvano M, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review, June 20, 2014
Thank you for your recent comments about our wonderful team and our ideal location. I'm delighted to know that you also had the chance to experienced our restaurant, James Republic. I am very sorry that there were issues with cigarette smoke as we are most definitely a non-smoking hotel. With regards to the air conditioning, our chief engineer is checking out the system to make sure it is working correctly in our guest rooms. I apologize that our beds were too soft for you but really do hope that you will reconsider and join us as our guest during your next business trip to Long Beach.
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San Ramon, CA
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 18, 2014

Great customer service! Valet staff always greeted us with a big smile and a warm welcome. Front desk staff was eager to help, very friendly. Maid staff also very friendly and did a great job cleaning our room. Our room - 8th floor was perfect, large room, very comfortable beds, nice to have refrigerator. Great view of downtown and a glimpse of ocean. Loved location. Streets not too crowded with a lot downtown activity. Restaurant in hotel, James Republic is so nice, open to street, gas heat lamps. Had a drink there. Will definitely visit again!!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvano M, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review, June 20, 2014
We so appreciate your lovely comments and are delighted to know you will be visiting us again one day! Until then, all of us at Courtyard Long Beach Downtown wish you a great summer!
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Michigan
Top Contributor
129 reviews 129 reviews
40 hotel reviews
Reviews in 47 cities Reviews in 47 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed June 15, 2014

My room was large and clean, and the staff were very, very helpful. On the negative side, our group could hear the conference in the adjoining conference room, and while the place seems to have been renovated at some point (judging by the spacious lobby area), the room seemed dreary. Finally, the WiFi, while free, did not work when I was connected to a VPN server. Very troubling.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvano M, General Manager at Courtyard by Marriott Long Beach Downtown, responded to this review, June 18, 2014
Thank you for your recent review and we appreciate your lovely words about our team and your guest room experience. We are very sorry to hear that there was a noise disturbance from another meeting. With regards to the Internet issues, please do let one of our team members know in the future and we'll do our best to assist as there are times when a VPN server does not allow connection. Please be assured that we make every effort to ensure the meeting experience is as flawless as possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Long Beach Downtown

Address: 500 E 1st St, Long Beach, CA 90802
Location: United States > California > Long Beach
Amenities:
Bar / Lounge Room Service Wheelchair access
Hotel Style:
#16 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Long Beach Downtown 3*
Number of rooms: 216
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Also Known As:
Courtyard By Marriott Long Beach Downtown Hotel Long Beach
Courtyard Long Beach Downtown
Long Beach Marriott
Long Beach Courtyard

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