This motel looks great on paper... but you'll be sleeping on paper under a bench dealing with these folks. I had a reservation to stay one night. I was driving in and thought I better give a courtesy call to the motel to let them know I'm still coming, I'm just late after a long drive. I was pretty close by but wanted to be sure I covered my bases. It was 9:45pm and I spoke with a gentlemen saying, I'm still coming just wanted to let you all know.. I was told that since I booked online my reservation would be cancelled at 10pm sharp. I asked if they could do anything, the gentleman said he would try but the system wasnt allowing him to. I attempted to call the online booking service but they were closed. I stepped on it and made it to the hotel at 10:07pm, where I was greeted by a man who immediatedly held up a "NO VACANCY" SIGN. I held up my reservation print out and said I have a reservation. He shook his head No and said "no english" then held up the sign again. I explained I had a reservation He repeated his SIGN Language and shook his head no. I then called back to the receptionist and explained I was at the hotel & asked if he could give me my room since the window attendant spoke no english. The receptionist said he was sorry there were no vacancies... I said so in 7 minutes you gave my room away, knowing I was coming. I was offered no apologies, given no recommendations for another location just told that my reservation was canclled at 10pm. I was standing at my car, when a second patron went to the window..she became loud and I could overhear her yelling that her reservation had been given away. I realized that in ess then ten minutes, this obscure little motel had given away two rooms. In truth, they had overbooked and be damed the people who had already paid for there rooms.
Regardless of the exterior or interior remodel, nothing makes a motel more then service and here you get NONE regardless if you pay or if you stay...
This motel gets a straight FAIL!
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- Also Known As:
- Carlton Motel Long Beach Hotel Long Beach