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“Great place to stay!” 4 of 5 stars
Review of BEST WESTERN PLUS Hotel at the Convention Center

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BEST WESTERN PLUS Hotel at the Convention Center
2.5 of 5 Hotel   |   517 E 1st St, Long Beach, CA 90802   |  
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Ranked #11 of 58 Hotels in Long Beach
moorpark
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great place to stay!”
4 of 5 stars Reviewed July 16, 2014

Don't believe those negative reviews, this is a very nice place to stay. The employees were friendly and helpful and rooms were clean. If view is important though make sure to make arrangements otherwise you may end up having a view of the ally. Wasn't a big deal for our short trip so I can't really complain. Price was good too and very close to everything.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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283 reviews from our community

Traveler rating
    136
    93
    28
    8
    18
See reviews for
61
82
30
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Salt Lake City, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 3, 2014

Walking distance to the beach. Very close to nice restaurants. Friendly staff. Fresh flowers in the lobby and by the entrance of the elevator. Breakfast area is clean and has a variety of breakfast items. Everything in the room was clean and in working condition. Also, fresh water with lemons or orange slices in the lobby.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsburg, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

My stay was for a conference a few blocks away. The staff at the Best Western are AMAZING - so helpful and friendly. The room was clean and large. The area around the hotel is great, nice restaurants and atmosphere.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palo Alto, California
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 29, 2014

The location is great -- easy to walk to many restaurants & shops. Room was clean and furnished very nicely. Breakfast was good, but the room was very crowded (we shared a table with a mom & daughter) & the food needed to be refilled more than once during our time there. Never happy about having to pay for parking, but $10 wasn't too bad. Staff was very nice. Would stay there again.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

I was there for the NCDA conference and I really enjoyed my stay. My room was immaculate! The hotel provides free WiFi access and breakfast. The breakfast attendant went above and beyond to make sure everything was stocked. The Front Desk agents were all professional. Mirian at check out was friendly and willing to help out. We had an unfortunate change of plans and it would have been a disaster if it wasn't for her help. Without us even asking, she went above and beyond to help us resolve this issue. She is an asset to this company. Thank you! The only downside was the parking charge which is $10 per night, but as I soon found out, most hotels in the area charge for parking.

Room Tip: Request a balcony room on Linden Ave
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 26, 2014

Comfortable clean rooms - friendly and helpful people. Very convenient to visit the Convention centre. Defintiely exceeded my expectations. Plus plus. Breakfast was standard - but hot breakfast finished too early due to a bit of crowd.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coos Bay, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 25, 2014

It smells bad..it smells bad...it smells bad. The rooms and the lobby. There is only one elevator, and it is slow... and it stinks too. The breakfast is sad. The pool is a dirty bathtub...The room was falling apart around us. I am very disappointed with my stay at this hotel. Please look for a different hotel before you put yourself through the trouble.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review, June 28, 2014
Dear Tina C.

Thank you for taking the time out of your business travel to rate our hotel here on Trip Advisor. As you can see by all of the reviews here we strive very hard to ensure that each and every guest enjoys a more than satisfactory stay with us.

I was completely shocked to learn that you encountered so many difficulties during your stay. Although vague I assure you we take any guest comments very seriously.

We attempt to poll each and every guest constantly to ensure we keep up with our guest expectations during their stay. I reviewed your check out and any communication amongst our team to see if there were some missed opportunities with your stay and I didn't find any.

I am keenly aware that during our peak convention times here in our hotel that we may not always hit the mark but do aggressively address any of our guest needs that arise given the opportunity.

I would encourage you to reach out to me so that you can share your discontents with more detail and give us the opportunity to make it right.

I look forward to speaking to you and hopefully change your opinion of our hotel.

Best Regards,

Anne Santos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hotel at the Convention Center

Address: 517 E 1st St, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Long Beach
#9 Business Hotel in Long Beach
#9 Family Hotel in Long Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Hotel at the Convention Center 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Halfway between Los Angeles and Orange County Airport, The Best Western Plus Hotel at the Convention Center is renowned for both convenience and its beautiful location. In the heart of the East Village, Long Beach’s art community this Best Western Plus hotel is less than a third of a mile from the beach, as well as walking distance to the Long Beach Convention Center and a few minutes to both the Aquarium of the Pacific and Long Beach’s Carnival Cruise Port. Our location and amenities make our hotel the perfect place to stay for your next visit to Long Beach. ... more   less 
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Also Known As:
Best Western Plus Hotel At The Long Beach
Best Western Long Beach
Long Beach Best Western

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