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“Back for a second time!” 5 of 5 stars
Review of Comfort Inn & Suites near Long Beach Convention Center

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Comfort Inn & Suites near Long Beach Convention Center
2.5 of 5 Hotel   |   200 E. Willow St., Long Beach, CA 90806   |  
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Ranked #3 of 58 Hotels in Long Beach
Asheville, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
“Back for a second time!”
5 of 5 stars Reviewed August 31, 2012

Loved our stay again at Comfort Inn. This time we did the Park and Cruise package which worked out great. We loved our jacuzzi room! The bed was so comfortable! I want to get one for myself. Breakfast was great , along with the pool . We went back over to L&L Hawaiian for dinner and had our Starbucks in the morning. What makes this place so great is the service. Keri and Christian go out of their way to make sure the guests are comfortable. They make you feel right at home. We will be back.

Room Tip: Park and cruise is great option. They take good care of your car. Transportation to and from is prov...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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297 reviews from our community

Traveler rating
    174
    82
    20
    13
    8
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79
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Yuma
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 31, 2012

Due to my husbands work, I have been visiting this hotel for over 8 years now. We have visited more than I can count on both hands and both feet and usually for a week at a time. We and our 3 babies consider this our home away from home. It is a very welcoming and relaxing environment. The rooms are very large even considering the amount of stuff a family of 5 must bring for that length of time. The courtyard and pool are well maintained and quiet. The exercise room is clean and up to date. And the complimentary breakfast can't be beat. The staff on hand is full of very, very nice people. Not just the reception crew but the groundskeeper and cleaning crew as well. Myrtle and Christian are two of my favorites to greet me at the door because they both have very warm personalities. I can't count the number of times I have gone to them for some local advice, directions, suggestions, conversation....... or a spoon. I feel very safe here and find it easy to settle in for the long haul.

Stayed August 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missoula
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 30, 2012

We really enjoyed our stay at this hotel. We parked our car for a week and the hotel took us to the port and provided transportation back. Great stay overnight...nice beds, clean rooms, and great breakfast. This Comfort inn has much better customer service than any other location that I have stayed in. Christian was very kind and helpful. He gave us tips of where to eat and what sights to see before our cruise, along with explaining what was the best time to board the ship. Because of him we were not standing outside in line waiting hours to board the ship. Thank You Christian!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSM
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 28, 2012

My husband stayed at this hotel for 3 weeks prior to the following incident. Everything was fine until a key to his room was "accidently" given to someone else. These people, which appeared under the influence of something, barged into the room breaking past the inside latch and tried to lay in the bed next to my husband's bed after arguing with him. We reported the incident and were told it was a mistake by Christian. The next morning, Myrtle said the incident never happened and that my husband was making things up so he could leave. It doesn't make a bit of sense. He ended up leaving and staying the night at a friend's house. Horrible customer service. Too bad since the hotel seems to be maintained well. The area is shady, but the customer service was less than horrible.

  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortlgb, Manager at Comfort Inn & Suites near Long Beach Convention Center, responded to this review, August 30, 2012
Dear Guest,
I was disappointed when I saw your review. We really try to give excellent service and when we make mistakes, we promptly apologize and try to do better.
We tried to show you via our hallway surveillance that the man you claimed to enter your room and sat on the bed, never entered the door. He is a corporate guest that stays with us more than 125 nights per year. He is almost like our family member. He said he never entered the room either and certainly was not drunk.
You may choose not to believe what you see on video or believe our guest. But please don't write a review which gives a wrong impression of our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, California, United States
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 13, 2012

We really enjoyed our stay. Our room was large, very clean and was quiet at night (despite a busy neighborhood.) My husband liked his pillow so much he wants one just like it.

The breakfast exceeded our expectations. A very friendly staff member made a waffle for us as we were baffled by the waffle maker.

We had a late afternoon flight out and the woman at reception let us stay a little longer to finish watching a movie and then gave us a map and suggestions to fill out the rest of our time.

Should we go to Long Beach again, we would choose this hotel. Just sorry we didn;t use the pool - it looked great.

Room Tip: The room with kitchnette was so large we could do our whole excercise routine, our room faced the po...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
Top Contributor
118 reviews 118 reviews
36 hotel reviews
Reviews in 51 cities Reviews in 51 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed August 8, 2012

Lovely people in reception made us feel very welcome. Good breakfast, nice trange and plenty. room Ok, we had five in a room!. Good location, close to beach and shops.
Nice and quite for families. Good pool.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, California
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2012

We stayed at the Comfort Inn the night before a cruise that departed from Long Beach. The staff was outstanding! They were very friendly, called cabs for us, had wonderful complimentary breakfast, clean rooms, nice t.v., great pool area, and parking during the cruise!

Room Tip: It's fun to have a room right near the pool!!!
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites near Long Beach Convention Center

Address: 200 E. Willow St., Long Beach, CA 90806
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Long Beach
#4 Romantic Hotel in Long Beach
#7 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites near Long Beach Convention Center 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Ideally located Comfort Inn & Suites provides easy access to waterfront attractions, including the historic Queen Mary ocean liner, Carnival Cruise Terminal and the Royal Caribbean Cruise Line and Catalina Island. The hotel is also just 3 miles from the Long Beach Airport. ... more   less 
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Also Known As:
Comfort Inn And Suites Long Beach
Comfort Inn & Suites Long Beach Hotel Long Beach
Comfort Inn Long Beach
Long Beach Comfort Inn

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