The service sucked! We ate here on a week night, and we had group of around 15 people. We came around past dinnertime, ordered drinks and appetizers, which all came on time. What upset me off was the fact that the waitress, after taking drink orders, would come back with the drinks, not remembering who ordered which, so she just had to shout at the top of her lungs each time she would distribute a drink. Our main dish orders were taken shortly after, and it wasn't til around an hour after, did we notice that our food was not being delivered to us yet. And so we asked our waitress, and guess what she said (with a pissed look in her face), "it should be coming. it's just because at this time we don't have that much staff to hold a huge party like yours". We talked to the manager, because we did not appreciate that waitress' attitude, and guess what! The manager said the same thing. He said that it is like that always, because on weeknights, they do not have enough staff to hold a huge party like ours. There was obviously an annoyed look on them, not even a smile to make us feel we were welcome. And to think my aunt was talking to them in a mild mannered way, no raising of voices or anything.
If you're a restaurant, your primary concern is to satisfy customers, to provide good service. If they knew beforehand that they would have a difficult time serving our big group, then they should have warned us about it, so we knew what to expect. But no, they had to wait until we asked where our food was. And then, after we asked, they would still get pissed with us just by merely asking what we deserved to get. I will never go back there anymore.