We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel Maya is a laid back mini-luxury resort” 5 of 5 stars
Review of Hotel Maya - a DoubleTree by Hilton Hotel

Save Saved
You added Hotel Maya - a DoubleTree by Hilton Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Hotel Maya - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   700 Queensway Drive, Long Beach, CA 90802   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Bed and Breakfast Package
Ranked #11 of 57 hotels in Long Beach
A TripAdvisor Member
“Hotel Maya is a laid back mini-luxury resort”
5 of 5 stars Reviewed September 6, 2013

I stayed at the Hotel Maya with multiple of my family members and friends when I got married next door at the Reef. I love this place, it is like staying at a mini-resort. The view is incredible, the hotel and staff are top-quality, but mostly the ambiance is what makes it so great. I felt so relaxed the whole time, not to mention the beds are uber comfortable.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 8, 2013
Congratulations on your wedding and we are thrilled you loved the Maya. Come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

678 people have reviewed this hotel

Traveler rating
    270
    241
    94
    47
    26
See reviews for
164
211
32
132
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Buffalo
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 5, 2013

I recently wrapped up a 17 night stay a the Maya. I first stayed here last Sept. and enjoyed it so much it was a must do for my next trip to Long Beach.
The staff is VERY friendly and accommodating. The outdoor dining is awesome! If you like to dine at sunrise or sunset the view is spectacular!! The waterfront area where the Maya is located is absolutely breath taking!
Speaking of food.. Fuego serves EXCELLENT food!! Even the buffet breakfast is exceptional!
If you visit the bar I recommend you ask Alex for some of his famous Sangria, it's VERY good!
If you enjoy hangin by the pool then you'll love the Maya's pool area. They have very nice lounge chairs and cabanas! There is also a bar and couch/fire pit area. While I was there on Saturday's there was a guy who played steel pan and guitar by the pool, it was very cool!
Looking forward to my next visit back to Long Beach so I can relax at the Maya!!

Room Tip: The hotel is laid out in such a way that I believe all of the rooms face the water, but I would ask...
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 8, 2013
And we love you! Thanks for staying with us so long...we really appreciate you choosing the Maya. Come back again soonM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penrith, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 5, 2013

stayed here for 2 nights in Sept 2013. Took card details even though the room was pre paid and we did not realise until a week later they had taken the money again without even getting authentication off me. we had a meal the 1st night costing in total appx $150 which being hones was one of the worst meals we have had for a long time and the worst while we were in the USA.Would not stay again. Rooms were adequate but not what you would expect for the cost per night.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 8, 2013
Thanks for the feedback though we are very sorry you did not enjoy your stay. Please e-mail me directly at kristi.allen@hilton.com so i may find out the details of your stay as it does not sound typical. We certainly strive to exceed all of our guests expectations but it appeared we have failed and we would like to address so it doesnt happen again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 5, 2013

The location on the bay was great with amazing views, however difficult to navigate to due to poor street and hotel signage. The food was great as well as the service. Front desk help was exceptional to all guest. Plenty of areas to sit and visit with friends. Very comfortable.

Room Tip: north rooms have good view
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 8, 2013
Thanks for he comments....we have asked caltrans for years to help with signage but it is hard to get them to do anything. For now, we are the hidden gem!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algonquin, Illinois, United States
1 review
4 of 5 stars Reviewed September 5, 2013

We decided on this hotel bc it was walking distance from the festival and the Queen Mary was sold out. Turns out it was a blessing in disguise bc Queen Mary didn't have a/c or a pool. Hotel Maya perfect. We got a 1st floor room that walked right out to their mini beach area (no swimming, but you wouldn't want to swim there anyways). The sink drained a little slow but oh well, minor issue. Stephanie helped us pick our room and check-in and she was very sweet and helpful. The pool was awesome, too, with a guy singing and playing the steel drums. Perfect little staycation for my friends and I.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 8, 2013
Thanks for the great comments....we are happy you had a great staycation!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, United States
1 review
4 of 5 stars Reviewed September 5, 2013

We reserved 2 rooms and 1 of the rooms had a non working faucet. It would be nice to have a janitorial service check for those types of things. Overall, desk staff were the absolute best from beginning to end! They were 5 star service. Fuego restaurant had a couple of non friendly employees. Cookies are always a plus!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 8, 2013
Thank you for the comments..the cookies are awesome. We will pass your comments to the front desk and Fuego. If you could email us any details about fuego at greg.guthrie@hilton.com to help us research your experience and improve, we would appreciate it!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manteca, United States
1 review
5 of 5 stars Reviewed September 5, 2013

Friendly courteous staff FREE public transit bus service Location is fantastic-Beautiful view of the Queen Mary $1.00 Water Taxi Hotel is sitting right on the water with a great harbor view Lots of great restaurants and activities right across the harbor

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 8, 2013
Thanks for the great comments and feedback....come back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hotel Maya - a DoubleTree by Hilton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel
Address: 700 Queensway Drive, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Long Beach
#10 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Tingo, TripOnline SA, Expedia, Hotels.com, Agoda and Venere so you can book your Hotel Maya - a DoubleTree by Hilton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Maya - a DoubleTree by Hilton Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.