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“Front desk is Awesome!!” 4 of 5 stars
Review of Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   700 Queensway Drive, Long Beach, CA 90802   |  
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Ranked #13 of 58 Hotels in Long Beach
Long Beach, United States
1 review
“Front desk is Awesome!!”
4 of 5 stars Reviewed September 5, 2013

We reserved 2 rooms and 1 of the rooms had a non working faucet. It would be nice to have a janitorial service check for those types of things. Overall, desk staff were the absolute best from beginning to end! They were 5 star service. Fuego restaurant had a couple of non friendly employees. Cookies are always a plus!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 8, 2013
Thank you for the comments..the cookies are awesome. We will pass your comments to the front desk and Fuego. If you could email us any details about fuego at greg.guthrie@hilton.com to help us research your experience and improve, we would appreciate it!
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887 reviews from our community

Traveler rating
    356
    309
    120
    67
    35
See reviews for
220
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199
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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  • Danish first
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  • English first
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English first
Manteca, United States
1 review
5 of 5 stars Reviewed September 5, 2013

Friendly courteous staff FREE public transit bus service Location is fantastic-Beautiful view of the Queen Mary $1.00 Water Taxi Hotel is sitting right on the water with a great harbor view Lots of great restaurants and activities right across the harbor

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 8, 2013
Thanks for the great comments and feedback....come back soon!
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New York City, United States
1 review
4 of 5 stars Reviewed September 4, 2013

This is a great, quiet spot with a view of the bay, the Queen Mary and Long Beach harbor. The water side pool and bar & restaurant have amazing views. The rooms was nice and quiet. Although the bathroom is small they are newly renovated.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 5, 2013
Thanks for the great comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 3, 2013

We stayed at the Hotel Maya for a couple nights after our cruise to the Mexican Riviera. The hotels location is ideal as it is within walking distance to all the attractions on the waterfront. Our room was very clean and nicely decorated. The grounds to the hotel are very pretty at night I loved the lights and the fire pits. We would definitely stay here again! Don't forget to get a warm cookie at the front desk :-)

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
Who doesnt love the warm chocolate chip cookie? We are so glad you liked you post cruise stay and enjoyed the pretty property. Come back again soon!
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Manteca, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 3, 2013

The hotel staff was outstanding, friendly, and courteous. They made you feel welcomed.

The hotel is very nice, clean, nice landscape and a great view of the Queen Mary and LB Harbor.

Long Beach is a great city to visit. They have a free Passport bus line. It takes you all over downtown for FREE. Clean Hybrid buses.

LB also has a water taxi that picks you up right at the Hotel. It cost a $1.00 and takes you to several points or you can just stay on board and take in a nice view of the harbor and the Queen Mary

Room Tip: As for a Eastern view of the harbor. If you are lucky you will be looking directly at the Queen Mar...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
I am glad you liked the staff as we love our guests as well. One of our other favoriate things is the water taxi as well. The dollar boat ride is just as fun as a bay cruise and the free busses take you everywhere in downtown. Where else can you say that. Come back and explore again!
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anaheim, United States
1 review
4 of 5 stars Reviewed September 2, 2013

Although the Maya has a few problems their staff is not one of them. They are always, courteous, friendly and efficient. Every request I made was taken care of, including dickering over where my room was located.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
Thanks for the great comments on staff and hotel. Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2013

We stayed two nights at the hotel and had a beautiful room facing the water. We had reserved the hotel through the site on the Internet and were very pleased with the check-in. The room was very large with a king bed and a sofa. The bathroom is very small but there was space for everything. The air conditioner was so loud, especially on the balcony, that we couldn't even talk. It was also loud in the room when it went on. The front desk called to see if everything was OK and I told them about the air conditioner. They told me that all of them were like that and sent up an electrician to look at it. He came almost immediately and told us all the compressors are that loud and then showed us how to turn it off. That worked fairly well but I mentioned to the front desk when I left that I thought a place as nice as this should not have box air conditioners and they should be regulated by temperature. She told me that they were in the process of doing just that. I also feel that there is no need to charge $19 a night for parking. The hotel is not in a crowded area. In fact, there is little around. There is plenty of parking space so I don't see why there is a charge. The restaurant was very nice. As a gold Hilton member I was also pleased to get free breakfast tickets which gave us a beautiful buffet. We ate one other meal there and the food was very good, although a bit pricey. Overall, it was a good experience and we were very happy we went.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
We love our Hilton Honors memebers! Thank you for the comments. As the hotel was originally built back in the 70's the design does not easily provide for a different type of AC unit very well. The AC's are new but of an older design and yes are louder than what most are used to now. We are looking at changing the systems which will mean we will have to totally redesign the windows and rooms at some point to accomodate for a different system. Hope to see you back here again soon.
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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Drive, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Long Beach
#11 Romantic Hotel in Long Beach
#14 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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