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“Great location beautiful waterfront area” 5 of 5 stars
Review of Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   700 Queensway Drive, Long Beach, CA 90802   |  
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Ranked #11 of 57 hotels in Long Beach
Anchorage, Alaska
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Great location beautiful waterfront area”
5 of 5 stars Reviewed September 3, 2013

We stayed at the Hotel Maya for a couple nights after our cruise to the Mexican Riviera. The hotels location is ideal as it is within walking distance to all the attractions on the waterfront. Our room was very clean and nicely decorated. The grounds to the hotel are very pretty at night I loved the lights and the fire pits. We would definitely stay here again! Don't forget to get a warm cookie at the front desk :-)

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
Who doesnt love the warm chocolate chip cookie? We are so glad you liked you post cruise stay and enjoyed the pretty property. Come back again soon!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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Manteca, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 3, 2013

The hotel staff was outstanding, friendly, and courteous. They made you feel welcomed.

The hotel is very nice, clean, nice landscape and a great view of the Queen Mary and LB Harbor.

Long Beach is a great city to visit. They have a free Passport bus line. It takes you all over downtown for FREE. Clean Hybrid buses.

LB also has a water taxi that picks you up right at the Hotel. It cost a $1.00 and takes you to several points or you can just stay on board and take in a nice view of the harbor and the Queen Mary

Room Tip: As for a Eastern view of the harbor. If you are lucky you will be looking directly at the Queen Mar...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
I am glad you liked the staff as we love our guests as well. One of our other favoriate things is the water taxi as well. The dollar boat ride is just as fun as a bay cruise and the free busses take you everywhere in downtown. Where else can you say that. Come back and explore again!
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anaheim, United States
1 review
4 of 5 stars Reviewed September 2, 2013

Although the Maya has a few problems their staff is not one of them. They are always, courteous, friendly and efficient. Every request I made was taken care of, including dickering over where my room was located.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
Thanks for the great comments on staff and hotel. Come back soon!
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Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 2, 2013

We stayed two nights at the hotel and had a beautiful room facing the water. We had reserved the hotel through the site on the Internet and were very pleased with the check-in. The room was very large with a king bed and a sofa. The bathroom is very small but there was space for everything. The air conditioner was so loud, especially on the balcony, that we couldn't even talk. It was also loud in the room when it went on. The front desk called to see if everything was OK and I told them about the air conditioner. They told me that all of them were like that and sent up an electrician to look at it. He came almost immediately and told us all the compressors are that loud and then showed us how to turn it off. That worked fairly well but I mentioned to the front desk when I left that I thought a place as nice as this should not have box air conditioners and they should be regulated by temperature. She told me that they were in the process of doing just that. I also feel that there is no need to charge $19 a night for parking. The hotel is not in a crowded area. In fact, there is little around. There is plenty of parking space so I don't see why there is a charge. The restaurant was very nice. As a gold Hilton member I was also pleased to get free breakfast tickets which gave us a beautiful buffet. We ate one other meal there and the food was very good, although a bit pricey. Overall, it was a good experience and we were very happy we went.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
We love our Hilton Honors memebers! Thank you for the comments. As the hotel was originally built back in the 70's the design does not easily provide for a different type of AC unit very well. The AC's are new but of an older design and yes are louder than what most are used to now. We are looking at changing the systems which will mean we will have to totally redesign the windows and rooms at some point to accomodate for a different system. Hope to see you back here again soon.
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A TripAdvisor Member
4 of 5 stars Reviewed September 2, 2013

The maya hotel is wonderful. I love the mini beach and fire pits the most. Staff was excellent. Location provided any excellent view of Long Beach, CA. I only wish the carpet was cleaner in my bedroom entrance and the parking garage exit ticketing system worked only 10% of the time for my room key. These items were minor comparied to the view.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
Excellent! We love that you love it. The parking fills up entirely as we are located right next to the Queen Mary a very busy tourist destination. If we didnt charge the lot would be full daily and we would have no space for any guests. There is an alternative public lot on the other side of the residence inn, right down the street and some street parking next to the Reef restaurant.
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Norwalk, California
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 30, 2013

I stayed at Hotel Maya for 2 nights deciding it was where I wanted to be on my last night as a bachelorette. From my first visit, I fell in love with the decor & the entire aesthetic of the place. I loved that it was by water, they had a beautiful lobby, great margaritas at the bar & a beach! Even the bathrooms were beautiful & I wanted to share that with my bridal party.

The room was a bit smaller than expected. I had a Queens view but no balcony. It's a bit pricy even at a discounted price but it is a boutique hotel, so it's to be expected. The staff were friendly, the bellboy helped us with our bags. Bonus: each guest will receive a delicious cookie upon check-in & check-out too!

Note: It is $19 for parking

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 4, 2013
Congratulations on your wedding and thank you for spending your last single night with us!
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Murfreesboro, United States
1 review
3 of 5 stars Reviewed August 29, 2013

Our first time visit to Long Beach was pleasent at Maya. We just wished that the front desk staff were a bit friendlier and more informative. The rooms were clean however the bathroom needed a little update. We upgraded to a room with water views but we could've saved the extra money because our friends stayed in a standard room with about the same view. The location of the hotel was wonderful, we took advantage of the water taxi, which right off the dock of the hotel only costed a dollar!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, August 30, 2013
I am glad you enjoyed the hotel and the water taxi. I love it as well. I apologize about the view but all 199 rooms are laid out differently as the coast line is not straight and the buildings are all turned at a different angle. No two views are exactly alike even if you are in the same room number but a different building. Several of our return guests walk several rooms and pick the one they like the best and then just request it on future stays. On your next trip, we are more than happy to let you see several rooms first. The water views in general are far better than the garden usually. Come back soon!
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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel
Address: 700 Queensway Drive, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Long Beach
#10 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
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