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“Long Beach, CA - Nice Hotel” 4 of 5 stars
Review of Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   700 Queensway Drive, Long Beach, CA 90802   |  
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Ranked #11 of 58 hotels in Long Beach
Stockholm, Sweden
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
“Long Beach, CA - Nice Hotel”
4 of 5 stars Reviewed May 18, 2013

Nice hotel, with super friendly attitude from staff.
We didn't bother with sea-view rooms so were given a room on the ground floor in building #3.
Nice, with small terrace.
Large spacious room with warm colours. Bathroom nice as well.
The only downside was that A/C unit was VERY loud... Fortunately, room wasn't too hot without it.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 18, 2013
Thanks for the great comments and super happy that your family enjoyed their stay. The waterview rooms are really nice but I actually prefer a garden view balcony to a waterview with no balcony because our weather is so nice here that yo will spend the majority of your time lounging on the patio or lounging around one of our 6 fire pits or pool. Thanks again and we hope to see you again soon!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buena Park, United States
1 review
5 of 5 stars Reviewed May 18, 2013

Simply amazing! <3 My boyfriend and I spent 1 night at Hotel Maya and fell in love all over again. This place is so romantic even to just be in your room gazing at the view or walking around the property. LOVE! LOVE! LOVE!!! The pool and hot tub area is breath taking! If you get a chance have lunch or dinner at Fuego. Overall, you will not be disappointed!!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 21, 2013
Thanks for the feedback...it is a very romantic place with the fire pits, pool, waterfront views and of course the margaritas in Fuego. We hope you return again to keep the flames going!
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Toronto, Canada
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 17, 2013 via mobile

I stayed here for two nights. The rooms are quite hot and stuffy with no ventilation. The air conditioner is beyond noisy and ineffective. Restaurants are fine, the gym has treadmills but only one recumbent bike (would be nice to have a normal bike). Reception is slow and could use some training.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 18, 2013
Thank you for the feedback though it is certainly not the type we strive to receive from our guests. We just built a brand new beautiful fitness center and thus have heard very few negatives about it but defintely something to consider. We do have real bikes on property for guests to ride along the water though. Please email me at kristi.allen@hilton.com so I may get more info in regards to your room front desk experience so we may work to improve in that area. Thanks again.
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Irvine, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 16, 2013

When you pay a extra to stay overnight with an ocean view you would expect a that the room would be clean - well, actually, I always expect that the room should be clean...But in this case, I expected near perfection. Not the case here. Seemed like the room was used for a massive party the night before and perhaps the maid service was in to big of a rush to do a thorough cleaning. I say that because we found a beer bottle behind one of the chairs in the corner and stains all over the walls. Just Gross! The bathroom was beautifully decorated and although the rooms were not as nice - they still had a modern feel to them. However, despite the upgraded decor I couldn't get the idea out of my head that if the walls were not scrubbed down - and with trash left behind...that perhaps the sheets weren't cleaned also. Anyway, needless to say as much as I enjoyed the view - we spent as much time outside of the room as we could and were happy to leave the following morning.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 18, 2013
Thank you for your feedback and I am glad you felt the hotel was beautiful despite the horribly dirty room you had. I reviewed your pictures and this is totally unacceptable and you never should have been checked into this room. I would appreciate it if you could email me directly at kristi.allen@hilton.com so I may discover the details of room number and date to identify housekeeper and put through retraining imemdaitely. We really appreciate your time in contacting us. Thank you.
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Visalia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2013

Arranged stay through hotel.com...what a bargain. Regardless, it was a great hotel - the Queen Mary about a 1/4 mile away, a view of L.B. Harbor from our room, and close to our sons who live in L.B. We didn't take advantage of any amenities, as we were busy with our sons. But, the bed was very comfortable and everything about the room was outstanding!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 21, 2013
This is a great hotel at any price. :) Thanks for the feedback and hope you return and spend more time on property with your sons.
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FOUNTAIN VALLEY
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 15, 2013

Familiar with this brand but this particular property is distinguished above others. It is close to major entertainment venues, shops, restaurants of all kinds -- all within easy walking distance. The walking areas are all well lighted, easy access. The rooms are spacious and well laid out, good views in most, and the staff was wonderful. Highly recommend if you're going to be in that area.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 21, 2013
We are so glad you loved everything from the pool to the fire pits to the waterfront restaurant. We hope to see you again soon and truly appreciate your feedback. See you soon.
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scottsdale, United States
1 review
4 of 5 stars Reviewed May 14, 2013

Beautifully decorated, modern/contemporary design, though not welcoming if you were hoping for easy walking access to downtown/shops, etc. There is apparently a shuttle that operates within 2 miles but you are not necessarily told this when you arrive, and there is a free city shuttle that you are also not informed of that drops you off nearby. Overall, way over-priced given that few amenities are included.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 21, 2013
Thank you for the feedback. We are in process of restocking the complimentary passport shuttle schedules in our front rack and have retrained the front desk agents on mentioning the shuttle. It is also mentioned in our guest room compendiums in every room. The water taxi from our dock also goes back and forth the downtown for a dollar. We appreciate the feedback and hope to see you again soon.
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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Drive, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Long Beach
#9 Romantic Hotel in Long Beach
#12 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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