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“Beautiful Hotel.... but Ocean View room was DIRTY!” 1 of 5 stars
Review of Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   700 Queensway Drive, Long Beach, CA 90802   |  
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Special Offer
2X Points Package
Ranked #13 of 58 Hotels in Long Beach
Irvine, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Beautiful Hotel.... but Ocean View room was DIRTY!”
1 of 5 stars Reviewed May 16, 2013

When you pay a extra to stay overnight with an ocean view you would expect a that the room would be clean - well, actually, I always expect that the room should be clean...But in this case, I expected near perfection. Not the case here. Seemed like the room was used for a massive party the night before and perhaps the maid service was in to big of a rush to do a thorough cleaning. I say that because we found a beer bottle behind one of the chairs in the corner and stains all over the walls. Just Gross! The bathroom was beautifully decorated and although the rooms were not as nice - they still had a modern feel to them. However, despite the upgraded decor I couldn't get the idea out of my head that if the walls were not scrubbed down - and with trash left behind...that perhaps the sheets weren't cleaned also. Anyway, needless to say as much as I enjoyed the view - we spent as much time outside of the room as we could and were happy to leave the following morning.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 18, 2013
Thank you for your feedback and I am glad you felt the hotel was beautiful despite the horribly dirty room you had. I reviewed your pictures and this is totally unacceptable and you never should have been checked into this room. I would appreciate it if you could email me directly at kristi.allen@hilton.com so I may discover the details of room number and date to identify housekeeper and put through retraining imemdaitely. We really appreciate your time in contacting us. Thank you.
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880 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
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English first
Visalia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2013

Arranged stay through hotel.com...what a bargain. Regardless, it was a great hotel - the Queen Mary about a 1/4 mile away, a view of L.B. Harbor from our room, and close to our sons who live in L.B. We didn't take advantage of any amenities, as we were busy with our sons. But, the bed was very comfortable and everything about the room was outstanding!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 21, 2013
This is a great hotel at any price. :) Thanks for the feedback and hope you return and spend more time on property with your sons.
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FOUNTAIN VALLEY
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 15, 2013

Familiar with this brand but this particular property is distinguished above others. It is close to major entertainment venues, shops, restaurants of all kinds -- all within easy walking distance. The walking areas are all well lighted, easy access. The rooms are spacious and well laid out, good views in most, and the staff was wonderful. Highly recommend if you're going to be in that area.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 21, 2013
We are so glad you loved everything from the pool to the fire pits to the waterfront restaurant. We hope to see you again soon and truly appreciate your feedback. See you soon.
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scottsdale, United States
1 review
4 of 5 stars Reviewed May 14, 2013

Beautifully decorated, modern/contemporary design, though not welcoming if you were hoping for easy walking access to downtown/shops, etc. There is apparently a shuttle that operates within 2 miles but you are not necessarily told this when you arrive, and there is a free city shuttle that you are also not informed of that drops you off nearby. Overall, way over-priced given that few amenities are included.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 21, 2013
Thank you for the feedback. We are in process of restocking the complimentary passport shuttle schedules in our front rack and have retrained the front desk agents on mentioning the shuttle. It is also mentioned in our guest room compendiums in every room. The water taxi from our dock also goes back and forth the downtown for a dollar. We appreciate the feedback and hope to see you again soon.
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Pasadena, United States
1 review
2 of 5 stars Reviewed May 14, 2013

The design of the courtyards in the middle of the rooms caused all noise to be amplified. Not a problem had the rooms been sound proofed to shield them from the noise. But no, they did not. A really big mistake. This could have been a really nice hotel, but if you can't sleep, you wake up with a bad attitude that causes you to check out early!

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 21, 2013
Thanks for the feedback. We have heard the noise complaint before but not so much in the last year since we sound proofed all of the doors with stoppers and started testing sound proofing carpets in the exteriors. Some weekends are definitely louder than others but we will continue to work on sound proofing the buildings better.
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Top Contributor
53 reviews 53 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 11, 2013

This is a unique property almost a boutique style hotel. The views of the bay and back to Long Beach are great! It is a little difficult to get to, requiring a few U turns, but worth the effort. Once you are there though, plan on staying. It is not the easiest access back to the other attractions locally.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 13, 2013
Thanks for the great comments and insight...Directions are always a bit difficult so we suggest people print them out from our website. Thanks!
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Vallejo, United States
1 review
5 of 5 stars Reviewed May 9, 2013

Whenever my family and I visit Long Beach, Hotel Maya is always the place to stay. Not only is the staff friendly and professional, the rooms are impeccable. This hotel does a good job in providing a home away from home.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, May 15, 2013
Thank you for the great comments...we are happy to be your home away from home anytime!!
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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Drive, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Long Beach
#11 Romantic Hotel in Long Beach
#13 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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