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“Mixed feelings from Diamond member” 3 of 5 stars
Review of Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   700 Queensway Drive, Long Beach, CA 90802   |  
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Ranked #13 of 58 Hotels in Long Beach
Marina del Rey, California
Top Contributor
87 reviews 87 reviews
40 hotel reviews
Reviews in 31 cities Reviews in 31 cities
102 helpful votes 102 helpful votes
“Mixed feelings from Diamond member”
3 of 5 stars Reviewed March 11, 2013

The good:

1. Staff. No issues and helpful. I personally don't use services like valet (this property doesn't have it anyhow), luggage or similar so only deal with front desk and restaurant staff.

2. Common areas such fire pits, torches, pool area and restaurant patio. All add to the relaxed atmosphere. It has a slight Hawaiian vibe.

3. Views from water facing rooms. It was very enjoyable to be able to open the sliding glass door, letting the cooler air in and watching the reflection of the harbor lights in the water.

4. For business, on both nights that I tested I could only get a max of 2 mbps download and 1 mbps upload. About half the speed of the best Hilton properties out there and not great but not bad. Also, the desk is large and provides ample room although I wish they put the coffee machine somewhere else - not a bid deal. The phone is near the bed but at least it's portable if you can't get a good cell signal here, although you should ... if I can get full bars on my sprint phone, all the other carriers should shine too.

5. Activities. Nice to see a hotel offering activities to guests, specifically bike rentals, tennis, etc.

The not so good:

1. As someone who virtually lives at Hilton properties for business, I appreciate the work that housekeeping does. These staff members have a direct impact on how a property is perceived, their jobs are not easy and very rarely do they get a thank you from guests like client facing staff. Two issues:

a) I had my DND (do not disturb) sign on and housekeeping still attempted to enter after a single quick knock and virtually no warning. The deadbolt stopped the door but privacy is something I value a lot when on the road. I realize each property has it's own policies but in my opinion if the DND sign is up, the only individual who should have permission to open the door is security and with good reason, like an emergency. Having the room cleaned is not enough of an emergency. I wouldn't have minded it so much if there was a knock and at least 10 seconds to respond.

b) Overall housekeeping does a good job. However as per attached photographs attention to detail is what distinguished cream of the crop properties from average ones. I wouldn't expect the a/c control panel to be cleaned daily or even weekly, but it's not that much extra effort to wipe down the build up of dust in hard to reach places once a month.

2. Parking fees do not make sense at a location like this. It would make more sense to have the fee built in or at least averaged into the rates. I realize that at some properties parking is outsourced, as well as valet service, but it appears that the lot is part of the hotel's property. I could be wrong.

3. I can kind of see what the designers were trying to do with the theme of the rooms but the decor looks somewhat confused. If nothing more, the carpets are horrible. Especially for a waterfront property, would personally rather see solid floors over carpets.

4. Noise. As other reviews have pointed out, not much can be done here. Just expect as a visitor that you will experience varying levels of noise if you stay over a weekend. In some ways this could be okay. For example, I didn't mind the conversations in the fire pits below my window. It created a festive atmosphere but is not for everyone. Also due to proximity of sailboats, you may hear some rigging noise on occasion in heavy winds but it's not too bad.

5. A/C unit. Nothing screams Motel louder than one of those units built into the window area. They are also louder and less uniform than built-in air units. At the very least, it would be nice to set digitally the temperature. GHI properties use these units yet they have digital thermostats.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, March 14, 2013
Thank you for your well thought out feedback. There are pluses and minuses to every hotel. What we lack in structural features we make up for in atmosphere and view. As this is one of the oldest hotels in Long Beach being built in the mid seventies, the structure of the building does not allow for a different type of AC. It is a project we have been working on for awhile trying to come up with a solution that will work in all 40 different room types that we have. A unique building shape, creates many opportunities. :) We hear you though and are working on the AC untis. The one thing i was very concerned about what th ehousekeeper entering with a do not disturb sign. can you please email me directly at kristi.allen@hilton.com so I may figure out what housekeeper did this and review with them as it is our policy to never disturb a guest with a DND on their door. Thanks for the honest feedback and we look forward to your next stay with us!
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798 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
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Phoenix, Arizona
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 6, 2013

Booked this one last minute while at a wedding reception next door since we didnt feel like driving back to AZ that night. We knew it would be nice but exceeded our expectations. Didn't have a chance to enjoy the amenities but took a walk around and would definitely stay there again. Reservations and check out was great. The concierge and bell hop VERY helpful! Convenient free shuttle stop just outside the property. We booked a garden room but had a nice peek view of the harbor. Beautiful!

Room Tip: Garden rooms are less expensive and from some of them you can still see the harbor (just not a full...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, March 7, 2013
Thanks for the great feedback...now you must come back and enjoy all of the amenities from the waterfront pool to the cozy fire pits on the beach. See you soon.
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Laguna Niguel
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 25, 2013

The location is wonderful and the staff was very nice and accommodating. There is a shuttle very close that will take you to the aquarium, Queen Mary, and downtown Long Beach. It's a great weekend getaway. The only negative comment is that the rooms, especially the bath room, and the property could use a face lift.

Room Tip: Try to get a room in one of the buildings closer to the lobby. We were in Building 4, which is furth...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, February 28, 2013
Thanks for the good feedback...We love the fact you are from Laguna. Come back again soon!
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Norman, OK
1 review
5 of 5 stars Reviewed February 22, 2013

This was our first time to the Hotel Maya. What a wonderful experience! The location is unbelievable, right on the water overlooking the harbor. I chose this hotel because we were going on a cruise to Hawaii and it is located very close to the cruise terminal. To our surprise, the hotel stay was way beyond our expectations. When you check in they give you a "warm" fresh baked chocolate cookie. The front staff was very accomodating as we arrived early and kept in touch with us via cell phone when our room was ready. The walk around the property proved to be amazing, the pool area is beautiful and the restaurant is lovely with an awesome view of the water. The wait staff was also great! At dusk, the staff lights several "fires" around the outside of the property in fire pits and tiki torches, making it even MORE inviting, The ambiance was amazing!! I told my husband we should have just stayed at the Hotel Maya for our entire vacation! We would love to go back on a return visit. Highly recommend!!!

Room Tip: Be sure and ask for a balcony room facing the harbor, preferably on an upper floor.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, February 25, 2013
Thanks for the great feedback and we are so happy you loved it. Come back for your next vacation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 19, 2013

Felt like I was in another country for a bit. It was great!
Hilton bought a boutique hotel and kept it the same without the big corporation feel.
I love the views and hotel. This was a great place for a weekend get away.
I will be back

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, February 20, 2013
Thanks for the great feedback! We are happy you liked it and cant wait for you to come back.
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Orange, California
1 review
5 of 5 stars Reviewed February 19, 2013

Excellent property with full ocean and city views. Queen Mary is walking distance and easy shuttle to town. It's a very romantic setting that makes you feel like your in Hawaii. We will definitely make this a regular visit for weekend get aways. We can't wait to schedule our next romantic weekend.

Room Tip: ocean view
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, February 20, 2013
Thanks! It is a perfect romantic getaway which makes you feel worlds away. Come back soon!
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Manteca, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 19, 2013

Very pretty grounds. Staying on this side of the harbor allows you to get the very pretty views of the busy side, and it is a very short free shuttle ride or boat ride (boat summer only) to get to the aquarium and such. If they just fixed a few minor things this would be like a 5 star resort. The grounds are really pretty! The hut tub was really hot and had very strong jets - better then my hot tub at home! I have never been to a hotel with the spa kept so hot and it was fantastic. The rooms are large (top floor has cathederal ceilings), but small bathrooms, which doesn't matter to me. Almost a Ritz Carlton.... almost ;) For the money it is a fantastic and I would say a 4 star. NOTE: this, as is most hotels in the area, is a HARBOR hotel. There is no sandy beach or swimming area. They have a man made sandy beach, but it is not on the water, although my 8 year old still had fun bulding sand castles in the sand while I sat in very comfy resort furniture in front of the fire pit enjoying the wonderful night light view.

Room Tip: Building 3 or 4, upper floor. Spring for the FULL waterview - it is well worth it.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, February 19, 2013
Thanks for the great comments and for saying we are almost a Ritz Carlton. :) I too love the higher floor rooms as you do get the high ceilings though I also love the first floor rooms on the beach as you can walk out of your patio onto the sand. I am glad your 8 year old enjoyed it! Come back again in the summer so you can take the $1 boat ride around the harbor and lay by the pool all day. kids love the floating cabanas.
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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Drive, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Long Beach
#9 Romantic Hotel in Long Beach
#12 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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