We arrived on December 15 after a long, slow drive through rainy weather from Sacramento. I had just graduated from nursing school that very morning and ecstatic about my 7-day cruise with family. We were assigned to room 3401 and were shocked to find NO toilet in the bathroom! It was completely bizarre so we called the front desk. We were then assigned to room 3301. It HAD a toilet--so my 5-year-old son went to use it. We discovered it was filled with FECES. I immediately flushed it--clearly the housekeeping is substandard! (should have been my first RED FLAG!) It overflowed and we had to call housekeeping to unclog it. Later in the night, it clogged again and the housekeeper did not leave until 1am. We were offered to transfer room but my two children were already asleep! Each time the housekeeper left the room, he did not remove his soiled gloves so he contaminated the doorknob. It was completely disgusting as there was fecal matter over the floor and his shoes were also soiled. We have stayed here many times and had pleasant experiences. But after this encounter, we will NOT be coming back to Hotel Maya. Had the housekeeper thoroughly cleaned the rooms, problems like clogged toilet would have been noted and this room would not have been assigned to guests. This was terrible!
- Official Description (provided by the hotel):
- Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more less
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- Also Known As:
- Maya Hotel Long Beach
- Coast Long Beach Hotel