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“Very good...and fun” 4 of 5 stars
Review of Hotel Maya - a DoubleTree by Hilton Hotel

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Hotel Maya - a DoubleTree by Hilton Hotel
3.5 of 5 Hotel   |   700 Queensway Drive, Long Beach, CA 90802   |  
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Ranked #11 of 58 Hotels in Long Beach
Fort Collins, Colorado
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Very good...and fun”
4 of 5 stars Reviewed October 6, 2012

During a trip to Southern California recently, my fiance and I stayed at the Hotel Maya in a waterfront room with a balcony for three nights. Overall, it was fantastic. It was definitely worth the extra cost to get a waterfront room with balcony, because the views were beautiful. The bed was wonderful, and the decor in the rooms was awesome. We loved that it's unconventional and not the same as every other hotel. The bathroom was a bit small, however, and the air conditioner was old and a bit noisy, although it did work perfectly. The service from the front desk was excellent during check in and any time we spoke to them. Definitely would stay there again!

Room Tip: Definitely worth paying for a balcony waterfront room above first floor.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, October 9, 2012
We are so happy you thought it was fantastic and had fun with your fiance. We would love for you all to come back and get married here or spend your honeymoon here...it is the perfect couples retreat. Come back soon.
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956 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
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Morgan Hill, CA
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 1, 2012

A group of five of us stayed one night pre-cruise in 3 different rooms. Three of us have stayed her several times before (as the Maya and previously as the Coast). The front desk is friendly and somewhat accommodating. We arrived about 2:30 (check-in is 3:00). Our friends were able to get their room, but ours wasn't quite ready, and we were told to return at 3:00. We all went to the bar and returned at 3:00, room still not ready, told to return at 3:30 (most hotels would give you a free drink having to wait past their advertised time, but they didn't, they did offer an extra cookie tho). At 3:30 we were able to get into our room, nice big room with a king bed, couch area, and balcony. Unfortunately, the balcony was on the 2nd floor as close to one side of the outdoor restaurant/bar area and the hookah lounge as a room could be. Having been here several time before and having little sleep because of the noise, we knew this would be one of those nights. It was unusually warm in Long Beach and we had the a/c on (which blocks some of the noise), but it sure didn't cool the room down, so by 3:00 a.m. we had to open the slider to let in the cooler night air, which helped the temperature, but sure didn't help the noise level. We were told at check-in that they were having 4 weddings and a birthday party that day, oh boy. The hotel is also set up in 4 different buildings that have outdoor room doors on an open atrium that is also very noisy at night, every voice, laugh, door slam echos thru the whole atrium and into every room. After a little happy hour in our room, we walked over to the Queen Mary for dinner. When we returned we joined the revelry at the bar sitting outside just below our room. The hotel location is very nice and very convenient for a pre-cruise stay, but the noise level is a problem most times. We did notice that they provide ear plugs in the nightstand, so it's certainly a known problem. The hotel was very clean and we will stay there again, since we have the appropriate expectations, and they have a great pre-cruise/parking package.

Room Tip: Ask for a room as far away from the bar/restaurant as possible.
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, October 3, 2012
Thank you for your comments and for your multiple stays here at the Maya. We are aware that the set up of the buildings can add to the noise level so we recently installed door closers on all guest room doors to stop the slamming and are inthe process on testing different corridor hallway solutions to dampen the sounds. We cant always control other guests but we can control the environment. We are working on it! I am glad you like Fuego and enjoyed some cocktails there as well....there is no better place to view the skyline and beautiful waterfront setting.
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Marina del Rey, California
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 29, 2012

The location of this hotel is very nice: Walking distance from the Queen Mary and the Long Beach Aquarium of the Pacific, as well as many restaurants and, biking distance to many popular Long Beach cafes. There are a number of nice features to the Maya, including a romantic outdoor fire pit area overlooking the water, with views of oceanfront restaurants, a small marina, and the Queen Mary. Other nice features are a warm chocolate chip cookie when you sign in, a sand volleyball court, two tennis courts, a public walking path along the water, and a restaurant and lounge areas that appear comfortable and casual.

Sadly, this hotel is a bit of a faded rose. The room we had was clean, but didn't appear to have been used or dusted in a long time. While some rooms have sliding doors that open onto small patios, upgrades to these rooms aren't complimentary and do cost more. As for the other rooms, many do not have views (some actually look straight at the opposite walls of the hotel) and none of the non-patio/balcony rooms have windows that open. The regular rooms are equipped with old air conditioners that are noisy and need to be run all night, as the rooms get very humid (so close to the water) and stuffy. If you can sleep with earplugs, bring them. You will need them.

After a quirky start, we found maintenance was very attentive. Our TV had a loose plug in back. Signing into the internet only worked with Explorer (not Firefox). Maintenance did come to solve these problems soon after we called. Actually, we found the loose plug ourselves, but maintenance came with a fresh remote and gave that to us so we'd have a good battery regardless.

While walking distance to other attractions and many Long Beach restaurants was a real plus, the public walking area near the Maya hotel, by the water, was a bit dirty, with debris washing up around the rocks that bordered the walkway. There were also several stray cats hanging out around fisher-folk here and there (we counted seven on one morning walk)--messy and smelly. Some of the feral cats appeared sick or injured and needed medical attention. This will be sad and upsetting to some patrons who connect with and care about critters.

Overall, this is an okay place to stay on business--if you can wear earplugs. We also noticed folks using the Maya as a rest stop between visits to other Long Beach attractions. If the ambiance in your room doesn't matter because you're not going to spend much time there anyway, the regular rooms are okay. If you want to relax and enjoy when you're not working or between tourist attractions, book one of the premium rooms with a view and windows you can safely open at night.

Room Tip: Bring ear plugs. Pay for the room upgrade.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 30, 2012
Thank you for the very detailed comments. As we are a waterfront resort style location, I would agree that the waterfront rooms with balconies make a difference. We appreciate the feedback and are glad you found us centrally located. Many international travelers stay with us as we are a perfect spot to explore Disney, LA and orange county as we are right in the middle. In Long Beach itself, we are right between our two major attractions, The Queen Mary and the aquarium of the Pacific. Hope to see you again with us.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2012 via mobile

Great location. Awesome view from room. Great package deal. THANK YOU FOR THE UPGRADE!!! Overall hands down awesome experince!!! We enjoyed ourselves!!! Thanks you!!! Will definatly stay and recomend Hotel Maya. AWESOME!!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 30, 2012
We are so happy you loved the upgade and your stay here. Come back soon!
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Orland Park, Illinois
Top Contributor
95 reviews 95 reviews
9 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed September 28, 2012

We recently booked the hotel Maya due to its location tot he Port of Long Beach. A Double Tree Hotel so we expected much more than we recieved.

Upon arrival at 4 pm our room was still not ready (strike one), so we were instructed to go to the bar and wait. We lugged our luggage with us up stairs into the bar, since the bell man was not available either (strike two). We sat and ordered drinks. The restuarant wait staff was all bunched up chatting away and provided no service. The Hostess actually had to come oer to get our drink order. We waited about 40 minutes before being called for our room.

THe room was older, but had a great view of the bay. The room was a loft style with a casual living area downstairs and a queen size bed upstairs. We noticed the room was hot since the maid did nto leave the A/C on. We turned it on and then went for dinner. Gone about two hours. We we got back it was 11 pm, so we headed up tot he loft. The loft was still about 95 degrees. No matter what we did the loft would not cool down and we were fored to make up sleeping on the couches. In the Am when we checked out we complained about the room and all we got was a "sorry this happened" and then they proceeded to charge me a premium rate for the loft room. Further compalint about the bill did not get anything changed.

Point of this story is that regardless of hwo nice the view is, paying a premium rate for an older room wit rather no working A/C is never worth it. Being a Hilton rewards member, this will not be forgotten anytime soon.

Room Tip: Do not pick the loft room!
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 30, 2012
Thank you for our feedback in regards to your stay with us. We appreciate the feedback and would love to talk further with you. The loft is one of our two premium suites and we will look into the AC unit immediately though have not heard andthing negative about that room in the past. Please contact me directly at kristi.allen@hilton.com so I may ask you a few questions about your stay and follow up. Thanks.
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Sutton Coldfield, United Kingdom
Top Contributor
125 reviews 125 reviews
27 hotel reviews
Reviews in 94 cities Reviews in 94 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed September 28, 2012

Lovely situation although many rooms, including ours only has a sea view if you are prepared to hang out on the balcony . Some rooms do not have a balcony. Friendly, helpful staff and cleanish rooms with a comfortable bed.Free WiFi and safe. Dining room has excellent views with adequate food. Breakfast OK. Free shuttle bus passes nearby which is very convenient. Definitely worth a visit especially if you can ensure that you have a balcony which faces the sea.

Room Tip: Ensure room has abalcony with a view
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 30, 2012
Thanks for the great comments...we agree that with our waterfront location, the rooms with the balconies facing the water are a must! They are beautiful. Hope to see you back soon.
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Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 26, 2012

The hotel is different. it is an older hotel,the rooms are so-so,its spread out-nothing around-breakfast is only buffet-they do a lot of weddings,so unless you are there for a wedding I would not stay there-the hotel staff is wonderful however. There is a water taxi that takes you to the water front on the other side for a $1

Room Tip: light comes in the room in the morning,pick a room on the other side
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review, September 28, 2012
Thanks for the comments. We do have hundreds of weddings here due to our lovely waterfront setting but we have plenty of room for all of our guests. I am not sure why you thought Fuego was buffet only has we have a full ala carte menu offered daily for all meal periods in addition to our breakfast buffet daily. You will have to come back and try it!
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Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Drive, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Long Beach
#9 Romantic Hotel in Long Beach
#12 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 199
Official Description (provided by the hotel):
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 
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Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel

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