Hotel had great staff and views over the water were stunning... Rooms were clean and stocked with coffee, but could do with teas and milks for Europeans like myself......... rooms were sometimes cleaned late but were always nice in the end
HOWEVER......... the pool area........ VERY noisy from traffic anyway, but made impossible on this stay to relax for myself at all over three days - I was in constant discomfort being surrounded whilst in bathing suit and TRYING to relax and enjoy my time off..... by workmen, and noisy sawing and drilling. Up to seven at one day for about four hours!!!!!! It absolutely ruined my stay...... had to virtually beg for it to stop after hours of it on two occasions, men staring over at me, walking past, one sitting relaxing opposite loitering, hoovering the grass twice over two days. I felt vulnerable, exposed and disturbed, Difficult to switch off and I needed to.. as it was the birthday anniversary of my deceased son while there. The restaurant staff tried to comfort me as it distressed me so much I ended up in tears of frustration and dissapointment.... they were lovely. The drapes around the pool beds by the way are ot lovely white either - they are a dingy drab browny red!!! they look dirty, and no mattresses are put out for the guests - not sure why this is not done. Apart from those issues it should have been a lovely stay but although the staff are mostly lovely folk, and the hotel is unique and pretty - I came away unhappy with my stay being made less than relaxing or pleasant by the workmen, and i think the hotel mangement should have tried to do something more than they did.The restaurant staff were exemplary and I got cuddles and coffee & TLC when it made me cry.... x
water view...... quieter and sunshine in the early part of the day
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback. I know exactly who you are as the staff was very concerned for your well-being during what was obviously a difficult emotional time for you. I am so sorry for your loss and also that you did not have a more relaxing stay with us. We are in the middle of a fire system upgrade which we have to get done by year's end. Safety is our number one priority and we will not compromise our guest's safety. The building next to the pool was out of service for this upgrade at the time of your stay. Due to the cold weather and time of year, we anticipated this being the best time to do the upgrade. As an alternative we offered all guests the use of the waterfront pool next door at the Residence Inn if they were uncomfortable with the noise aat the pool. Several took us up on it however I understand you chose not to and I certainly understand. I assure you that this does not occur all the time and again is related to a one time fire system upgrade. I do hope your travels bring you back to Long beach so you may enjoy the pool the way the majority of our guests year round are able to. Please contact my office directly so that we may assist you in making your stay a more enjoyable one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.