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“Not up to Westin's typical high standards” 3 of 5 stars
Review of The Westin Long Beach

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The Westin Long Beach
4.0 of 5 Hotel   |   333 East Ocean Boulevard, Long Beach, CA 90802   |  
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Ranked #10 of 58 hotels in Long Beach
El Paso, Texas
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“Not up to Westin's typical high standards”
3 of 5 stars Reviewed November 21, 2013

Stayed here in Nov. 2013 for a conference. I have stayed at many Westin's (I'm a Starwood Gold member) and this is not one of their better properties. I do have to say, the staff was very pleasant, but that is about all I have for positive comments. Check-in was delayed (2 hrs after normal check-in time) because rooms weren't ready. Room decor was average and somewhat worn. Staff didn't keep adjacent courtyard very clean. Other minor issues.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 26, 2013
We are extremely disheartened to hear that you were not pleased with our property. Please know that we are currently reviewing our guest room offerings and common areas so that we are able to make the proper adjustments so that future guests will enjoy their stay fully. Should you wish to discuss this further please do reach out to our Director of Front Office Jeff Bonds jeff.bonds@westinlb.com – be well.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Vancouver, Canada
Top Contributor
59 reviews 59 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 20, 2013

Had a one night stay at the Westin Long Beach. No complaints, but certainly not the best of all Westin franchises either. It is, however, on the top of my list.

Valet Parking was good, fast service, good attitude. I spent the rest of the day outside and then ate at the hotel restaurant for dinner. A few points deducted as the waiter seemed to be chatting around and neglecting customers. It took a while to get seated + served with menu. It was a slow day though, but still, no excuse.

Otherwise, front desk receptionist was absolutely fantastic. Room was upgraded as part of the SPG Gold program and they were clean. I was quite surprised at this property as I noticed they supplied brand new hair combs in the washroom! That's something you don't see everyday now.

Awesome stay. Would come again if I ever visited Long Beach.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 26, 2013
Thank you for taking the time to leave your honest feedback. It is much appreciated. Please rest assure that we are bringing your review to the attention of our Outlets Manager so that they may be able to remind and retrain staff if needed. Please come back soon so that we may be able to showcase our best and provide you with the restful stay you deserve. Safe travels!
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Seattle, Washington
1 review
5 of 5 stars Reviewed November 19, 2013 via mobile

We recently stayed at the Westin Long Beach which we would highly recommend. When dining at The Grill which is the restaurant in the lobby be sure to ask for Jose as your server. He made our dining experience a real pleasure! He was so engaging and pleasant, he recommended items from the menu that we wouldn't have normally ordered ( which we ended up loving) and made our overall experience a memorable one!
Thanks to the whole staff for great service....we will be visiting again!

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
What a refreshing review! We are so excited to hear about Jose and his efforts to give you the best dining experience possible. We will make sure to recognize his talents and remind him of his value to our hotel and its guests. Visit soon!
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Los Angeles, California
1 review
5 of 5 stars Reviewed November 18, 2013 via mobile

This wonderful hotel had amazing service! If you get breakfast ask for jose! He was phenomenal! Had us laughing, really cared about us,was exceptionally professional and worked very hard to make sure we were satisfied. He made our day so wonderful!! The rooms were fabulous as well!!! The hotel was very clean and well kept

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
Thank you for your taking the time to review your experience at our restaurant. We are glad to know that one of our staff members was able to give you the best possible service. Come back soon so we can continue to surprise and delight you!
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Lakewood, California, United States
1 review
4 of 5 stars Reviewed November 17, 2013

I would have given The Westin 5 stars if it weren't for the parking situation. Apparently, they were having a moive or tv filming at the hotel and all the people were standing in the driveway. There was no one instructing people where they should be standing and waiting for the valet, so people were everywhere. We have to drive around the block to try and make it in the driveway once again. Did not find out that there was an entrance in the rear due to no signage. The room was beautiful. Will definitely come again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
Please accept our sincere apology regarding the minor inconvenience of the photo shoot. It was a last minute pop up and we tried our very best to accommodate. We hope you will return again soon so that we may be able to deliver the best hotel stay that you deserve. Safe travels!
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1 review
5 of 5 stars Reviewed November 17, 2013 via mobile

Had a wonderful stay at the Westin. You must ask for Jose Z at the restaurant. Top notch service!
Beautiful property! Fantastic location and very convenient to the convention center and many restaurants.
Really enjoyed my stay. We will be back.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
Thank you for pointing out one of our stellar team members! Our main goal is to have you leaving us feeling even better than when you arrived - and we are delighted to know we did just that. Until the next time, happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, Louisiana, United States
1 review
4 of 5 stars Reviewed November 17, 2013

Great server Jose Z! The restaurant was full and service was slow Until Jose Z took over our table. He was a delight. Very attentive and efficient! Jose saved the morning for us. We left happy instead of frustrated.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
Thank you for pointing out one of our stellar team members! Our main goal is to have you leaving us feeling even better than when you arrived - and we are delighted to know we did just that. Until the next time, happy travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Long Beach

Address: 333 East Ocean Boulevard, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Long Beach
#6 Business Hotel in Long Beach
#12 Family Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Long Beach 4*
Official Description (provided by the hotel):
Halfway between Los Angeles International Airport and Orange County Airport, The Westin Long Beach is also close to Aquarium of the Pacific, The Pike Shopping Center and Rainbow Harbor. ... more   less 
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Also Known As:
The Westin Long Beach Hotel Long Beach
Westin Long Beach
Long Beach Westin

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