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“You must ask for Jose Z at the restaurant! Fabulous service!” 5 of 5 stars
Review of The Westin Long Beach

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The Westin Long Beach
4.0 of 5 Hotel   |   333 East Ocean Boulevard, Long Beach, CA 90802   |  
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Ranked #9 of 58 hotels in Long Beach
1 review
“You must ask for Jose Z at the restaurant! Fabulous service!”
5 of 5 stars Reviewed November 17, 2013 via mobile

Had a wonderful stay at the Westin. You must ask for Jose Z at the restaurant. Top notch service!
Beautiful property! Fantastic location and very convenient to the convention center and many restaurants.
Really enjoyed my stay. We will be back.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
Thank you for pointing out one of our stellar team members! Our main goal is to have you leaving us feeling even better than when you arrived - and we are delighted to know we did just that. Until the next time, happy travels!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Shreveport, Louisiana, United States
1 review
4 of 5 stars Reviewed November 17, 2013

Great server Jose Z! The restaurant was full and service was slow Until Jose Z took over our table. He was a delight. Very attentive and efficient! Jose saved the morning for us. We left happy instead of frustrated.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
Thank you for pointing out one of our stellar team members! Our main goal is to have you leaving us feeling even better than when you arrived - and we are delighted to know we did just that. Until the next time, happy travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2013

This is a very upscale full service hotel which you would expect from the Westin brand. Everything was typical but done very nicely. I've stayed here before on business and would do it again anytime. Asa SPG member I've come accustomed to this better than average type of facility, but it is always nice.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
What a wonderful review. Thank you for staying with us. We are truly humbled by your patronage. Until we meet again, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vacaville, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed November 14, 2013

I love this place. For a strictly-business trip, it has everything you'd want. Comfortable beds, nice showers, friendly/accomodating staff, and a restaurant/bar with excellent service. My boss was the first to tip me and some co-workers off to the Westin, and at first we were a bit skeptical of the value. After negotiating for a competitive corporate rate, it's now our hotel of choice (Sorry Hilton). Raul in the bar takes great care of us after a long day at work - he's really one of the best hotel staff I've met! He knows how to really take care of the guests. We know that when we stay here, we can relax while also debriefing on some of the big work issues of the day. The valets are very friendly, and you can trust them with your vehicle, or choose to self-park if you're so inclined. It's proximity to restaurants and bars make it ideal for those who want to venture out and try some local faire - it's much safer than I'm used to in San Francisco, where the threat of deranged people approaching you on the street would make you want to stay inside. One drawback to staying here is the lack of free wifi, but with the points I'm racking up on my regular business trips to Long Beach, it should be a non-issue soon. The only other issue I've had was a chair in one of the rooms (812 or 814 I think? It was one of the handicapped rooms) was stuck in the lowered position, and I couldn't adjust it to comfortably do any work in the evening.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
Thank you for the thorough review. We are glad to know our staff was able to provide you with a lasting impression. It is our hope that we become your home away from home. Also please accept our apologies for our WIFI fees. We have done extensive research and found that our fees are in line with other hotels. Although it is a little bit more effort we do offer complimentary WIFI in our lobby area. We certainly look forward to your future stay with us so that we may continue to delight you.
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San Francisco, California
2 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 13, 2013

Has been there for 3 night on September 2013. Hotel is old, the room was renovation, but some towels steel old. The flat screen TV is too small for that room. The fitnes club is too small too.
General, it is good business hotel, but not for family vacation.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
We appreciate your stay! Please know that we are currently reviewing our guest room offerings and workout amenities so that we may be able to better enhance our future guest's stay. Thank you and be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Top Contributor
174 reviews 174 reviews
36 hotel reviews
Reviews in 46 cities Reviews in 46 cities
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed November 13, 2013

The hotel was very nice on the outside. I checked into my room and found that they do not come with a refrigerator or a microwave. This is an older dated hotel and the remodeling was not very good. The bed was and sleep comfort was not very good.The fitness center and the pool are amazing. They have one restaurant and the food was way below average and the price was sky high. I think that I even got sick from the food.There is no free Wi-Fi in your rooms and they wanted $15.00 for 24 hours. I am a business traveler and this is a very expensive hotel that fails to deliver for the money.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 21, 2013
Please accept our apologies regarding your stay. Although you were pleased with some aspects of our property - we are disheartened to hear that we did not meet and exceed your expectations. Please know that we are currently reviewing our guest room offerings and making proper adjustments so that future guests many completely enjoy their stay. Safe travels.
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Madison, WI
Top Contributor
72 reviews 72 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 11, 2013

I have to qualify my comments, noting that I arrived many, many hours late having flown into LAX the day of the shooting. I was tired and cranky, but the efficiency and concern from the staff took the edge off. Maybe I was just happy to be at my destination safely with anytime access to food and bathrooms.

Being trapped on an airplane for hours, I had not had food to speak of all day. The bar was crowded and very loud and the dining area was already closed. But the waitress in the bar happily took a to go order and let me sit in the quiet dining room area while I waited. I had a lovely picnic in the room with a nice glass of wine. The room had a funky smell. Calling down, the desk immediately offered for me to change rooms. I had already unpacked, so they offered to spray the room with Febreeze and brought a box fan to get some air movement. And they came within 15 minutes, not in half a day like at so many other hotels. The workout room was well equipped, the pool was small but clean and heated. I swam circles rather than laps. Another special request, my colleague was coming in the second day. I asked the front desk if they could put a note on her reservation if she could be put in a room on the same floor and close by. Which they did with a smile. And the next day, I happily found my colleague was given the room next door. The housekeeping staff kept the coffee stocked and provided a free bottle of water in the room each day. There was a card in the room - placed with the breakfast room service card - for choosing green (keeping the same towels and sheets during your stay). This was the first hotel ever that left my towels hanging for reuse. Lots of hotels say they do, but you find new towels every day. The hall noise wasn't too bad (i.e. doors slamming closed wasnt too loud), but voices echoed though. So every time chatting folks walked down the hall, you could hear their entire conversation. If you are sensitive to this type of noise while you sleep, bring ear plugs.

Room Tip: Ask for a room on the oceanside. Eventhough I was 12 floors up, I heard the waste management compan...
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinHotelManager, Manager at The Westin Long Beach, responded to this review, November 14, 2013
What a great and thorough review! We are ecstatic to know you enjoyed every bit of your stay. Until we meet again, be well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Long Beach

Address: 333 East Ocean Boulevard, Long Beach, CA 90802
Phone Number:
Location: United States > California > Long Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Long Beach
#4 Romantic Hotel in Long Beach
#11 Family Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Long Beach 4*
Official Description (provided by the hotel):
Halfway between Los Angeles International Airport and Orange County Airport, The Westin Long Beach is also close to Aquarium of the Pacific, The Pike Shopping Center and Rainbow Harbor. ... more   less 
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Also Known As:
The Westin Long Beach Hotel Long Beach
Westin Long Beach
Long Beach Westin

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