While the Westin brand is on the whole rather good, this hotel is simply unusable for business people requiring connectivity. After numerous conversations with corporate technical support staff, I was able to confirm that the internet speed I was experiencing was, in fact, not an error or a problem.
That speed? 0.7 mbs/down. That's not a typo: zero-point-seven.
That's about the speed of a 56K dial-up connection in 1995.
Many, if not all modern social and media-services online, such as Facebook and YouTube will not even support speeds this low. This is positively archaic, and unacceptable.
As well...it's not as if this awful service were *free*. Nope - you are charged $19/day for the honor of connecting to the internet at slower speeds than I've seen on my travels to East Africa.
A crippling deficiency of this magnitude is something that guests should be aware of prior to booking. I've had to relocate to the Starbucks down the street on Sunday, simply to get any work done.
And I'd reiterate: after numerous discussions with in-house and corporate tech support, it was confirmed by their staff that 0.7/mbs is indeed what users should expect from the infrastructure in the Westin Long Beach.
It is not regarded as a problem to be solved.
And that is absolutely unacceptable.
- Official Description (provided by the hotel):
- Halfway between Los Angeles International Airport and Orange County Airport, The Westin Long Beach is also close to Aquarium of the Pacific, The Pike Shopping Center and Rainbow Harbor. ... more less
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- Also Known As:
- The Westin Long Beach Hotel Long Beach
- Westin Long Beach
- Long Beach Westin