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Residence Inn by Marriott Long Beach: Traveler Reviews

3.0 of 5
4111 East Willow Street, Long Beach, CA 90815
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Residence Inn by Marriott Long Beach
Ranked #22 of 55 hotels in Long Beach
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64 reviews from our community

    Trip type
Traveler rating
    12
    22
    11
    8
    11
Date Rating
Abilene, Texas, United States
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Nice stay”
3 of 5 stars Reviewed August 16, 2012

Stayed here on business. Very close to the Long Beach airport. Nice evening reception and breakfast. The room was clean and spacious. The TV was placed in the living area, not very convient to watch from the bed. My only complaint was with the bill. I had booked the room at one business rate that was incorrect. When I received my bill, a different rate (the correct one) was applied. When I went to the front desk to ask about the different rate, the staff member was very indignant about the situation. Overall, nice stay, bad customer relations experience.

Room Tip: First floor room
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Paul J about Residence Inn by Marriott Long Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHITE PLAINS
1 review
1 helpful vote 1 helpful vote
“Customer Service not to good and rooms not very clean!!”
2 of 5 stars Reviewed August 1, 2012

I stayed at this residence in for 1 night. I had to wait a while for the front desk to check me in. They were too busy chatting about there evening plans. I was than charged for water that was not in the room. When asked to reverse the charge, they asked for my room number which I did not remember (aftern a week). They than said they needed to inventory their water. REALLY!! It does not appear that they have reversed the charge and I will have to dispute it through my credit card company.

Room Tip: Do not stay here. It did not appear to be in a very good area of Long Beach. Lots of store with ba...
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask suzzy261 about Residence Inn by Marriott Long Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnLBGM, General Manager at Residence Inn by Marriott Long Beach, responded to this review
August 10, 2012
Thank you very much for your recent review of our hotel. We appreciate all types of feedback and I’m very sorry that your stay was not satisfactory. I apologize for the confusion with the water charges. I will personally investigate this if you can contact me directly with your reservation number. As well, we pride ourselves on customer service and I can assure you the wait time at the front desk was an isolated incident and I’ll be following up with our front desk staff accordingly. If you have any additional comments or concerns I’m happy to speak with you directly. Sincerely, Lucas Fiamengo, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Overall, a really good experience.”
4 of 5 stars Reviewed July 26, 2012

The hotel staff here is top notch. Everyone was so friendly and accomodating, especially the front desk staff. Our room was perfect for what we needed. The breakfast was filling and though other reviews stated that they ran out of food often, we did not have that experience. The location is very convenient to the major highways although may not be in the nicest location - we felt safe enough here however.

Overall, I would recommend this location. One minor inconvenience - parking is very close at this location. Our midsized car even proved a tight fit.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Christy D about Residence Inn by Marriott Long Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
63 reviews 63 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
50 helpful votes 50 helpful votes
“One of my Favorites Around LA”
5 of 5 stars Reviewed July 26, 2012 via mobile

I have been using this property in Long Beach for years. Even when we used to live in Long Beach, we would put visiting friends and relatives up at this Residence Inn. Now, when we go back and visit, this is always our own choice property. The rooms are classic Residence Inn; very spacious with a full kitchen and we have never found the prices to be unreasonable. It is in a good location just off of 405 but it is also far enough away that traffic noise is non-existent. Also, as is typical Residence Inn, there is a full hot breakfast in the morning which you can enjoy either inside or outside. The pool is nothing outlandishly special but it is well kept, good temperature, and always fun to swim in as it is never terribly crowded. I highly recommend this property to anyone visiting Long Beach and I look forward to being back for our next stay.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ryandvy about Residence Inn by Marriott Long Beach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpharetta, GA USA
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Two bedroom, loft, near airport great for groups and families”
4 of 5 stars Reviewed July 14, 2012 via mobile

Great Residence inn. Only two bedroom hotel we found at great price (comparably) in the area. Great courtyard with grill and fire pit, pool on site. If you are a family or group or extended stay business person it's a great choice.

A mile from Long Beach airport, 5 miles from seal beach, 15 minute drive to Long Beach convention and entertainment district.

Such a great staff, especially the folks who run an server the free breakfast and manager's reception - they work so hard for you! Arriving late with no groceries, staff gladly gave us milk to sooth our kids. Marriott should award this staff!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 5 more reviews by jonk73 for Long Beach
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Additional Information about Residence Inn by Marriott Long Beach

Also Known As:
Residence Inn By Marriott Long Beach Hotel Long Beach
Residence Inn By Marriott Long Beach Hotel
Address: 4111 East Willow Street, Long Beach, CA 90815
Phone Number:
Region: United States > California > Long Beach
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 55 hotels in Long Beach
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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