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“Outstanding Customer Service” 5 of 5 stars
Review of Hyatt The Pike Long Beach

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Hyatt The Pike Long Beach
4.0 of 5 Hotel   |   285 Bay Street, Long Beach, CA 90802-8161   |  
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Ranked #5 of 58 Hotels in Long Beach
Certificate of Excellence 2014
GreenLeadersBronze level
Renton, Washington
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Outstanding Customer Service”
5 of 5 stars Reviewed July 22, 2014

This was our first visit to Long Beach and the Hyatt Pike location. We checked in a little late but were given a upgraded view room because of my Platinum Gold Passport status. When we arrived on the 6th floor to our room we were delighted to see a personalized note from the staff and a chilled bottle of champagne and fresh strawberries and chocolate sauce. The note stated we were the "VIP of the Day". It was quite a surprise and much appreciated. We walked around the area and enjoyed the evening before we headed back to a very modern and comfortable room. Will stay there again if in the area - thanks Hyatt!

Room Tip: Choose a high floor with a water view
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Green Features: Would like to see recycling in the rooms and in the lobby area.
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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538 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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Dayton, Ohio
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

I was back in Long Beach for a combo trip of work and personal. I chose this hotel as it's in a great location and had not been to the property. I loved it! My room was perfect. The size, cleanliness and condition was more than I expected. I loved the rooftop pool and enjoyed it twice during my stay.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sour Lake, Texas
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 22, 2014

The hotel is being redone but not a problem for us. The rooms were nice and very clean. Hotel is right by the pier which is convenient. We loved it! They upgraded us to a bay view room which was nice. Parking is $24 self or valet.

Room Tip: Bay view was an upgrade and it was beautiful
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 21, 2014

I had done so much research online when I was looking around at where I was going to stay when we got to the states. When I came across Long Beach I thought may as well check it out then staying some where in the hustle and bustle! I was really happy with the reviews I was reading and did like the look of the place. When I actually arrived I was very impressed with the service and the hotel itself.

Breakfast was amazing and the beds were very comfortable!

One thing my partner learnt was when trying to dial out with the area code or the hotels ext number to make an out going call - be careful as he dialed 911 thinking we were calling up to confirm our pick up in the morning but clearly didn't. All was good which was a relief as we felt very silly but the staff handled the situation very well with us as management has to come up and make sure all is fine.

Great place to stay in Long Beach!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Agoura Hills, California
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 21, 2014

We really enjoyed our stay at this hotel. It feels almost like a boutique, European style hotel. We had the standard king room, which is a bit small, but the elegant, contemporary furnishings make up for the size. We had a great view of the Queen Mary in the Long Beach Harbor. We opted for the AAA rate, which included breakfast, our choice of room service or dining in the Bay Street Kitchen. We ate in the Bay Street Kitchen, which had excellent, healthy options and the staff was friendly and attentive. In fact, all staff members we helpful and friendly. Also loved the location. Easy walks to restaurants, movies, and waterfront activities, easy drive to other parts of Long Beach. The rooftop pool and bar have a great view, so don't miss those amenities. Parking is $7 a night with in/out privileges, much less than most hotels in the area. My husband and I would both highly recommend Hyatt The Pike.

Room Tip: Bay/Harbor View for a view of the Queen Mary.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Frederick, Maryland
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 21, 2014

Great hotel, good location (unless you are a beach person - that's a pretty long walk), mostly nice, helpful staff. However, ready their website VERY carefully before booking a room here if part of the main reason you are interested is the rooftop pool and bar. I booked this hotel for our 22 year anniversary because when my husband saw the rooftop pool and bar, he was sold. HOWEVER, the rooftop bar is only open on Saturdays and Sundays, something I did not know when I reserved a room for Wednesday through Saturday morning. The woman at the front desk couldn't even find the hours of the rooftop bar when I talked to her about it - she was very nice and had champagne delivered to us on our anniversary. The bartender could have cared less. She just shrugged and said 'Oh well, you can buy your drink here and take it up with you.' Not the point, lady....and I was disappointed in her total lack of interest. I have contacted the hotel since then, and they did make a SMALL adjustment to our bill, and they said the times ARE on their website. I haven't looked because I have no plans to ever stay there again. Too much money, too far from the beach, and their website isn't super clear, at least not to me and the woman at the front desk.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle WA
Top Contributor
409 reviews 409 reviews
92 hotel reviews
Reviews in 109 cities Reviews in 109 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed July 19, 2014

This hotel has undergone some renovations and the lobby is still under remodel. The rooms were great. New and updated. The pool area is nice. Would recommend! Get a great rate on Priceline. Garage is a bit of a hike so you may want to valet park. $23-$26. Great location and you can walk across the street to lots of great restaurants.

Stayed July 2014
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Additional Information about Hyatt The Pike Long Beach

Address: 285 Bay Street, Long Beach, CA 90802-8161
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Long Beach
#5 Green Hotel in Long Beach
#6 Business Hotel in Long Beach
#9 Family Hotel in Long Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt The Pike Long Beach 4*
Number of rooms: 138
Official Description (provided by the hotel):
Mixing urban sophistication and easy beach culture, AVIA is Long Beach’s must-stay boutique hotel. With 138 rooms + suites, AVIA dons details like lush beds with Italian-cotton coverlets and marble bathrooms. Sample small plates, sip and socialize at the Kitchen + Lounge. Soak in the sun or stars on the hip and haute Rooftop 360° with pool and spectacular views. Located downtown and an easy walk from the Long Beach Convention Center, historic Pine Avenue and Aquarium of the Pacific. ... more   less 
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Also Known As:
Avia Long Beach Hotel Long Beach

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