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“Almost a perfect stay” 5 of 5 stars
Review of Hyatt The Pike Long Beach

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Hyatt The Pike Long Beach
4.0 of 5 Hotel   |   285 Bay Street, Long Beach, CA 90802-8161   |  
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Ranked #4 of 58 Hotels in Long Beach
GreenLeadersBronze level
Washington DC, District of Columbia
Top Contributor
63 reviews 63 reviews
40 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
“Almost a perfect stay”
5 of 5 stars Reviewed November 17, 2012

There are two Hyatt hotels in Long Beach. They are so close to one another that you can actually see the other one from each hotel. One of them is the Hyatt Regency, a big conference hotel. The other one is the Hyatt at the Pike – much smaller hotel with a boutique feeling to it. However, as the Hyatt at the Pike is a new name (after Hyatt bought Avia), it caused a lot of consternation with our shuttle driver who really did not know where the hotel is, despite giving him direct instructions.
However, this was only one of two minor problems we’ve experienced in the hotel. Otherwise it was as close to a perfect stay as it could be. We were welcomed to the hotel warmly by the front desk and assigned out suite even though it was before the official check in time, and the hotel seemed to be full the day before.
We have used Hyatt's upgrade certificate to ensure an upgrade to a suite. The hotel does not have real suites but only junior suites which was big enough and comfortable for our one-night stay. The room did not have a bath but had a big rain shower and a (relatively) large bathroom.
The hotel is situated close to a small shopping and dinging mall and within short walking distance (albeit uphill) to the main entertainment street in Long Beach. That said, it is on a quiet part, and noise was never a problem during our stay.
Breakfast was included for Diamond members (up to a certain dollar amount). The choices are plentiful and include many regional dishes. The service was warm and hospitable. There was a mistake in crediting the breakfast charge into the final bill, but it was removed quickly and without any hassle.
All in all, it was almost a perfect one-night stay could be. After staying in the Hyatt Regency as well, would definitely stay in the Hyatt at the Pike again over the Regency (despite the Regency Club). The Hyatt at the Pike h a soul, much to do with its wonderful employees and the unique design.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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479 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012 via mobile

Modern and chic hotel. Fantastic rain shower and the bed was just the best, staff were great and the location is superb.
It was a quick walk to the harbor and all the action.
I will stay here again on my next trip to Long Beach.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 8, 2012

Great hotel - very large room, and an amazingly big shower with large rainshower head. Very comfortable bed. The front desk service was great, other than the bell boy's slackness in checking the hotel's mailbox for my delivery (ended up spending an hour at the post office accusing them of losing my package when it had in fact been delivered). There's car parking at the Pike Car Park for around $10 per day. The wi-fi is ok... not particularly fast though.

Room Tip: If you book direct with the hotel you can opt for an upgrade at a very small price.
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vancouver, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

We have stayed here two different times now and it is a top notch hotel. Seems a little pricer in the lounge now that it is run by the Hyatt though. $7 for a bottled beer was a bit out of my price range. Luckily there are a couple close restaurants nearby that have happy hours.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oakland, California
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 2, 2012

I stayed in this hotel two weeks in a row for work. The first week, I had a very good room. Although the view was nothing to write home about (inner courtyard and AC units), the room had modern fixtures, all looking quite new. Though rather small, the room had a very comfortable king size bed, sofa, two armchairs and desk. I loved that there were outlets everywhere; it's a thoughtful touch that most hotels miss and much needed when you want to sit in bed and do some work on your laptop. The bathroom was most impressive, with a huge walk-in marble shower with both a rain head and a handheld showerhead, Plus a great double sink and vanity with plenty of room for toiletries. All, in all, it was quite good, as hotel rooms go.

That said, there were a few minor quibbles during the week. The biggest being the lack of staffing. I get it that the hotel was not terribly full and management probably wants to save money, but I think they'd gone too far. In particular, I went to the restaurant one night and there was one employee there. She was not only the hostess, she was the waitress and doing the room service orders, as well (for all I know, she may have been the cook, as well!). I waited a good ten minutes or more to be seated with absolutely no one in sight to even acknowledge my presence. After being seated (and I was the only patron in the restaurant) she would vanish for long periods while she ran orders up to the different floors. On another morning, when I wanted to order room service, there was no one to take the order so it rolled to the front desk, who transferred it back to the empty restaurant, where it promptly rolled back to the front desk again as no one was there. At that point, rather than take the order, which would have been easy enough, I was told someone would call me back to take my order, which took another 20 minutes. Housekeeping was also hit or miss. The room was clean enough, but one day the trash wasn't emptied, another the washcloths weren't replaced. One of my colleagues had her toiletries replaced each day, mine never were. You get the drift.

The other thing, which isn't really the hotel's fault, but an important thing to consider, is that the hotel is located in what appears to be a newer area of the downtown called The Pike, which has restaurants and a few shops. Perhaps if there's a convention in town, it's a lively area, but for the two weeks that I was there, it was eerily desolate pretty much all the time. I'm not sure how anything stays in business. If you're a woman alone, you don't want to be walking around here after dark. It's creepy.

The second week of my stay was not as good. Although I paid a higher rate than I had the previous week, the room could not begin to compare. Tiny doesn't begin to describe it; it was easily half the size of the room I'd had before (and that room wasn't all that big). It was one of those rooms that fit the bed and a small desk, without just enough room to walk around the bed and not a heck of a lot more. Even the bathroom was half the size. I might have understood if the hotel had been full and that's all that was available, but it was far from it. I barely passed another soul the entire time I was there. To be fair, the room was clean and the furnishings were fine and if I hadn't had a better room the previous week, I probably wouldn't have minded it as much. But when you know that much better accommodations are available (and that you'd had them at a lower rate), it suffers badly by comparison. That room should have cost much less than what I'd paid the previous week.

All in all, with better staffing and more attention paid to the quality of the rooms given to guests, I might have given the place four stars. I can't say that I would never stay here again, but I would definitely check out other options before making a decision.

Room Tip: Ask for a room that doesn't overlook the courtyard; they're tiny and the view is terrible.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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St Albans
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 1, 2012

no complaints, the staff were friendly, check in was efficient. Parking charge was reasonable compared to some of the other hotels we stayed on this trip. The room was fine, clean and a good base for what we wanted to do in the area. Had some noise from next door with loud TV but it was dealt with quickly

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Casey, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 30, 2012

This was an excellent hotel. The Concierge Desk was extremely helpful and friendly. We found the hotel conveniently located with excellent directions provided for our excursions. The hotel was beautiful, clean and had VERY fast elevators! Although not on a sandy beach, it is close to the water. The Queen Mary, theaters, small shops, a marina, and many restaurants were close by also.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt The Pike Long Beach

Address: 285 Bay Street, Long Beach, CA 90802-8161
Phone Number:
Location: United States > California > Long Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Long Beach
#5 Green Hotel in Long Beach
#6 Family Hotel in Long Beach
#6 Business Hotel in Long Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt The Pike Long Beach 4*
Number of rooms: 138
Official Description (provided by the hotel):
Mixing urban sophistication and easy beach culture, AVIA is Long Beach’s must-stay boutique hotel. With 138 rooms + suites, AVIA dons details like lush beds with Italian-cotton coverlets and marble bathrooms. Sample small plates, sip and socialize at the Kitchen + Lounge. Soak in the sun or stars on the hip and haute Rooftop 360° with pool and spectacular views. Located downtown and an easy walk from the Long Beach Convention Center, historic Pine Avenue and Aquarium of the Pacific. ... more   less 
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Also Known As:
Avia Long Beach Hotel Long Beach

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