There are two Hyatt hotels in Long Beach. They are so close to one another that you can actually see the other one from each hotel. One of them is the Hyatt Regency, a big conference hotel. The other one is the Hyatt at the Pike – much smaller hotel with a boutique feeling to it. However, as the Hyatt at the Pike is a new name (after Hyatt bought Avia), it caused a lot of consternation with our shuttle driver who really did not know where the hotel is, despite giving him direct instructions.
However, this was only one of two minor problems we’ve experienced in the hotel. Otherwise it was as close to a perfect stay as it could be. We were welcomed to the hotel warmly by the front desk and assigned out suite even though it was before the official check in time, and the hotel seemed to be full the day before.
We have used Hyatt's upgrade certificate to ensure an upgrade to a suite. The hotel does not have real suites but only junior suites which was big enough and comfortable for our one-night stay. The room did not have a bath but had a big rain shower and a (relatively) large bathroom.
The hotel is situated close to a small shopping and dinging mall and within short walking distance (albeit uphill) to the main entertainment street in Long Beach. That said, it is on a quiet part, and noise was never a problem during our stay.
Breakfast was included for Diamond members (up to a certain dollar amount). The choices are plentiful and include many regional dishes. The service was warm and hospitable. There was a mistake in crediting the breakfast charge into the final bill, but it was removed quickly and without any hassle.
All in all, it was almost a perfect one-night stay could be. After staying in the Hyatt Regency as well, would definitely stay in the Hyatt at the Pike again over the Regency (despite the Regency Club). The Hyatt at the Pike h a soul, much to do with its wonderful employees and the unique design.