I stayed in this hotel two weeks in a row for work. The first week, I had a very good room. Although the view was nothing to write home about (inner courtyard and AC units), the room had modern fixtures, all looking quite new. Though rather small, the room had a very comfortable king size bed, sofa, two armchairs and desk. I loved that there were outlets everywhere; it's a thoughtful touch that most hotels miss and much needed when you want to sit in bed and do some work on your laptop. The bathroom was most impressive, with a huge walk-in marble shower with both a rain head and a handheld showerhead, Plus a great double sink and vanity with plenty of room for toiletries. All, in all, it was quite good, as hotel rooms go.
That said, there were a few minor quibbles during the week. The biggest being the lack of staffing. I get it that the hotel was not terribly full and management probably wants to save money, but I think they'd gone too far. In particular, I went to the restaurant one night and there was one employee there. She was not only the hostess, she was the waitress and doing the room service orders, as well (for all I know, she may have been the cook, as well!). I waited a good ten minutes or more to be seated with absolutely no one in sight to even acknowledge my presence. After being seated (and I was the only patron in the restaurant) she would vanish for long periods while she ran orders up to the different floors. On another morning, when I wanted to order room service, there was no one to take the order so it rolled to the front desk, who transferred it back to the empty restaurant, where it promptly rolled back to the front desk again as no one was there. At that point, rather than take the order, which would have been easy enough, I was told someone would call me back to take my order, which took another 20 minutes. Housekeeping was also hit or miss. The room was clean enough, but one day the trash wasn't emptied, another the washcloths weren't replaced. One of my colleagues had her toiletries replaced each day, mine never were. You get the drift.
The other thing, which isn't really the hotel's fault, but an important thing to consider, is that the hotel is located in what appears to be a newer area of the downtown called The Pike, which has restaurants and a few shops. Perhaps if there's a convention in town, it's a lively area, but for the two weeks that I was there, it was eerily desolate pretty much all the time. I'm not sure how anything stays in business. If you're a woman alone, you don't want to be walking around here after dark. It's creepy.
The second week of my stay was not as good. Although I paid a higher rate than I had the previous week, the room could not begin to compare. Tiny doesn't begin to describe it; it was easily half the size of the room I'd had before (and that room wasn't all that big). It was one of those rooms that fit the bed and a small desk, without just enough room to walk around the bed and not a heck of a lot more. Even the bathroom was half the size. I might have understood if the hotel had been full and that's all that was available, but it was far from it. I barely passed another soul the entire time I was there. To be fair, the room was clean and the furnishings were fine and if I hadn't had a better room the previous week, I probably wouldn't have minded it as much. But when you know that much better accommodations are available (and that you'd had them at a lower rate), it suffers badly by comparison. That room should have cost much less than what I'd paid the previous week.
All in all, with better staffing and more attention paid to the quality of the rooms given to guests, I might have given the place four stars. I can't say that I would never stay here again, but I would definitely check out other options before making a decision.
Ask for a room that doesn't overlook the courtyard; they're tiny and the view is terrible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.