I work in the customer service industry as well and so I understand the job of attending to people and making their experience with me worthwhile; Sara did so for me. After an 18 hour day long hike and conquering Mt. Whitney with nothing on my mind but warm food, a hot and VERY SOAPY shower, and a soft bed to sleep on, Sara synched the endless day very happily. She got me a great room and was very accommodating of the fact that I had a twisted ankle and placed me near my car and near the ice machine. Her charming and VERY funny personality combined with her just as entertaining cohort, Victoria made a very challenging day transition to an extraordinarily comfortable night. Thank you Victoria and Sara!!! You both truly understand the meaning of customer service and have inspired me to come back to work and be and even better employee to my company and clients!!