My husband and a co worker stayed there last week and the room was under their own personal debit card but their company name was on file. There was a pen stain that was on the sheet that was already there, but my husband didn't think about
saying anything. He figured it was washed and just put on that way. Well the manager, who has absolutly no customer service, called my husbands boss by mistake and led him to believe that his credit card was charged with the damage. She called the wrong person and when we tried to get down to the bottom of things with her she just kept hanging up the phone and said "take me to court" and that my husband was lying about the pen mark on the sheets. After she kept hanging up on my husband I called to get her HR number or customer care number after not giving us the owners name or any information. She gave me the number then asked if I was with "that guy" and hung up on me when I was couteous and kind to her.
Unless with a NEW manager we will let everyone know how horrible this place has been. I've contacted the corporation and we are persuing pay reimbursement for loss of pay my husband has missed due to this matter.
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- Also Known As:
- Travelodge Lompoc Hotel Lompoc
- Travel Lodge Lompoc
- Lompoc Travelodge
- Lompoc Travel Lodge