This is a really nice hotel however as a businessman there is no excuse for having to go to the local Starbucks to get a good internet connection. Atleast half of the webpages do not upload. When finally getting a web page, it often times out or get error message when bring up sub pages.
I mentioned it to staff at front desk several times and they had excuses such as "it's been very windy and that affects the internet" to " there are a lot of people in the hotel so internet runs slowly." Nonsense, I've been in 100's of hotels filled to capacity and internet works great.
I travel over 150 days a year so I know something about the subject. If the internet is slow, then it almost always means that an increase in bandwidth is needed.
I travel with two computers. Same issue with both computers. Also this is 8th hotel on this business trip so it is not my computer....
The staff at the front desk acted like it was a new problem and only I have an issue with the internet. When I called tech support, they said that they have received calls in the past about the problem and that the hotel has to request increase in bandwidth.
I went to look at previous reviews of this hotel on trip advisor and saw that in November, there was a complaint about the same issue and the hotel manager, Beth, noted the problem.
Why hasn't it been taken care of?
I work on uploading projects in hotel rooms and was unable to do that without the internet service timing out....or getting an error message.
I checked with people that were in business meetings in the breakfast room and they said that they were having similar problems. I used cord to connect via ethernet and same problem.
Last time this happened was several years ago at a Hampton Inn and they did not charge me for the stay because of the problem.
I would have switched hotels but I had a conference here the 3rd and last day of my stay.
I ADVISE BUSINESS TRAVELERS TO GO TO ANOTHER HOTEL. I should have checked travel advisor b4 coming here but staying at this hotel was a last minute schedule change and I didn't have time.
I will not stay here again and advise other business and internet dependents to stay away.
When an issue like this has been around for a long time, a responsible hotel would have taken care of it long ago.
To say that I was very unhappy is putting it mildly. In short, a really good, clean and comfortable hotel that was wrecked by inadequate internet service.
- Official Description (provided by the hotel):
- Our hotel is located in Lodi, California Wine Country right off Highway 99. The Holiday Inn Express Hotel in Lodi, CA provides a central location to the cities of Sacramento & San Francisco, the shores of Santa Cruz and Monterey Bay and the slopes of Lake Tahoe. This great location is complemented by quality amenities and excellent service from our hotel's friendly staff.In Lodi, California, we're just minutes away from businesses like General Mills, Robert Mondavi Winery, Kubota Tractor & Pacific Coast Producers, ACRT, and Nunhems. Corporate guests are encouraged to use the services in the 24-hour business center, our 1,800-sq-ft meeting space & the free high-speed Internet access throughout the hotel.From picnicking on the Lake Lodi Park beach to seeing a theatrical performance at Hutchins Street Square, there's something here for each of our guests. In the self-proclaimed "Zinfandel Capital of the World," you'll quickly see why wine experts and visitors alike are calling us the region's hottest wine country destination!At our hotel in Lodi, CA, we encourage you to relax during your spare time on our outdoor patio overlooking the vineyard, and enjoy a treat from the 24-hour Sweet Shop. We also feature the town's only indoor pool and whirlpool, as well as a 24-hour fitness center. Unique among hotels in Lodi, California, we serve a complimentary, hot breakfast bar each morning & complimentary appetizers on hospitality nights Mondays through Thursdays. ... more less
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- Also Known As:
- Holiday Inn Express Lodi Hotel Lodi