These hotels are for business people whom stay for months at a time for work away from home. All the staff from guest services at the desk to cleaning staff are courteous, friendly and professional. Because guest stay for months on end there are times that the rooms are not cleaned properly. I had to clean my tub, bathroom counters,kitchen cabinets and in two of the three rooms I've stayed in at this hotel I had to clean the refrigerators. The hall ways on each floor seldomlly get vacuumed and this hotel there are a lot of construction workers staying because there's a new mall being built close by. As a result there is a lot of garbage generated and you take your on garbage to the garbage rooms provided on each floor. The garbage needs to be discarded to the dumpsters more often throughout the day. There are a lot of maintenance issues that need to be addressed.The center stairwell in the hotel has an handrail that for three weeks now was pull from the wall. The handrail is still hanging there but if someone uses this rail for support it could seriously hurt someone. The hotel mgr is a likable guy but I have over heard him be short with his cleaning staff and was rather short with my husband and myself over items in the window seal. He (mgr) scolded us about knick knacks in our third room window seal with a lobby full of guest. It wasn't the items in the window that he wanted removed but his attitude we didn't appreciate. To be scolded in a lobby full of guest was humiliation beyond belief. I've been in the retail and customer service business for over thirty years and this is unacceptable.