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“The receptionist did not honor our on line reservation and charged us $30 more that the on line price.” 2 of 5 stars
Review of Holiday Inn Express Livermore

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Holiday Inn Express Livermore
2.5 of 5 Hotel   |   3000 Constitution Drive, Livermore, CA 94550   |  
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Ranked #6 of 16 Hotels in Livermore
San Diego, California
1 review
“The receptionist did not honor our on line reservation and charged us $30 more that the on line price.”
2 of 5 stars Reviewed January 28, 2013

These guy and the lady who worked front desk refused to honor our on line reservation and even calls that we made to 800 holiday inn did not make them change their mind. It seems like Holiday Inn Express is individually owned and the owners set their rules and price and can refuse the reservation, and price set on line or by telephone and you will be left to find another place late at night or accept their price. It makes a very uneasy, and unhappy situation....so i rather to reserve somewhere else like the holiday in near city of Livermore (680 FWY). I have to drive about 30 minutes but they are courteous and kind and accept all the set rules by Holiday Inn Express on line or 800 ...

Room Tip: These guys do not act as part of the Holiday Inn Express corporation. They set their own price and...
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Livermore, responded to this review, February 16, 2013
Dear Javad R,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Livermore, CA.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
    17
    33
    13
    2
    6
See reviews for
18
15
3
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
San Rafael, California, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2012

We attended a wedding in Livermore and spent 2 nights at the Holidy Inn Express. The attention to detail in helping us get adjoining rooms, since there was an infant with us, in helping us get early checkin and the general friendliness and competence of the staff was exemplary. Would highly recommend this hotel if you are in the beautiful Livermore Valley!!!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosford, Australia
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed October 18, 2012

A nice basic hotel. Clean, well sized room. Bathroom basic but clean. Good bed and bedding. Aircon was quiet and reliable. Mini-bar sized fridge but bare. Microwave. The booking included breakfast which is the run of the mill, DIY config usually found in this sized establishment. (Try the robotic pancake maker though - it's very cool). Like a lot of the smaller motels these days, the free wireless access in the room was very fast and rock solid (if only the likes of Hilton could be the same).

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
Level Contributor
87 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 13, 2012

Stayed here while training. Nicely greeted by staff. Room had everything I needed - desk-level power outlet, lots of light, great pillows and sheets. Breakfast in the morning was good - standard HIE fare but refreshed often by staff. Check-out was prompt. Outside grounds are well-kept and pool looked very inviting. Overall a pleasant stay.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 8, 2012

the staff has made my stay very enjoyable Poojah always greets myself and the other guest with a big smile and is very proffesional.The breakfast and happy hour are a added bonous danielle has a great personality and makes the guest feel at home.l

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auberry, California
Level Contributor
105 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed January 26, 2012

I am normally not very critical but this was a terrible experience at the Holiday Inn Express in Livermore. First of all the hotel was not clean. My room's floor was filthy, I had to wear flip flops because of the grit on the floor. My second night nothing changed still filthy. The worst part of the stay was the internet. I do all of my business reports in the evenings at hotels. The internet was so slow that I could not even open up any emails. I had to got to nearby resturaunt that offered free wifi to complete my task. When I brought this up with the hotel they said opps sorry.

Room Tip: Go the Hampton Inn in Livermore. It is almost next door but always clean, friendly and a great nigh...
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  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Highlands, California
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 25, 2011

Was there for business for a week. Room was small but comfortable, clean and did not smell like cheap hotels. Hotel was close to where I was working and the freeway. I especially love their daily breakfast and happy hour eventhough I hardly use it. I like the fact that it was available if I needed it. The only complaint I had was that the wall was too thin. I can hear the people next door to me, when the shower in another room is running, and especially when they close/open the door. All you hear is a loud slam and if you're busy and in deep thought, it will scare you. Other than that, the place was nice and the staffs were all very friendly.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Livermore

Address: 3000 Constitution Drive, Livermore, CA 94550
Phone Number:
Location: United States > California > Livermore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Livermore
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Livermore 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Take a Virtual Tour of the hotel.When staying in Livermore stay at the newest hotel. The Holiday Inn Express Hotel & Suites Livermore, welcomes you to the Tri-Valley East Bay area, one of California s oldest wine regions, Located in the city of Livermore conveniently located to major business park and to Lawrence Livermore National & Sandia National Laboratories, our hotel is located minutes from the cities of Pleasanton, San Ramon, Dublin, Danville, Tracy & Mountain House. We are a quick drive away to San Francisco, Oakland and San Jose. Holiday Inn Express Hotel & Suites also offer free high-speed wired and wireless Internet; complimentary full Smart Start breakfast, free local calls. Apart from being famous for its historic wine region, more than 8 championship golf courses and a municipal airport, it also offers elegant restaurants, potential community growth and special events to entertain visitors throughout the year. Our 92 spacious, attractive guest rooms conveniently located near major business parks & local venues makes our hotel ideal for business & leisure travelers alike. ... more   less 
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Also Known As:
Holiday Inn Express Livermore Hotel Livermore
Holiday Inn Livermore

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