We booked this Hotel in our last day of holidays, with Hotels.com and appear check in 1:00pm . we arrived to the hotel 1:10 pm with 96 degree. "Bobby" the receptionist, with face of Sunday worker, tell us The check in is 3:00pm , if you like early must pay $ 15.00 -
I'm explained and show my booking where say the check in is 1:00pm. he back to us with bad attitude, - there is a hotel.com problem or mistake.. if you like check in now, pay $ 15 -. very rude...
I'm travelling for years and understand some hotels have their rules, however normally to keep customers happy if the hotel have the room available and the customer arrived a the hotel little early 1 or 2 hours . they allowed the check in without extra charge... apparently this person "Bobby", just looking for $ 15 on his pocket ... If him was more professional should be said : - Sorry Sr. the check in is 3:00pm, hotels.com have error on their system, however we allowed make the check in early this occasion .. ,
When we back 3:00pm what a surprise ? nobody on front desk to make the check in, we took the bell 3 times, Till him decide appear and process our check in... absolute disgusting person, people like this shouldn't be on desk of any hotel, we raise a complain on "Days inn" web site about this matter...
On our check out..his words was... check out? ok thank you bye.... !!! nothing more to say
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- Also Known As:
- Days Inn Airport South Bay Lax Hotel Lawndale
- Days Inn Lawndale
- Lawndale Days Inn