During checkin, only one employee at the front desk. Extremely slow, as this employee was answering phones, handling requests, and trying to check-in a line of new guests.
The "suite" was tiny. The sleeper sofa was barely more than a twin, and yet we had been very clear that 4 guests would be staying in the room. They do not have/allow roll aways. The linens for the sleeper sofa were the same size as the main bed, so they did not fit well. Ended up having to go down to front desk to get extra linens so we could build a "bed" out of chair and sofa pillows for our 4th guest (again, only one employee so no one to bring anything up to a room).
On the positive side, the breakfast was hot. Both the normal and mini waffle makers were a hit. The eggs were cooked well, the sausage was tasty and the hotel offered some very good egg seasoning.-
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- Also Known As:
- Springhill Suites Lancaster/Palmdale Hotel Lancaster