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“Good solid hotel - good front desk” 5 of 5 stars
Review of Prominence Hotel & Suites

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Prominence Hotel & Suites
2.5 of 5 Hotel   |   20768 Lake Forest Drive, Lake Forest, CA 92630   |  
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Hotel website
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Hotel amenities
Ranked #3 of 8 hotels in Lake Forest
Arlington, VA
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
55 helpful votes 55 helpful votes
“Good solid hotel - good front desk”
5 of 5 stars Reviewed August 24, 2008

I needed a clean, quiet hotel with wifi near a variety of locations near Laguna Nigel and I made a good choice in the Comfort Suites in Lake Forest.

Likes:

Front desk staff. Friendly, engaging, helpful, and just plain nice. An example of the good service by the front desk I looked up directions in my room and forgot to bring my notes with the directions on them. As I went flying by the front desk I asked a quick question on directions thinking I could wing it and they had pre-printed directions of the location I needed to go to. In fact, they had an entire book of pre-printed directions to the hotel to a bunch of different locations. Cleaning folks said hi everyday. Room was cleaned immaculately. To me you can have the greatest facility, but without good people, it is not a good hotel.

Room -- clean, up to date, I could get the temp really cold (I like to sleep in cold dark rooms) and really dark. Flat screen was nice. Having a fridge and microwave was handy. Bed was very comfy. I usually don't sleep well in hotels the first night, but I slept great every night.

Breakfast - Items were fresh and refreshed as needed.

WiFi - easy, good connection. This is an important feature for me.

Location - near lots of places to eat and stores (I forgot a contact case)



Wish the following would be a little better

Through no fault of the hotel the area is a little antiseptic and chainy for me. I like to eat at local restaurants and not chains when I travel. No one could really point me in the direction of anything other than chain restaurants. Again, not the fault of the hotel, I just wanted to let others know.


Overall, I would stay here again because the staff was nice, facility was up to date and fresh, and had a good location.

  • Stayed July 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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77 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 7, 2008

As a woman traveling alone on business was looking for a safe comfortable place to stay for 4 nights in Orange County close by the airport. Looked at places closer to the airport but from the reviews I weren't sure that they would be quiet or safe enough. Found the comfort suites at lake forest on the internet. Researched using trip advisor and other sources and decided to stay here.

The room is just about as pictured on the website, the difference being that in the living room the TV is a flat screen instead of the older model tv that is shown. Didn't have any parking problems although the front parking lot got filled, there was space behind the hotel. Other amenities include the business center and guest laundry. The staff was efficient and friendly as well.

  • Liked — safe secure location, clean, freindly staff, great internet access
  • Stayed March 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paramus, New Jersey
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 12, 2006

Stayed for 1 night on January 10th. Checked into a studio room with 1 king bed. Typical Comfort-Inn or Holiday Inn Kind of decor with 80's style drapery and bed covers. Everything was clean, so I am not complaining much. Kitchenette area has a refridgerator, stove, microwave oven and coffee maker. Refridgerator is a little noisy, so it may interfere with your sleep. Same goes with the AC unit...it's a wall mount unit (not central AC), so if you turn it on, it stay on until you turn it off.

Free breakfast in the lobby was blah. Paper plates and napkins, plastic utensils, generic pastries, waffles and pancakes from Costco...again I am not complaining much since it's complimentary.

Paid $89+tax for my room. It's a good deal, especially if you have business in Irvine, and are willing to stay about 5 miles from everything.

  • Stayed January 2006, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Prominence Hotel & Suites

Address: 20768 Lake Forest Drive, Lake Forest, CA 92630
Phone Number:
Location: United States > California > Orange County > Lake Forest
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Lake Forest
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Prominence Hotel & Suites 2.5*
Reservation Options:
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Also Known As:
Prominence Hotel And Suites
Prominence Hotel Lake Forest
Comfort Suites Lake Forest
Lake Forest Comfort Suites

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