I recently visited this resort with my husband and two young children and we had a very pleasant time.
The resort is beautiful and quite relaxing which is what we were looking for. We checked in early and our room was ready when we arrived.
We were there during Easter Weekend and the resort had a private Easter Egg Hunt for the kids Lakeside. It was one of the best public Egg Hunts I've ever witnessed. Most egg hunts are over in less than a minute and usually several children are left trampled over and crying. This one was great, the staff actually spent time hiding eggs and it was such a great setting by the lake. The bigger kids enjoyed finding eggs on a grassy hill and the little kids enjoyed taking their time gathering eggs by the grass...it was fun!
Aside from the beautiful resort and amazing rooms, I'd like to give credit to the resort's manager. Prior to visiting, I made a phone call to the resort to inquire about activities and the conversation with the front desk gal was not pleasant, hence the 4 out of 5 star rating. Needless to say, I wrote a review explaining the experience. Not more than 24 hours later, the manager responded to my review and offered to speak with me in private about the experience. We spoke on the phone and he offered his apology and I can tell he was sincere. An email apology would've been enough for me, but I very much appreciated the apology over the phone as I know hotel managers usually do not take the time to really get to know their guests let alone apologize for any negative experiences big or small.
When we arrived, my husband checked in with Dominique who was quite pleasant and friendly. The manager made us feel very welcome and surprised us with things that we were not expecting and he made sure to make our stay unforgettable with our young family. He is exceptional and his kind gestures tells me that he is truly committed to providing excellent customer service and ensuring the resort's continued success.
Thank you Mr. Santos, we look forward to visiting Lake Arrowhead Resort again.
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- Also Known As:
- Lake Arrowhead Hotel Lake Arrowhead
- Lake Arrowhead Resort