We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Experience!” 5 of 5 stars
Review of Lake Arrowhead Resort and Spa, Autograph Collection

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Lake Arrowhead Resort and Spa, Autograph Collection to your Saves list
Lake Arrowhead Resort and Spa, Autograph Collection
4.0 of 5 Resort   |   27984 Highway 189, Lake Arrowhead, CA 92382   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #2 of 2 Hotels in Lake Arrowhead
San Diego, CA
Top Contributor
126 reviews 126 reviews
33 hotel reviews
Reviews in 49 cities Reviews in 49 cities
97 helpful votes 97 helpful votes
“Excellent Experience!”
5 of 5 stars Reviewed 1 week ago

Went to this property for the first time last night. Everything was just super great - we had a great room overlooking the pool and a great view of the Lake. It is also within walking distance of Lake Arrowhead Village. The hotel interior is fabulous - including the main lobby and Bin 189 - the bar/restaurant. Tons of ambiance - great food and decent bar prices - and great service! I would definitely recommend this place and we will be back.

Room Tip: Obviously - try and get a lake view room.
See more room tips
  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

192 reviews from our community

Traveler rating
    82
    44
    36
    17
    13
See reviews for
55
87
5
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

This place is very impressive as far the overall look. The lobby and rooms look great, but the customer service/accuracy of information is lacking. I was in need of some aspirin and thought hotel store might have some however it had a sign saying please see front desk for assistance so we did and they told us "sorry it's closed and will be open tomorrow morning". (This was just after 7 p.m) Why don't they just put a closed sign as the front desk isn't any help. Also, we wanted to order in room service and called at 9 p.m. which according to their recording ends at 10 p.m. I left a message and after 30 mintues called the front desk. The fromt desk told me it ended at 9 p.m. but we could go down and get something from their late night menu. When my husband went down to get something the gentleman there said he needed to go back to his room and call the front desk to coordinate getting something sent to our room. The lack of uniformity in their procedures was extremely frustrating.

  • Stayed March 2015
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 2 weeks ago
Dear MichelleMarie21,

Thank you for taking the time to provide us feedback in regards to your recent stay at the Lake Arrowhead Resort and Spa, Autograph Collection.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the misinformation that was given to you. We have shared your feedback with the appropriate hotel team members to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Lake Arrowhead. We look forward to seeing you again soon.

Sincerely,

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had an amazing weekend at the Lake Arrowhead Resort and Spa. From the moment we entered that lobby the staff was attentive and friendly. Our room was very comfortable and had a breathtaking view of the lake. Sitting out on the balcony in the evening was relaxing and peaceful, listening too the wind through the trees. We took a stroll around the grounds and we were very impressed with the what we saw, a beautiful heated pool and a picturesque lakeside beach, all nesteled among the trees.

We took a short stroll down to the village shops and had dinner at one of the local restaurants and did some shopping.

We had a great time and look forward to getting back here as soon as possible. I would definetly recommend this hotel to anyone staying in this area.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 2 weeks ago
Dear Tritian,

Thank you for staying at the Lake Arrowhead Resort and Spa where we strive to provide the highest level of service and quality. I am so glad to read that you were able to enjoy everything that the resort has to offer. I shared your comments with all of the staff and we are all glad your stay was very pleasant.

Sincerely,

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, California
1 review
4 of 5 stars Reviewed 2 weeks ago

Recently stayed at the resort. Better than I remembered it. Melissa was so great and accomodating in finding a room with a great view. Staff was great and just as top notch as 5 star places I've stayed. From the front desk, to the spa as well as the cleaning crew everyone was so pleasant.

The view as great. Stayed midweek. Highly recommend that time if you are looking for quiet couple time.

Elizabeth C.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 2 weeks ago
Dear Gigibell C,

I am so glad you were able to enjoy the Lake Arrowhead Resort and Spa. Thank you for staying with us and posting such wonderful comments about Melissa our Front Desk Manager. I have shared your comments with Melissa and we are all glad that everyone made your stay very enjoyable. Please come see us again soon!

Sincerely,

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Wow!! The Lake Arrowhead Resort is AMAZING!! I can not say enough great things about my experience! The room was beautiful! The decor was so peaceful and inviting! The view was absolutely stunning as well!
From the moment that my husband and I checked in we were greeted by the nicest staff!! Everyone that we spoke to made us feel so welcome! You can tell that the staff genuinely care about their guests, which is rare to find.
We decided to eat in the on site resteraunt for my husband`s birthday, we were not disappointed!! The food was amazing! Great quality, great service, and a very fair price! The portions were large and yummy!
The resort is located on the lake! And is very very close to the town center! Such a beautiful place!!
The only negative part of our trip was when we had to check out! Sounds corny but it is true! We had the most amazing time!! We will definitelybe staying there again, and we definitely recommend the Lake Arrowhead Resort!!

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 2 weeks ago
Dear JackieP,

Thank you for choosing to stay at the Lake Arrowhead Resort and Spa. We are so happy we could be a part of your husband's birthday celebration. We look forward to seeing you again soon!

Sincerely,

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Reid from front desk is awesome! I work in the hospitality business as well and know how hard it is to celebrate certain holidays. As soon as I showed up to the resort, she showed excellent customer service and mutual correspondence upon my check in. She upgraded me to a lake view due to a late valentines celebration. I will definitely return

Stayed February 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 4 weeks ago
Dear Rob L.,

Thank you for recognizing Reid as one of our associates who has excellent customer service skills. The Lake Arrowhead Resort and Spa is very proud to have associates like Reid who strive to provide the highest level of quality and service. I am very happy to see that we made your stay a memorable one. Thank you for staying with us and we look forward to seeing you again soon.

Sincerely,

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 22, 2015

We decided to check out the Lake Arrowhead Resort and Spa after hearing great reviews from friends. We were greeted by a friendly front desk staff member, I think her name was Melissa? She promptly assigned us a room then introduced us to a bellman. We were escorted to a lovely room overlooking the lake. The room itself was very clean and decorated very well. I honestly expected dated decor. We spent the day walking around the village and relaxing by the pool. After dinner, we enjoyed cocktails and playing cards by the fireplace in the lobby. Our children loved going to the coffee bar in the lobby for hot cocoa and treats. We had a wonderful stay and look forward to visiting again in the near future.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 4 weeks ago
Deanna C.,

Thank you very much for staying with us at the Lake Arrowhead Resort and Spa. Your comments about the staff are very much appreciated especially your recognition of our Front Desk Manager, Melissa. It sounds like you and your family enjoyed all of the what the resort has to offer. Thank you again for staying with us and we look forward to seeing you again soon.

Sincerely,

Norm Santos
General Manager
Lake Arrowhead Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Lake Arrowhead Resort and Spa, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lake Arrowhead Resort and Spa, Autograph Collection

Address: 27984 Highway 189, Lake Arrowhead, CA 92382
Location: United States > California > Lake Arrowhead
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Lake Arrowhead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lake Arrowhead Resort and Spa, Autograph Collection 4*
Number of rooms: 173
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Hotels.com, Priceline, Orbitz, Odigeo, TripOnline SA and Tingo so you can book your Lake Arrowhead Resort and Spa, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lake Arrowhead Hotel Lake Arrowhead
Lake Arrowhead Resort

Owners: What's your side of the story?

If you own or manage Lake Arrowhead Resort and Spa, Autograph Collection, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.