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“Great location!” 3 of 5 stars
Review of Lake Arrowhead Resort and Spa, Autograph Collection

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Lake Arrowhead Resort and Spa, Autograph Collection
4.0 of 5 Resort   |   27984 Highway 189, Lake Arrowhead, CA 92382   |  
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Ranked #1 of 3 hotels in Lake Arrowhead
Newport Beach, California
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
57 helpful votes 57 helpful votes
“Great location!”
3 of 5 stars Reviewed yesterday NEW

I would give this hotel 3 1/2, maybe even close to 4 stars. The location is ideal - just a short walk to town. The lobby is nice and the employees were all extremely friendly. The rooms are fine, 2 queen beds, fridge, etc. There is a pool and 2 hot tubs. They have a small little beach area with chairs. The restaurant was good. This hotel is not 5 star luxury, but it is the nicest around. Town has a few restaurants that are average at best. There is waterskiing also in town. There is an ATV rental at the hotel. Beware! the trails are treacherous and crowded. Not ideal for children who are beginners. We stayed 3 nights and the kids were getting bored by then. Would I come back? yes, this would be the spot to travel with kids. The hotel is full of children and dogs! Email me any questions.

Stayed July 2014, traveled with family
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73 people have reviewed this hotel

Traveler rating
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Oro Valley, Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Beautiful area and hotel. The hotel has a beautiful views of the lake through the pine trees and a sand beach for lake sun bathing, swimming and boating. The restaurant has great food (managed by Peter) with a great outdoor 2nd story patio overlooking the lake. The hotel manager "Norm" has only your pleasure first in mind.

Room Tip: ask for the sky suite for best luxury comfort and best views. With elevation over 5000 ft it can get...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey, California
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Thanks to Reid ( the front desk person ) for a warm welcome and for checking us in early. We really appreciated. This is a gorgeous location and everything was great...We loved the beach down by the lake.....We swam and relaxed....Will go back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 3 days ago
Dear Gobethany,

It is great to hear that Reid was able to greet you with a warm welcome during your stay at the Lake Arrowhead Resort and Spa. We can't agree with you more that the location is breathtaking and second to none. I am glad you were able to swim in the lake and relax. Next time you are in Lake Arrowhead, please come see us again soon.

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Az
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We were there for three nights. The ride up the mountain to the resort was a bit more difficult than I had expected with the frequent turns and single lanes for most of the way.

The second floor room was indeed noisy so we were changed to a third floor (top floor) room after the first night. Very nice front desk staff. We had one dinner at the hotel and it was a good meal but there weren't as many choices as I would have liked.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 3 days ago
Hi Arthurs480,

Thank you for sharing the nice comment about the front desk. We are glad you were able to make the drive up the mountain and stay with us at the Lake Arrowhead Resort and Spa.

Please come visit us again soon.

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

We were looking for a quick getaway - looking for nature but also nice accomodations are were tired of Big Bear... found this place and what a score! It's really nice in a rustic town - and the customer service is what we were mostly impressed with. We had a mistake (on our part) with our reservation and the management was very kind and human about understanding it and really got out of their way to help us. BIG THANK YOU. That alone gives this place the 5 stars!
The location is perfect, center of everything yet secluded, walking distance to the village and restaurants, and this is huge plus: it has a nice small beach - this type of beaches were really hard to find in Lake Arrowhead in general. Our room had lake view, and it was great, we really felt we were somewhere else, far away from the city and into nature. Definitely recommend the destination...and if you do come here, stay at this hotel!

Room Tip: We got a lake view room and the view was fantastic. I think its worth the extra money, the views mak...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 3 days ago
Good day Silvieincali,

The comments that you posted regarding your recent stay at Lake Arrowhead Resort and Spa was shared with the entire staff. It's great to hear that we were able to provide you with 5 star service. I am glad you were able to enjoy the private beach and the view of the lake during your stay. Come see us again soon!

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Great for a weekend getaway from the hustle and traffic of Los Angeles. Two hour drive into the San Bernardino mountains...the drive alone is worth the trip.

Pros: Quiet location away from any other resorts or major cities
Beautiful spacious lobby with a "livingroom" feel to the layout and furnishings
Friendly, accommodating staff
Extremely comfortable beds...could lay in it all day
Outdoor heated pool for those cool days and nights in the mountains
Free parking
Close proximity to hiking and outdoor activities

Cons: Rooms are not well insulated from other guests and foot traffic above in hallway
Only one restaurant which can be very crowded
No outdoor fire pits/gas heaters for the cold nights to enjoy the lake views
Limited restaurant selections in the area should you want to venture out
No outside cocktail service by pool or patio
On our holiday weekend, way too many unsupervised children running throughout the hotel. Parents did not have control over their kids.

Overall a decent stay for the price paid. I probably would have made more comments to management had we been spending top dollar for the room, but as the saying goes, "sometimes you get what you pay for."

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 3 days ago
Dear FiveStarHawaii,

Thank you for the comments about your recent stay at the Lake Arrowhead Resort and Spa. I am sorry about the sound that traveled from other guests and you were not able to enjoy the resort as it was intended to be. It was nice to read you enjoyed our location. Thank you for choosing to stay with us and we look forward to welcoming you back to Lake Arrowhead soon.

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Habra, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had our wedding reception at Lake Arrowhead Resort on April 2013 and it was an incredible moment for us and our guests. We had approximately 130 people and our reception was held both inside and cocktail hour on the patio outside overlooking the lake. We opted to have an afternoon reception because we thought the view of the lake would be more appreciated and we had rave compliments.
The wedding coordinator is Gina Richardson and she is truly a professional at what she does. She worked with what we had in mind, even when we tried to save some money on certain things she never made us feel bad. A very sweet lady and I would highly recommend her to work with anyone on their wedding.
We got a comped room for our wedding night, the first night two separate rooms for the groom and bride. The second night one room as the couple are now married. The room that was given to us was the Lakeview Room which made the view much nicer. We received complimentary bottle of champagne and strawberries dipped in chocolate. We were pleasantly surprised. In addition, we were able to take our dog with us, of course not during the reception but she was welcomed during our stay. There is a $25 pet fee per pet per night which is reasonable.
The resort is clean, serene and wonderful, the staff are very accommodating as well. The best part was having surrounded by beautiful view of nature around us on our special day. It was a great spring wedding. We would highly recommend Lake Arrowhead Resort & Spa for weddings and/or vacation.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, 3 days ago
Dear Susanti K,

Happy belated anniversary! It sounds like the wedding reception you had at the Lake Arrowhead Resort and Spa was everything you had hoped for and more. We are so glad that we were able to provide the great memories for such a wonderful event. I spoke to Gina and she was very appreciative of the comments that you posted. Thank you for having your event with us and please come and see us again soon.

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Lake Arrowhead Resort and Spa, Autograph Collection

Address: 27984 Highway 189, Lake Arrowhead, CA 92382
Phone Number:
Location: United States > California > Lake Arrowhead
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Lake Arrowhead
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Lake Arrowhead Resort and Spa, Autograph Collection 4*
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Also Known As:
Lake Arrowhead Hotel Lake Arrowhead
Lake Arrowhead Resort

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