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“Live among the pines” 5 of 5 stars
Review of Lake Arrowhead Resort and Spa, Autograph Collection

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Lake Arrowhead Resort and Spa, Autograph Collection
4.0 of 5 Resort   |   27984 Highway 189, Lake Arrowhead, CA 92382   |  
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Ranked #1 of 3 Hotels in Lake Arrowhead
Oro Valley, Arizona
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Live among the pines”
5 of 5 stars Reviewed July 12, 2014

Beautiful area and hotel. The hotel has a beautiful views of the lake through the pine trees and a sand beach for lake sun bathing, swimming and boating. The restaurant has great food (managed by Peter) with a great outdoor 2nd story patio overlooking the lake. The hotel manager "Norm" has only your pleasure first in mind.

Room Tip: ask for the sky suite for best luxury comfort and best views. With elevation over 5000 ft it can get...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, July 24, 2014
Dear Jnol2354,

Thank you very much for the great comments you posted for your stay at Lake Arrowhead Resort and Spa. I am glad you were able to enjoy the private beach and our Bin 189 restaurant.

We look forward to seeing you again soon.

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
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    12
    7
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41
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Monterey, California
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 8, 2014

Thanks to Reid ( the front desk person ) for a warm welcome and for checking us in early. We really appreciated. This is a gorgeous location and everything was great...We loved the beach down by the lake.....We swam and relaxed....Will go back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, July 11, 2014
Dear Gobethany,

It is great to hear that Reid was able to greet you with a warm welcome during your stay at the Lake Arrowhead Resort and Spa. We can't agree with you more that the location is breathtaking and second to none. I am glad you were able to swim in the lake and relax. Next time you are in Lake Arrowhead, please come see us again soon.

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Arizona, Arizona
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 4, 2014

We were there for three nights. The ride up the mountain to the resort was a bit more difficult than I had expected with the frequent turns and single lanes for most of the way.

The second floor room was indeed noisy so we were changed to a third floor (top floor) room after the first night. Very nice front desk staff. We had one dinner at the hotel and it was a good meal but there weren't as many choices as I would have liked.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, July 11, 2014
Hi Arthurs480,

Thank you for sharing the nice comment about the front desk. We are glad you were able to make the drive up the mountain and stay with us at the Lake Arrowhead Resort and Spa.

Please come visit us again soon.

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 3, 2014

We were looking for a quick getaway - looking for nature but also nice accomodations are were tired of Big Bear... found this place and what a score! It's really nice in a rustic town - and the customer service is what we were mostly impressed with. We had a mistake (on our part) with our reservation and the management was very kind and human about understanding it and really got out of their way to help us. BIG THANK YOU. That alone gives this place the 5 stars!
The location is perfect, center of everything yet secluded, walking distance to the village and restaurants, and this is huge plus: it has a nice small beach - this type of beaches were really hard to find in Lake Arrowhead in general. Our room had lake view, and it was great, we really felt we were somewhere else, far away from the city and into nature. Definitely recommend the destination...and if you do come here, stay at this hotel!

Room Tip: We got a lake view room and the view was fantastic. I think its worth the extra money, the views mak...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, July 11, 2014
Good day Silvieincali,

The comments that you posted regarding your recent stay at Lake Arrowhead Resort and Spa was shared with the entire staff. It's great to hear that we were able to provide you with 5 star service. I am glad you were able to enjoy the private beach and the view of the lake during your stay. Come see us again soon!

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 1, 2014

Great for a weekend getaway from the hustle and traffic of Los Angeles. Two hour drive into the San Bernardino mountains...the drive alone is worth the trip.

Pros: Quiet location away from any other resorts or major cities
Beautiful spacious lobby with a "livingroom" feel to the layout and furnishings
Friendly, accommodating staff
Extremely comfortable beds...could lay in it all day
Outdoor heated pool for those cool days and nights in the mountains
Free parking
Close proximity to hiking and outdoor activities

Cons: Rooms are not well insulated from other guests and foot traffic above in hallway
Only one restaurant which can be very crowded
No outdoor fire pits/gas heaters for the cold nights to enjoy the lake views
Limited restaurant selections in the area should you want to venture out
No outside cocktail service by pool or patio
On our holiday weekend, way too many unsupervised children running throughout the hotel. Parents did not have control over their kids.

Overall a decent stay for the price paid. I probably would have made more comments to management had we been spending top dollar for the room, but as the saying goes, "sometimes you get what you pay for."

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, July 11, 2014
Dear FiveStarHawaii,

Thank you for the comments about your recent stay at the Lake Arrowhead Resort and Spa. I am sorry about the sound that traveled from other guests and you were not able to enjoy the resort as it was intended to be. It was nice to read you enjoyed our location. Thank you for choosing to stay with us and we look forward to welcoming you back to Lake Arrowhead soon.

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Habra, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2014

We had our wedding reception at Lake Arrowhead Resort on April 2013 and it was an incredible moment for us and our guests. We had approximately 130 people and our reception was held both inside and cocktail hour on the patio outside overlooking the lake. We opted to have an afternoon reception because we thought the view of the lake would be more appreciated and we had rave compliments.
The wedding coordinator is Gina Richardson and she is truly a professional at what she does. She worked with what we had in mind, even when we tried to save some money on certain things she never made us feel bad. A very sweet lady and I would highly recommend her to work with anyone on their wedding.
We got a comped room for our wedding night, the first night two separate rooms for the groom and bride. The second night one room as the couple are now married. The room that was given to us was the Lakeview Room which made the view much nicer. We received complimentary bottle of champagne and strawberries dipped in chocolate. We were pleasantly surprised. In addition, we were able to take our dog with us, of course not during the reception but she was welcomed during our stay. There is a $25 pet fee per pet per night which is reasonable.
The resort is clean, serene and wonderful, the staff are very accommodating as well. The best part was having surrounded by beautiful view of nature around us on our special day. It was a great spring wedding. We would highly recommend Lake Arrowhead Resort & Spa for weddings and/or vacation.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, July 11, 2014
Dear Susanti K,

Happy belated anniversary! It sounds like the wedding reception you had at the Lake Arrowhead Resort and Spa was everything you had hoped for and more. We are so glad that we were able to provide the great memories for such a wonderful event. I spoke to Gina and she was very appreciative of the comments that you posted. Thank you for having your event with us and please come and see us again soon.

Norm Santos
General Manager
Lake Arrowhead Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, CA
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 26, 2014

We had purchased a coupon on Travelzoo so didn't really know what to expect. Reviews were very mixed. However, we have no complaints at all. The room was clean and very comfortable with a nice view of the lake. Had dinner in the restaurant and it was very good with excellent service. Upon our arrival, we were greeted by Stephanie and Luis was our bell hop. Both of these employees were friendly and courteous. A minor complaint would be children in the pool without any adult supervision. Other than that, a wonderful experience. Would definitely return.

Room Tip: Request a view of the lake
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norm S, General Manager at Lake Arrowhead Resort and Spa, Autograph Collection, responded to this review, July 11, 2014
Dear RhinestoneLady,

I am so glad you enjoyed your stay at the Lake Arrowhead Resort and Spa. Luis and Stephanie were thrilled that they were able to make a lasting impression. Thank you for choosing the Lake Arrowhead Resort and Spa and we look forward to seeing you again soon.

Norm Santos
General Manager
Lake Arrowhead Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lake Arrowhead Resort and Spa, Autograph Collection

Address: 27984 Highway 189, Lake Arrowhead, CA 92382
Location: United States > California > Lake Arrowhead
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Lake Arrowhead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lake Arrowhead Resort and Spa, Autograph Collection 4*
Number of rooms: 173
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Also Known As:
Lake Arrowhead Hotel Lake Arrowhead
Lake Arrowhead Resort

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