Every time my husband and I have stayed at the resort it has been nothing short of wonderful. In fact, I am always recommending the resort to my friends and family. That's why I was surprised at the issues we had on our recent stay 10/12/13. So much so that I even emailed the resort, but they didn't care to respond to me.
We came for my husbands birthday, but I don't think the person I reserved with noted that because no acknowledgement was made while we were there when most hotels I stay at do something special. We arrived after 3:30, but the room was not ready and I don't believe it was noted we needed a dog friendly room. That may have been the cause of the check in delay. When we got to our room the maid was still there finishing up the room. In the morning we noticed we were still missing a few additional items that were no big deal. I also noticed the minibar has been removed. That was weird. Overall, we were pleased with the room and even had an unexpected partial lake view.
The restaurant is not dog friendly so we went elsewhere for dinner, but ordered a room service desert & coffee to be served to us in the lobby. That part went very well and was delicious! However, breakfast did not go as well. I ordered two Breakfasts and one with hash browns extra crispy. The potatoes were burnt all the way through. They did not bring butter for the toast or salt & pepper for the tasteless eggs. When I called room service to bring those items the girl that answered said, "I will bring them as soon as I can. I have another order right now." I explained that my food would be cold by then, but she offered no other option then to wait. I said forget it and hung up very frustrated. I ate my bacon because it was good and tiny bit of my other food before I lost my appetite. Next time I will order breakfast To Go from somewhere else if I have my dog with me. The service was shockingly poor that morning and the food was mediocre, at best!
Check out was also long. Even though I told the man at check in that I had a Living Social deal for my stay, he did not ask for the voucher. I assumed because I gave the reservation clerk the information that they did not need it again. I assumed wrong. That delayed our check out, although it was resolved satisfactory in the end. Also, the two ladies that helped us check-out were very kind and apologetic, so I do thank them for their courtesy. Oh, and I have no idea why they have a keyboard at the guest computer that is in FRENCH!! That made it difficult to use. They really should change that.
As a side note, I know they have no control over their guests but my sleep was interrupted on several occasions by drunk, loud wedding party goers in and out of the room next door and I swear the person above us had a pet elephant or lead shoes. However, we usually stay on a high floor. This is the first time with our dog (maybe the last). I notice they have no special amenities for dogs anyway.
Although these may seem like small things, they did affect our overall experience at the resort. There are still a lot of wonderful things about the resort that make me want to return, but I feel like maybe a bit more training or help is needed to resolve some of these issues in the future. I hope that the Marriott taking over has not affected the personal touches and charm of the resort we had come to love over the years.
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- Also Known As:
- Lake Arrowhead Hotel Lake Arrowhead
- Lake Arrowhead Resort