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“Lakefront beauty” 4 of 5 stars
Review of Lake Arrowhead Resort and Spa, Autograph Collection

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Lake Arrowhead Resort and Spa, Autograph Collection
4.0 of 5 Resort   |   27984 Highway 189, Lake Arrowhead, CA 92382   |  
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Free Parking
Ranked #1 of 3 hotels in Lake Arrowhead
Orange, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Lakefront beauty”
4 of 5 stars Reviewed October 14, 2013

The hotel far exceeded our expectations, we had a gorgeous, king-bed room facing the lake and swimming pool. The facilities were just beautiful, dining in the hotel restaurant, Bin 189 (named for the highway, not the quantity of wine bottles. Met two wonderful young women who worked at the restaurant, Lea Hatch and Lucia Carruthers, both provided warmth, friendliness and excellent service. We will keep in touch with them. Our dinner was a shared New York steak with a seared ahi appetizer. Both were delicious.

Enjoyed a hike partway around the lake with Andrew, hotel guide, and marshmallow s'mores by the firepit on the beach one evening while Andrew told about the local flora and fauna. Octoberfest in town was fun, if a bit loud and repetitive. Absolutely recommend the boat tour around the lake with Captain Craig. Okay, so his spiel is a bit corny, but very funny and he is a lively, entertaining and informative gentleman.

Had dinner the second night at the Grille at Antlers Inn over in Twin Peaks. Interesting décor, very rustic, though I have never really been a fan of dead animal heads hanging on the walls.
We again shared a pasta dish with pumpkin-filled ravioli in a pumpkin cream sauce which had me surreptitiously licking the plate!

Third night dinner was at the Thai restaurant in town. We sat at the sushi bar and had a wonderful conversation with the sushi chef, Dave, from Texas! We told him "omikase" (chef's choice) and he went to town. Some of the best sushi/sashimi we have had anywhere!

Only two drawbacks to our whole stay. On the hotel website it advertises that you can pre-order a bottle of champagne and chocolate-dipped strawberries to be delivered to your room upon arrival for an extra charge of $40. This was a special weekend for us so I ordered. Sure enough, we'd only been in our room a few minutes when there was a knock at the door and there was our ice cold champagne and strawberries. My husband gave the delivery person a generous tip. Upon checkout three days later we noticed a charge on our bill for $71. When we questioned it we were told that was for the champagne and strawberries, plus a room service charge, plus a "convenience charge" (huh?), plus an 18% gratuity for the delivery person. WTF?! Where did it say that on the website???? We were pretty teed off. The desk clerk finally agreed to take $20 off our room charge, but I was still pretty upset. I believe that's called false advertising. The other drawback was that I was told on the phone when the reservation was made that yes, there was a small refrigerator in the room for our convenience. When we called maintenance to come look at it because it was warm, not cold, we were told that they are really not refrigerators, but "coolers", like your basic picnic Coleman, not really meant to be refrigerators. What??? So the fruit and cheese and other things we had brought to nibble on had to be kept in the little portable cooler we brought with us (thank heaven), and constantly refilled with ice from the ice maker down the hall. Again, false advertising. Dump the "coolers', put in real refrigerators!

Room Tip: Third floor gives the best view.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Spanish first
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English first
Bay Area, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 9, 2013

Here's a quick synopsis with further details below if you have the time/interest:
- Don't stay here. It's that simple. The rooms are aging and not at all inviting. Thin walls/floors and with lots of ambient noise everywhere that you'll hear nonstop.
- If you must stay, get a TOP floor lakeside view to minimize the damage. Lower floors are incredibly noisy and "alpine" views are actually of the parking lot. with their balconies just feet away from parked cars. Awful.
- The hotel restaurant is mediocre at best and expensive. Staff are young and inexperienced and just don't care about delivering a good culinary experience. Expensive bar with very tiny pours. You're better off sticking with beer.
- No one used the pool as it wasn't heated. Lots of kids with water wings were disappointed.
- Marriott just took over full time management October 1, but there's a lot of work to be done, especially with the 2-star caliber rooms.

Details: Stayed here for three nights in late September/early October and were given a 2nd floor lakeview room. Well appointed lobby, but beyond that, we had a surprisingly disappointing experience. The room quality is deservingly 2 stars with old furniture, worn carpet, stains, unspectacular bedding, and a small ancient first generation flat screen TV. Don't believe the web site room photos. We could have lived with most of it, but the worst part was experiencing the thinnest walls/floors of any "resort" we've ever stayed at. The sound transfer from the rooms/hallway above was simply unbelievable, leading us to call the front desk to make noise complaints for the first time ever in 30+ years of traveling. It didn't help. There was a wedding party one day while we were there and they all looked as unimpressed as we were, while children ran throughout the hotel bar area trying to find something to do with their time as bridesmaids sulked. We ate at the hotel restaurant for dinner the first night, and my better half (who is a professional chef in the SF Bay Area) vowed never to go back given the lackluster food quality, cold food temperature, and mediocre service. Lots of young, newbie staff who are without any culinary passion at this place and it shows.

Pluses: Lake Arrowhead is beautiful. Great place to relax along the shore. If it weren't for the beauty of the lake as the fall colors were starting to arrive, we would have checked out early and forfeited our money to find a better quality place to stay. This is the first negative resort review I've ever done, but I only think that it's fair to let people know what they might well also be running into.

Room Tip: Only opt for a top floor, lakeview room to avoid loud noise on lower floors and parking lot traffic...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake Arrowhead Resort and Spa, Autograph Collection

Address: 27984 Highway 189, Lake Arrowhead, CA 92382
Phone Number:
Location: United States > California > Lake Arrowhead
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Lake Arrowhead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lake Arrowhead Resort and Spa, Autograph Collection 4*
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Also Known As:
Lake Arrowhead Hotel Lake Arrowhead
Lake Arrowhead Resort

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