My girlfriend and I stayed here before and had a pleasant experience. We thought we had found a beautiful mountain retreat that we could return to. However, management has changed our minds. Recently, we spent the night and found the bed to be bowed with the highest point in the center. We tossed and turned all night. Also, the heater in the room would not shut off. I had to open the balcony doors while it was snowing outside. Then, at 8:45am, a housekeeper tries to come in the room while were trying to get some sleep before heading out to ski.
We brought all of this to the attention of the guest service agent; a kid who tried to waive a few minor incidentals. Ughhh! If you can't offer a decent night sleep, why exactly are your rates so high? Ofcourse, the manager was too busy with the installation of new carpet in her office to step outside and address a management related problem. Oh yes, she did see us and then turned back into her office. Horrible management. Blonde hair lady!!! We asked the manager to call us since she was so busy at the time. She never did. Thus, prompting me to write my first bad review ever!
This place is not in need of a major renovation. It just needs better management. Next time I'll rent a cabin and save some money.
Oh Reid, your awesome! I wish you would have been around to help us.
- Also Known As:
- Lake Arrowhead Hotel Lake Arrowhead
- Lake Arrowhead Hotel
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