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“Beware!” 1 of 5 stars
Review of Eagle's Landing

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Eagle's Landing
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27406 Cedarwood, Lake Arrowhead, CA 92317   |  
Hotel amenities
Ranked #9 of 13 Lake Arrowhead B&B and Inns
no way
1 review
4 helpful votes 4 helpful votes
“Beware!”
1 of 5 stars Reviewed January 28, 2007

I took a group to Eagle's Landing for a weekend retreat, and the weekend itself was ok, but it was shortly thereafter that some major problems began. Our group had the whole place to ourselves for the weekend, so on the morning of our checkout, we cleaned and took out all the trash, and spiffied everything up and headed out. However, months later, after we had inquired about not yet receiving our couple hundred dollar security deposit back, Martha Gibson stated that they did not return that deposit because we left the place a mess and we broke something. She was quite vague and said the files were not in front of her and she could not take down my phone number but had it on file and would call me back. Well, she did not call back, and actually acted quite aloof and as if we were being avoided. Suddenly it seemed as if she dropped off the face of the earth and would not return phone calls or emails, and never seemed to have her files in front of her with the details of the "mess" we had left.

Still, to this day, almost a year later, I believe there has been no reslove to this situation. In reality, nothing was broken that weekend, and we certainly did not leave it a mess. It seems to me, particularly after reading the previous two reviews, that the Gibson's are just not good people to do business with, and they are even a little fishy.

My fault in the whole thing was in not insisting on a written contract. The Gibson's assured my group that there was no written contract needed, but, obviously with their devious ways and my $300 still missing, I should have insisted on a written contract.

Bottom line, don't go to the Eagle's Landing as long as the Gibson's are running it. They are unprofessional and, I believe, dishonest. Don't let it happen to you or your group.

  • Stayed January 2007
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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4 reviews from our community

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Rating summary
  • Location
    1.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
Orange County, CA
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed February 28, 2006

We stayed on a busy holiday weekend. It seemed like most of the rooms were full. Our room was nice but nothing extra special. The part that was a little odd to us was that the owners/inn keepers had a lot of family (several kids) over so most of their attention was spent w/their family and not the guests. They were nice but we expected a nice quiet b&b to relax at and it was rather noisey especially in the morning.

Also when we checked out I believe they overcharged me and I disputed w/the owner and she gave me a bit of a discount. Learned my lesson to get the reservations in writing.

We wouldn't go back.

  • Stayed September 2004
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
1 review
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 5, 2005

It's hard to really write a review of this place, as we spend a lot of time standing in the driveway, wondering what the heck was going on. We'd made reservations for 3 nights, which was immediately charged -in full- on our credit card. We arrived only to find the place deserted and the front door locked, but the patio door to a private room strangly wide open. Atfer calling the place a few times, Martha Gibson (owner) finally returned our call, and said she'd arrive "late." We were told to go find the key, go find our room and... I guess we were supposed to just "do whatever."

We sat around for over an hour, in a cold, empty place, with no hosts or guests anywhere to be found (Strange weather gave us about a 50F degree day- the house was icy cold!) We left for 3 hours, and returned hoping to actually meet the B&B hosts, and possibly change rooms. (The room we reserved had a bathroom down the hall, which would have been okay if the toilet door didn't open directly opposite the kitchen- NOT private!)

The website and notices at the house promise "Happy Hour Monday thur Saturday evening (6:30pm-8pm) wine, juice, coffee and hors d' oeuvre will be served"-- but we waited until well after 7:30 and no one even showed up! Nor did anyone ever call again. We felt uneasy, uncomfortable, and eventually so awkward, we just had to leave.

Anyway, after waiting 5 hours (until 7:30pm), and still not having the hosts show up or even call back again, we decided to call the Sheriff, have them verify that we didn't steal anything or cause any damage to the place, and left. (We did this because the website claims "The innkeepers have used antiques, and art from different parts of the world" and we certainly did NOT want to be responsible for their house, nor for their "key under the mat".)

Their website states: "it is run so professionally that guest have the feeling that they are indeed in a miniature hotel." That's not true at all. A hotel would have maybe a STAFF or some kind of a person show up within 5 hours!

They promise "a memorable experience" - it was something we'll never forget! Nor wish to repeat. It's been 4 days since our 5-hour stay in Arrowhead, and the Gibsons have yet to call to explain where they were, nor has our credit card been refunded.
Stay away- this place and these people are just weird!!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eagle's Landing

Address: 27406 Cedarwood, Lake Arrowhead, CA 92317
Location: United States > California > Lake Arrowhead
Hotel Style:
Ranked #9 of 13 B&Bs / Inns in Lake Arrowhead
Price Range (Based on Average Rates): $
Number of rooms: 4

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